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"Good customer service"

"Nice place, ok location, great staff…but, the bed was too hard and pillows were fair."

"If you are looking for a hotel in Passau, this hotel has a great location. They do offer a parking place underground for 18 Euros. The entrance to the hotel is located on the side street. You can drive on the street, even though it looks like a pedestrian area. Just follow the directions on your map app. Be aware that if you do need to park your car you will be entering a narrow ramp leading down into a small lot. Just go slow. It’s not as bad as it looks. Obviously, a smaller car would have less of an issue. Passau was a great city to walk around in. Check out Journey cocktail bar and Cafe Anton for good coffee and cakes. We went to a restaurant by the bridge (can’t remember the name) and the food was wonderful. Enjoy!"

"The room was clean, the breakfast was outstanding but the tub shower combo was not great. There was very little hot water in the shower. For the price the room should have a smart tv. "

"This property is expensive and out dated. No USB charging points. No smart TV. 4 .50 CHF for a pod coffee in the dining area. Lake view from room restricted to hanging head out bathroom window between buildings. Room was warm, pillows dreadful. This property is not 6 minutes from station as advertised on whatif but 20 minutes uphill from train station or 48 CHF in taxi. Very dissappointing."

"Friendly staff. Clean rooms"

"Restaurant was closed during our stay. Also renovations/repairs being made during that time. Good bus service to train station. "

"The hotel staff were very helpful, even helped get us a taxi to the boat dock."

"Staff are very friendly and helpful , value for money However there should be tea/coffee making option in each room "