Double Room, Balcony, Mountain View | Terrace/patio
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Reviews of Stage 12 Hotel by Penz

4 out of 5
Stage 12 Hotel by Penz
Maria Theresien Straße 12, Innsbruck, Tirol

Reviews

9.2

Wonderful

Rating 10 - Excellent. 435 out of 639 reviews" "
Rating 8 - Good. 154 out of 639 reviews" "
Rating 6 - Okay. 29 out of 639 reviews" "
Rating 4 - Poor. 12 out of 639 reviews" "
Rating 2 - Terrible. 9 out of 639 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kjell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and modern room. Fantastic breakfast! Nice bar. Great location in heart of Innsbruck. Highly recommended.
Stayed 3 nights in May 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location! Very clean and and wondferful breakfast! Best breakfast of our trip! Staff were very friendly and very helpful! The only negative thing we could say is that the room was very small but it did accommodate all four of us cousins! Would definitely stay there again!
Stayed 3 nights in May 2024

10/10 Excellent

JONATHAN, VIRGINIA BEACH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly front desk staff and nice restaurants within walking distance, a few minutes from the hotel. Great place to stay at during the weekend of Innsbruck Alpine Trailrun Festival!
Stayed 2 nights in May 2024

10/10 Excellent

Maitai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel Bar is amazing. All bartenders are very professional yet friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Peter

Stayed 3 nights in Apr 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel not far from train station and right in the middle of where everything is!
Stayed 2 nights in Apr 2024

10/10 Excellent

Jeani

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location loved the hotel and the staff were extremely helpful and friendly! I would totally recommend this hotel to everyone!
Stayed 1 night in Mar 2024

4/10 Poor

RAYMOND

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Nice location but if you want a view book elsewhere my view was 3 blank white walls from my window
Response from Room Category on 13 Apr 2024
Dear Mr Gamble!Thank you for your Email.We kindly inform you that you have booked the room category Double room non view - a room without a view which is also written down in the room informations.We of course do offer rooms with view those are named double room mountain view or grand view.Also, the reception is available 24hours and the guests can also ask how much an upgrade would be for a room with a view depending on the availability.Kind regardsYour Stage 12 Team

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mein Aufenthalt im Hotel Stage 12 in Innsbruck war eine rundum positive Erfahrung. Besonders hervorzuheben ist das äußerst zuvorkommende Personal, das mit seiner Aufmerksamkeit und Hilfsbereitschaft unseren Aufenthalt besonders angenehm gestaltete. Von der Rezeption bis zum Servicepersonal fühlten wir uns stets willkommen und gut betreut. Auch die Einrichtung des Hotels verdient besondere Erwähnung. Jedes Detail, von der Lobby bis zu den Zimmern, zeugt von hoher Qualität und sorgt für eine stilvolle und komfortable Atmosphäre. Das Hotel verbindet modernes Design mit Gemütlichkeit, sodass man sich sofort wohl fühlt. Insgesamt bietet das Hotel Stage 12 in Innsbruck eine exzellente Unterkunft mit einem herausragenden Service und einer hochwertigen Einrichtung, die ich jedem Innsbruck-Besucher wärmstens empfehlen kann.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific location for exploring central Innsbruck AND great breakfast!
Stayed 1 night in Jan 2024

8/10 Good

Katherine

Travelled with family
Liked: Amenities
The bar shut early or was too busy for us to get a table. Otherwise a lovely stay and very good breakfast. thank you.
Stayed 2 nights in Dec 2023

8/10 Good

Lenka

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
As an American, their English was excellent. The breakfast buffet had everything you could possibly want. The view of the Alps from our balcony was beautiful. Part of the Chistmas market was right outside the hotel and the main market was 75 yards.
Stayed 3 nights in Nov 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the heart of Innsbruck!! Very clean and modern with a lot of amenities. Close to all. Very Professional and friendly staff. We will definitely will come back

10/10 Excellent

sandi

Liked: Cleanliness, staff & service, property conditions & facilities
Looked right out our window at the mountains. Staff helped with where to eat and how to get places. Bus down at the end of street. Right next to old town
Stayed 3 nights in Oct 2023

8/10 Good

Lauri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the mountains from our window. Staff was helpful and very nice. Room was large and comfortable. Hotel location was perfect! What we didn't like: Noise in the middle of the night from people outside our closed windows. Shower temperature too cool and very inconsistent.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved Stage 12. Very clean. It is a hidden gem in a busy area.
Stayed 1 night in Sep 2023

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property was in the middle of everything but it seemed also very secluded. Very clean and the staff very helpful.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Innsbruck hotel
Modern hotel, great location, friendly and helpful staff
Stayed 1 night in Aug 2023

10/10 Excellent

patrick

Stayed 3 nights in Aug 2023

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great.
Stayed 1 night in Aug 2023

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
Staff is great!! Location is great!! Beds are hard and pillows suck. Asked in advance for a quiet room away from smoke - so they put me in the room right above the bar. 😳
Stayed 4 nights in Aug 2023

8/10 Good

Gottfried

Stayed 1 night in Aug 2023

2/10 Terrible

Rabitah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible service, zero attention to comfort
Terrible right from the outset. 1) Horrible check in experience. Asked to sign a document with arbitrary terms such as the management reserves a right to charge whatever fee they want. When I asked what it means I was told that it refers to cleaning fee which was a different point in the list and already mentioned a discretionary EUR 100 fee. When I asked about other parts of the form which were only in German, I was reprimanded and told to sign where I am being told to sign 2) then was told that the room wasn't ready and we had to go to a different floor to store our luggage. All the lockers were full and we had to come back to the reception with pur heavy bags 3) the room, after we got it, was dirty - dusty side tables and floor (& they demand a cleaning fee if WE leave it dirty. Give us a clean room first!!) 4) horrible layout - no place to keep the bags. Had to put them on the floor in front of the balcony door and open them there 5) no milk / creamer in the room and on calling reception was told that they don't keep it in the room 6) they took 2 hours to send tea bags and milk to the room 7) next day after the room was cleaned, the tea bags, instant coffee (no coffee machine) and disposable cups (no silverware or mugs in the room) were not topped up 8) went to the reception to get everything and they were out of stock too. Had to go to three different floors to get basics like tea bags and instant coffee. Do not recommend to anyone. Please avoid!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2023

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location in the centre of Innsbruck. Only issue is we arrived by car and our sat-nav directed us to the front of the hotel - which is a pedestrianised street with no access to the garage. The parking garage is a municipal one for the town-centre shops,and is accessed from a road behind the hotel and part of the shopping centre complex that the hotel is part off. Apart from that, the room was clean, comfortable and well appointed. Being in the town centre, there's plenty to see and do within easy walking distance, and lots of restaurants around too

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Innsbruck
Excellent stay in Innsbruck right in the middle of town with easy access to everything
Stayed 3 nights in Jul 2023

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved it all
Stayed 1 night in Jul 2023

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Kenway

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good air conditioning Quiet spacious rooms
Stayed 1 night in Jun 2023

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast Amazing
Received an upgrade as our room wasn’t ready which was nice. Beautiful Mountain View. Shame the bar was closed on our first night due to an event but plenty of fab bars close by to chose from. Great location - everything on doorstep. Breakfast was phenomenal - up there with the best I’ve ever had at a hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice stay. Centrally located and easy to find. Front desk was helpful and English was spoken. Will stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Anthony

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk staff was rude and non welcoming. Won’t stay at this hotel again
Stayed 1 night in Jun 2023

10/10 Excellent

tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is right on pedestrian /shopping area in Innsbruck, parking is garage under the building - very easy. Excellent reception and was upgraded but room faced the pedestrian street so could be noisy esp. on weekends with folks yelling after bars close. Electric kettle in the room - only hotel on our trip that had one. Pillow and sheet quality was only concern, not the best hotel quality sheets.
Stayed 1 night in May 2023

6/10 Okay

Paresh

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Liked location but not restaurant and no ironing facility in room. Staff not very friendly.
Stayed 1 night in May 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2023

10/10 Excellent

darpan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Stayed 2 nights in May 2023

10/10 Excellent

Ilona

Stayed 1 night in May 2023

10/10 Excellent

Scott, Feura Bush

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights and the room was spacious and quiet. It was also a very convenient location.
Stayed 3 nights in May 2023

10/10 Excellent

Caitlen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the terrace room for one night and it was 1,000 times worth it for the view alone. The entire wall is a full window, your room is flooded with gleams from the sunrise and sunset. Not in a brash way by all means, just beautiful. If you are in the town for the mountains this is the place for incredible views. Outside of the view, the room is small and a little tight but it was still good for two people, three would be slightly much. Especially since the shower is in the center of the room. Another aspect to note is the room is facing a high school so if you are there on a weekday you may hear kids in the late morning. They weren’t loud but they are evident. Bartenders were excellent, I definitely recommend trying their Hugo. Breakfast had a wide selection with a buffet style selection, I don’t think I would have paid for two days of the breakfast but it was worth it for one day. Overall a great choice, especially if you’re there for views! 🌄

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Lack of services and amenities
5 star view from the room but had poor amenities in room. For the premium price I paid for this hotel you would at least expect them to provide bottled water in the room (paid or complimentary) but no you have to go to a vending machine on the 4th floor. No toiletries provided which is expected at the premium price this hotel charges and there is also no room service. When a hotel charges a premium price these services and amenities are expected. The hotel was nice and room was clean but it is the hotel’s disregard for the little things while still charging premium rates which is why I would stay elsewhere next time I visit Innsbruck.
Stayed 1 night in Apr 2023

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar, nice rooms, comfortable bed, excellent location and friendly staff. Would stay again next time I'm in innsbruck
Stayed 1 night in Mar 2023

10/10 Excellent

Nils

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, wonderful hotel, and very spacious room with a view like the cover of a magazine!
Stayed 1 night in Jan 2023

10/10 Excellent

Richard, Chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel tucked away in a quiet spot but close to shops and amenities. Would definitely go back!
Stayed 3 nights in Jan 2023