Innisfail Trip

The Reef Hotel is a three level building WITHOUT elevators so you have to carry your own luggage up the three flights of stairs. The WiFi connection in the room did not work. The staff said they could not fix it for the two days I stayed there. Inside the room there were small ants around the bathroom sink. The room was not cleaned and bed not made for the second day of my stay. The hotel staff was not helpful on any of my concerns.

It's a good place for very short term stay (eg overnight). The place is a little dated and some things were not built / designed well. But it does the job. e.g. the sink doesn't have the best drainage and the shower doesn't have exhaust. The bathroom wooden panels are all soaking in moisture. The place seem obsessed warning people about smoking - which is good for non-smokers. I'd recommend staying here one (or max two) nights. It is also a few blocks away from where all activities are in the city centre.

The staff are amazing the pictures of the room are of the room you book I booked oceanfront room was put the other side over looking the car park this is my 3 rd stay with this hotel never again as there pictures are not authentic and misleading charged for something they don’t deliver

Property is in a convenient location but the condition and cleanliness (especially the bathrooms) of the property were very poor.

Staff were helpful and the rooms were clean and spacious. The pool area was pretty and there was an area where you could barbecue food if you wanted. The breakfasts were adequate but not the best I've had.