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"The staff is so friendly and made my birthday celebration happier. They were very helpful in adjusting our different check-in schedules and providing us with useful information, mainly regarding public transport. The breakfast was good, but it was the same everyday. So I’d be happier to see more fruits. Their Spa area is wonderful and private, providing us to start the birthday celebration sooner."

"All good the location is awesome"

"This property has a great location if you want to stay central and the food during breakfast is good. What is very disappointing is the staff. There was no assistance by anyone when I arrived around 5pm. I would understand if I had come in the middle of the night but I came at the decent time and receptionist offered to help only after I already brought in all my luggage. He passed by as I was entering and just walked off. I stayed here for or 5 nights and my room was not cleaned even once, only towels were exchanged and the bed was made on daily basis. I had to request for the sheets to be changed and to get fresh tea cup and water glasses after my 3rd night. I thought that the cleaner would get a hint to clean the room and the toilet but I was wrong. She didn’t do anything else but changed the sheets and replaced glasses and a cup. My worst experience was during breakfast. I was about to pour myself a glass of yogurt (Serbian liquid version) when the whole jug spilled over my arm, pants and shoes because it was not closed properly by the staff who refilled it previously. Staff at the reception was informed about the accident but seemed to be disappointed that I had to go for a meeting right away and could not wait for her to figure out how fast my clothes could be cleaned as I was leaving the next day. I have to highlight that there is one gentleman who welcomes the guests to breakfast who is always helpful and friendly. Unfortunately, on this day he was not there."

"Mama Shelter Belgrade is awesome. To start, it's located inside of a massive 4 or 5 level retail mall. The former is within a vibrant shopping plaza which happens to be across from Belgrade Fortress Park. My point here is that it is centrally located. The staff is professional and cordial. My room was tastefully appointed with everything I needed and the lobby doubles as a bar/restaurant/lounge with live music. The strange thing is that there's no awkward transition between hotel check-in and visiting the bar/restaurant. It all works seamlessly. I strongly recommend Mama Shelter Belgrade and when I Belgrade next. I plan to stay there again. Cheers,"

"Friendly and helpful staff. Spacious room and bathroom. Clean room and common areas."

"Location of hotel is great*. Staff was wonderful. Room was a good size for 1, probably also comfortable for 2. Black out drapes worked well. Bed was a little firmer than I would like but that's just my preference, nothing was wrong with it. Shower had decent water pressure. The hair dryer provided was pretty weak though. Rules in the welcome book says no food delivery allowed but the hotel is surrounded by restaurants so that wasn't a big problem. *My only complaint isn't really the hotel's fault. I happened to stay there during the expo so from 8am-11pm there were voices, music and bass coming from many speakers which was quite loud inside the room even with all the windows closed! You couldn't escape the noise. "

"Hotel is incredible. Nicest hotel in Belgrade. Very nice staff, clean, lovely cafe playing classical music."

"I had a really pleasant stay at this property and would definitely recommend it to other travelers. The room was exceptionally clean, spacious, and very well-maintained. You can really tell that attention to detail is a priority here. The room was fully equipped with everything you might need during your stay — from basic essentials like a toothbrush to more thoughtful touches like a bathrobe. Nothing was missing, and it honestly felt like everything had been carefully prepared to make guests feel comfortable and at home. The staff were friendly, professional, and always ready to help with any questions or requests. Their hospitality really made a difference. Breakfast was fresh and offered a good variety, and the parking was convenient and easy to use. Overall, it was a great experience with excellent room standards and comfort. I would happily stay here again and highly recommend it to anyone visiting the area."

"Excellent hotel! Great property and staff! I loved it 😊"