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Reviews of JW Marriott Indianapolis

4 out of 5
JW Marriott Indianapolis
10 S West Street, Indianapolis, IN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 905 out of 1225 reviews" "
Rating 8 - Good. 167 out of 1225 reviews" "
Rating 6 - Okay. 60 out of 1225 reviews" "
Rating 4 - Poor. 47 out of 1225 reviews" "
Rating 2 - Terrible. 46 out of 1225 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Robert, LYNNWOOD

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Stayed 3 nights in May 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Lana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Brian, Baton Rouge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Kamelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Phil Ray, General Manager on 22 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service. Convenient walk to downtown attractions and facilities.
Stayed 2 nights in May 2024
Response from Phil Ray, General Manager on 20 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Jillian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JW Marriott was wonderful. Super clean, super friendly, extremely helpful. Tons of amenities to help make your stay more comfortable. All around great place.
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 20 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Panayiota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just stayed one night. Glad we got the room that had a beautiful view of park and lake.
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 20 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Jose

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gym is very nice compared to most hotels. The lounge is warm and welcoming. Great staff!
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 20 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Dustin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful setting. Dining options are great. You can walk to pretty much anywhere downtown in a timely manner. Loved it.
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 20 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Ian, Danville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is easiest if you are willing to pay for valet parking. Once you're in, we were checked in less than 10 minutes. Then we were in our room in another 2 minutes, dropped off our bags and we went down to the High Velocity restaurant where we enjoyed bourbon and burgers.
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 20 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, modern updates, great staff and good food choice. No need to rent a car since you are close to everything.
Stayed 2 nights in May 2024
Response from Phil Ray, General Manager on 16 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Phil Ray, General Manager on 16 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful room with a wonderful view! I think the check out should be later because of the mini marathon though. I do not think charging $20/hour past the 11am check out for racers was convenient at all.
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 15 May 2024
Thank you for this valuable feedback and be assured we’ll take steps to correct any shortcomings. We appreciate your business and hope to be of service to you whenever you are in the area again.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff in every department
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 13 May 2024
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that our staff contributed to making your stay memorable. We hope to see you again whenever your travels bring you back to Indy.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 15 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Rosmely

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 13 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Phil Ray, General Manager on 16 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Garlanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved my skyline view!
Stayed 2 nights in May 2024
Response from Phil Ray, General Manager on 13 May 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Phil Ray, General Manager on 15 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Imogene

Travelled with partner
Everything was very clean. Staff very professional, the complementary breakfasts and hors d’oeuvres, and dessert.. just wonderful !!
Stayed 2 nights in May 2024
Response from Phil Ray, General Manager on 13 May 2024
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that our staff contributed to making your stay memorable. We hope to see you again whenever your travels bring you back to Indy.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 13 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff , effecient check in Clean rooms. Comfortable beds
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 13 May 2024
We enjoy taking care of our guests and we’re delighted we were able to meet your expectations. We’ll be looking forward to your return.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were beautiful. Walking was great to all kinds of restaurants and parks and walking paths.
Stayed 2 nights in May 2024
Response from Phil Ray, General Manager on 13 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 13 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Awesome restaurant and bar. Top notch.
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 13 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay for the Indy Mini
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 9 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 8 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean, and the hotel is in a great location. It would have been nice if at least one of the restaurants was open later.
Stayed 2 nights in May 2024
Response from Phil Ray, General Manager on 7 May 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 8 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This upscale property was worth every penny. Would definitely recommend. Of particular note was the Bell Captain Scott who assisted with our luggage and was exceptionally helpful and professional.
Stayed 2 nights in May 2024
Response from Phil Ray, General Manager on 7 May 2024
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that our staff, especially Scott, contributed to making your stay memorable. We hope to see you again whenever your travels bring you back to Indy.

8/10 Good

Susann

Travelled with partner
Liked: Amenities
Didn’t give a 5-star due to the lack of parking. Otherwise, we had an exceptional stay.
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 6 May 2024
Thank you for this valuable feedback and be assured we’ll take steps to correct any shortcomings. We appreciate your business and hope to be of service to you whenever you are in the area again.

10/10 Excellent

Stacy

Travelled with family
Liked: Property conditions & facilities
Great stay! The price is what the price is. There is a cost for convenience.
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 6 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were so busy, but operated fast and friendly.
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 6 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Jarrod

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended. Staff was very friendly
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 6 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Bridgett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cherry at guest check-in was phenomenal. Also Brook at OP was fantastic.
Stayed 1 night in May 2024
Response from Phil Ray, General Manager on 6 May 2024
Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that our staff, especially Shari and Brooke, contributed to making your stay memorable. We hope to see you again whenever your travels bring you back to Indy.

10/10 Excellent

Jonna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a beautiful place to stay. Extremely clean. Will stay again
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 3 May 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 1 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful hotel.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 29 Apr 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

10/10 Excellent

Ayrrik

Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 20 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is very expensive.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 26 Apr 2024
I understand your comment about the parking, Indy parking pricing does surprise some people as they are not expecting it to be as close to cities like Chicago or New York. Our pricing is consistent within the marketplace for other full-service hotels and we monitor to make sure we are competitive. I apologize that we fell short of your expectations regarding the parking. Be assured I will speak with our team and ensure we communicate the parking rates before and after arrival so that guests are not caught off guard again.

10/10 Excellent

Jean Philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful site! Great Location!
Stayed 2 nights in Apr 2024
Response from Phil Ray, General Manager on 23 Apr 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hospitality. Property has FedEx inside. A Starbucks. 2 restaurants. We tried OP. Very good Italian restaurant. A little pricey for us but the food was worth it.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 22 Apr 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 22 Apr 2024
As a valued guest we appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting but exceeding expectations. Thank you for your time and come visit us again soon!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
It’s very nice
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 22 Apr 2024
We take great pride in servicing your needs and are delighted to hear that we have met your expectations. We hope to see you again whenever your travels bring you back to Indy.

2/10 Terrible

MELINDA

Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Phil Ray, General Manager on 22 Apr 2024
We always try to provide our guests with excellent service and I’m sorry we did not achieve this for you. Please accept our apology for not meeting your expectations.

10/10 Excellent

Cyros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Phil Ray, General Manager on 15 Apr 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

Machanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is nice hotel with friendly and professional staff.
Stayed 1 night in Apr 2024
Response from Phil Ray, General Manager on 15 Apr 2024
We enjoy taking care of our guests and we’re delighted we were able to meet your expectations. We’ll be looking forward to your return.

10/10 Excellent

Tayler

Stayed 2 nights in Apr 2024
Response from Phil Ray, General Manager on 3 May 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s all good.
Stayed 2 nights in Apr 2024
Response from Phil Ray, General Manager on 12 Apr 2024
Thank you for this excellent rating! We appreciate your post and hope to be of service to you in the future.