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Reviews of Ironworks Hotel Indy

4 out of 5
Ironworks Hotel Indy
2721 E 86th Street, Indianapolis, IN

Reviews

9.8

Exceptional

Rating 10 - Excellent. 1021 out of 1140 reviews" "
Rating 8 - Good. 84 out of 1140 reviews" "
Rating 6 - Okay. 20 out of 1140 reviews" "
Rating 4 - Poor. 7 out of 1140 reviews" "
Rating 2 - Terrible. 8 out of 1140 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jarod

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate facility with perfect balanced aesthetic of industrial and rustic. Looking forward to our next stay!
Stayed 1 night in May 2024

10/10 Excellent

Joseph, Lincoln

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded to a suite when checking in. Amazing experience!
Stayed 2 nights in May 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient location. Nice ambiance. Team is accommodating.
Stayed 2 nights in Apr 2024

10/10 Excellent

Aisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambiance, room decor was very tastefully done. Hotel smelled amazing! I'd definitely stay again.
Stayed 1 night in May 2024
Response from Teri Bronwell - Guest Services on 22 May 2024
Hello Aisha, we are so happy that you enjoy our hotel! We are looking forward to hosting you again.

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is amazing. Very unique , clean , and smells amazing !!!!
Stayed 2 nights in May 2024
Response from Teri Bronwell - Guest Services on 22 May 2024
Hello Jodie, thank you for the great review! We are so glad you enjoyed your stay with us!

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cool hotel. Only complaint was the mattresses are hard. Otherwise it was great!
Stayed 2 nights in May 2024
Response from Teri Bronwell - Guest Services on 22 May 2024
Hello Stephanie, we are glad you enjoyed your stay with us. I am sorry you did not feel comfortable with our firm mattress. I hope you give us another try!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our anniversary and the reception gave us a bottle of wine on the house! So nice!
Stayed 1 night in May 2024
Response from Teri Bronwell - Guest Services on 22 May 2024
Hello Linda, thank you for celebrating with us! We are glad you enjoyed your stay!

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property with great amenities.
Stayed 1 night in May 2024
Response from Teri Bronwell - Guest Services on 16 May 2024
Hello Erin, thank you for the great rating.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just always a pleasant and relaxing stay!
Stayed 1 night in May 2024
Response from Teri Bronwell - Guest Services on 12 May 2024
Hello Melissa, we are so happy you were able to have a relaxing stay with us. We hope we will see you again soon!

10/10 Excellent

Judy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fun hotel to stay at. We loved the decor and the staff was top notch. I would definitely stay here again! Everything was clean and the coffee bar in the reception area was perfect. Thanks for a great vacation!
Stayed 2 nights in May 2024
Response from Teri Bronwell - Guest Services on 12 May 2024
Hello Judy, we are so happy that you enjoyed your stay with us. We hope to host you again soon.

10/10 Excellent

Saran

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 12 May 2024
Hello Saran, thank you for the great rating.

10/10 Excellent

Mark

Stayed 1 night in May 2024

2/10 Terrible

JOVAN

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My name is Jovan and I’m a medical device consultant. I travel quite frequently all over the world for work and this is the worst hotel experience I’ve had. After paying more than $1,400 for a 3 night stay, you would think that you would at least have HOT water to take a shower (which I didn’t have for the first few hours of my stay). On top of that the telephone in my room was broken, which caused me to take an ice cold shower just so that I can go downstairs to alert the staff. After my freezing cold shower and missing a Zoom meeting with the VP of Sales with the Fortune 500 company that brought me to Indianapolis, because there was no instructions on how to connect to WiFi in my room. After everything that I mentioned previously, I still kept my composure to go down and ask the hotel front desk staff to speak with a manager. I’ve never felt so disrespected, the lady went to the back and had me sitting in the lobby for several minutes, embarrassed as other hotel guests checked in, only for this woman to finally come back and give me every excuse in the world on why this happened to me, I am a Black man by the way, so if the same thing happened to someone else in the hotel that didn’t look like me, please feel free to prove my claim wrong. So after waiting and never speaking to a manager, which is all that I asked for, I was offered a discount that I still to this day have not received. I asked this people on 5 occasions for a receipt and still have yet to receive a receipt.
Response from Teri Bronwell - Guest Services on 16 May 2024
Hello Jovan, I apologize we have not been able to get in touch with you. We have been trying to reach out to you.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was so stylish and the place was immaculately clean. The staff were super helpful in all the areas of the hotel and restaurants and talkative and amenable. I wish we could have stayed longer.
Stayed 2 nights in May 2024
Response from Teri Bronwell - Guest Services on 7 May 2024
Hello Christopher, we are really happy that you had such a wonderful stay with us and you able to enjoy the restaurants and the staff. We hope to host you again soon!

6/10 Okay

Asmalina

Stayed 1 night in May 2024

10/10 Excellent

Matthew

Stayed 1 night in Apr 2024

10/10 Excellent

Jack, Lake Ozark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Teri Bronwell - Guest Services on 7 May 2024
Thank you for the great rating Jack!

10/10 Excellent

Kevin

Stayed 1 night in May 2024

8/10 Good

Giuseppe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor and restaurants were great
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Teri Bronwell - Guest Services on 7 May 2024
Thank you for the great rating Nicholas!

10/10 Excellent

wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
felt special from the moment you pulled in. Gentleman was nice to open the door for us. We were greeted very warmly and offered a bottle of champagne for my daughters birthday. Beautifully decorated hotel very quiet. Already planning our next trip back.
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 7 May 2024
Thank you Wendy for making us your go-to hotel in Indy! We are looking forward to hosting you again!

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 1 May 2024
Thank you Liz for the excellent rating!

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every stay at the Ironworks is just excellent and the dining options are incredible!
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 7 May 2024
Hello Liz, we are so glad you enjoyed your hotel experience and that you were able to try some of our dining options. Hope to see you again soon!

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unique property with many restaurants nearby. Staff was very friendly and helpful!!
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 7 May 2024
Thank you Anne for the great review and rating. We are looking forward to hosting you again soon!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 1 May 2024
Thank you Beth for the perfect rating!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the property and staff. It's the best hotel we've stayed at around indy so far.
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 7 May 2024
Hello James, we are very excited that you liked our hotel and our staff. We are looking forward to having you as a return guest!

10/10 Excellent

Anton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming and accomodating.
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 1 May 2024
Hello Anton, thank you for the great review and rating! We are happy you enjoyed our staff! We pride ourselves for our guest services.

10/10 Excellent

joseph, st ouis

Liked: Cleanliness, staff & service, property conditions & facilities
great, will absolutely come again
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 1 May 2024
Hello Joseph, thank you for making us your hotel of choice in Indy. We look forward to hosting you again.

10/10 Excellent

Christopher

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience. We’ll definitely be back.
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 7 May 2024
Hello Christopher, we are very excited to have you as a returning guest! We are looking forward to hosting you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 1 May 2024
Thank you Michael for the great rating.

10/10 Excellent

Wendy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Decor is wonderful.
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 1 May 2024
Hello Wendy, thank you for the wonderful review! We hope we can host you again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 25 Apr 2024
Thank you Brian for the awesome rating!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel, employees were very professional, very nice stay.
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 25 Apr 2024
Hello Michael, thank you the awesome review. We are very happy that you enjoyed our hotel.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 17 Apr 2024
Hello Lisa, thank you for the great rating!

10/10 Excellent

Jim

Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 7 May 2024
Thank you for the great rating Jim!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful hotel!
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 17 Apr 2024
Thank you Christopher for the wonderful review and rating!

10/10 Excellent

Byron J Van

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 4 nights in Mar 2024
Response from Teri Bronwell - Guest Services on 25 Apr 2024
Hello Byron, thank you for the great rating and review.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was unique and unlike a typical chain hotel. We were there for the eclipse, and the staff left a themed treat bag in our room.
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 17 Apr 2024
Thank you for the great review Robin! We are glad you enjoyed our hotels uniqueness.

10/10 Excellent

Katelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is like no other weve ever stayed in. Such unique decor, beautiful rooms, and accomodating staff. We will definitely stay again!
Stayed 2 nights in Apr 2024
Response from Teri Bronwell - Guest Services on 10 Apr 2024
Hello Katelyn, we are so happy you enjoyed your stay with us. We are looking forward to hosting you again!

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always an amazing stay!! ♥️
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 10 Apr 2024
Hello Nicole, thank you for making us our your go to hotel in Indy!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Teri Bronwell - Guest Services on 10 Apr 2024
Hello Henry, thank you for the great rating.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Teri Bronwell - Guest Services on 10 Apr 2024
Thank you for the great rating Michael!

8/10 Good

Matthew

Stayed 2 nights in Mar 2024
Response from Teri Bronwell - Guest Services on 25 Apr 2024
Thank you Matthew for the good rating! We hope to host you again soon!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience overall! Very clean & well kept property! Loved the decor & vibe of the hotel. Staff were very friendly & professional. Wonderful stay- we will be back!
Stayed 3 nights in Mar 2024
Response from Teri Bronwell - Guest Services on 10 Apr 2024
Thank you Julie for making us your go to hotel in Indy! We are so glad you enjoy it and hope to host you again soon.

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, comfy beds, rainfall shower. Loved it!
Stayed 1 night in Mar 2024
Response from Teri Bronwell - Guest Services on 10 Apr 2024
Hello Melissa, thank you for the excellent review. We hope to see you again soon.

10/10 Excellent

Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
remarkable water pressure in rain shower, extensive minibar, comfy rooms and easy to remote work.
Stayed 3 nights in Mar 2024
Response from Teri Bronwell - Guest Services on 10 Apr 2024
Thank you Marcos for your great review. We are so happy that you enjoyed our hotel!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor is trendy, and there are so many restaurant options.
Stayed 1 night in Mar 2024
Response from Taylor McVey - Director of Rooms on 10 Apr 2024
Thank you for your rating, Debbie! Come back and see us again!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great at the property from the moment you check in to the time you check out. Being HC and not able to walk well due to back issues, the front desk person helped me carry a bag to my room which was just inside the security door of the 2nd floor. They went out of their way to help. Restaurant Staff was extremally friendly and knew us the second day when we stopped in.
Stayed 2 nights in Mar 2024
Response from Teri Bronwell - Guest Services on 5 Apr 2024
Hello Bruce, thank you for taking the time to tell us about your experience at our hotel. We are so glad we could help and that you enjoyed your stay. We hope to host you again soon!

10/10 Excellent

Navin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property excellent people and services. Very convenient location with ample dining and shopping options. If we were to nitpick the room could do with some more lighting in the night.. especially when the blinds and drawn. But wonderful stay and wouldn't hesitate to return or recommend.
Stayed 3 nights in Mar 2024
Response from Taylor McVey - Director of Rooms on 3 Apr 2024
Navin, we appreciate your feedback regarding the lighting in the rooms. We would love to welcome you back again soon!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel. Definitely a destination I will be coming back to
Stayed 1 night in Mar 2024
Response from Teri Bronwell - Guest Services on 1 Apr 2024
Hello Jessica, thank you for making us your go-to hotel in Indy! We hope to see you again soon!