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Reviews of Homewood Suites by Hilton Indianapolis-Downtown

3 out of 5
Homewood Suites by Hilton Indianapolis-Downtown
211 S Meridian St, Indianapolis, IN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1001 reviews" "
Rating 8 - Good. 206 out of 1001 reviews" "
Rating 6 - Okay. 44 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles, Midland

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved being in the heart of downtown. Staff was awesome!
Stayed 4 nights in May 2024

10/10 Excellent

Mark, Goshen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located and very clean.
Stayed 1 night in May 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Heidi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and clean. The staff was friendly.
Stayed 3 nights in May 2024
Response from Front Office Manager Cynthia Bunch on 24 May 2024
On behalf of all of us at Homewood suites Downtown Indianapolis I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Front Office Manager Cynthia Bunch on 24 May 2024
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. We really appreciate you being a guest. We’re here for you anytime.

8/10 Good

Nicole

Liked: Property conditions & facilities
Friendly staff, good location. Unfortunate the pool was closed.
Stayed 1 night in May 2024
Response from Front Office Manager Cynthia Bunch on 19 May 2024
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. Thanks for sharing your rating with us and the community.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office Manager Cynthia Bunch on 19 May 2024
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. We really appreciate you being a guest. We’re here for you anytime.

10/10 Excellent

Cindy, Indianapolis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite!!
Stayed 1 night in May 2024
Response from Front Office Manager Cynthia Bunch on 12 May 2024
On behalf of all of us at Homewood suites Downtown Indianapolis I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office Manager Cynthia Bunch on 12 May 2024
Thank you so much for this review. We really appreciate you being a guest. We’re here for you anytime.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic rooms.
Stayed 1 night in May 2024
Response from Front Office Manager Cynthia Bunch on 8 May 2024
On behalf of all of us at Homewood suites Downtown Indianapolis I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful stay!!
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on 8 May 2024
On behalf of all of us at Homewood suites Downtown Indianapolis I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience.

10/10 Excellent

Lindsey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has parking close, facility is spacious and very clean. The pool was fantastic. Check in was easy and staff was friendly.
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on 28 Apr 2024
On behalf of all of us at Homewood suites Downtown Indianapolis I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on 15 Apr 2024
We are so grateful for your review. Thanks for sharing your rating with us and the community.

10/10 Excellent

Robin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on 15 Apr 2024
Thank you so much for this review. We really appreciate you being a guest. We’re here for you anytime.

10/10 Excellent

Adam

Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on 8 May 2024
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are amazing, best I’ve seen in a while.
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on 14 Apr 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to the Homewood suites Downtown Indianapolis.

8/10 Good

Marvin West

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very up to date and clean. Walking distance from a lot downtown. Parking i found across the street. $40 for 24 hours, Our room had everything, fridge, stove, utensils, The pull out couch was very hard,
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on 13 Apr 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice and clean, valet was convenient and quick.
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on 10 Apr 2024
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Homewood suites Downtown Indianapolis.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great surface and clean rooms!
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on 10 Apr 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to the Homewood suites Downtown Indianapolis

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on 10 Apr 2024
We are so grateful for your review. Thanks for sharing your rating with us and the community.

10/10 Excellent

Karen, Knox

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large rooms.
Stayed 2 nights in Apr 2024
Response from Front Office Manager Cynthia Bunch on 13 Apr 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Carolyn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 6 absolutely loved this facility! The tall ceilings in the suite gave us the illusion of a bigger room, so we weren't cramped at all. We will book again for our next trip!
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on 7 Apr 2024
On behalf of all of us at Homewood suites Downtown Indianapolis I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience.

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great except for getting back to the room Saturday night street was blocked off
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on 7 Apr 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Amber

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was easy to get to the stadium
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on 5 Apr 2024
Thank you for your review. We are happy to hear that you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Jasmita

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager Cynthia Bunch on 15 Apr 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

8/10 Good

Tamara

Stayed 3 nights in Mar 2024
Response from Front Office Manager Cynthia Bunch on 23 Apr 2024
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. We really appreciate you being a guest. We’re here for you anytime.

8/10 Good

Judah

Travelled with family
Liked: Cleanliness, amenities
Very clean.
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on 30 Mar 2024
Thank you for your review. We will share this with the hotel team to let them know how we are doing.

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Front Office Manager Cynthia Bunch on 30 Mar 2024
Thank you for your review. We will share this with the hotel team to let them know how we are doing.

10/10 Excellent

Lisa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful room! Great location! Walk to restaurants and bars! Decor was great!
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on 29 Mar 2024
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit to the Homewood suites Downtown Indianapolis.

8/10 Good

Amber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Beautiful building. Breakfast is good. Coffe was good. Staff is friendly. Suite that sleeps 5 with the pull out couch was super nice. Very spacious. The area was loud and brought the cops with sirens all night long making it difficult to sleep. The pool room was super warm and felt nice. Unfortunately the pool was freezing and within a few minutes my friend got a giant hair ball wrapped around her toe. The room otself was great. The bathroom door is a barn door and in theory its great.. but its so heavy. There's no handle on the inside👀 Has to be fixed. Very difficult to open from inside. Overall, its a yes for me.
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on 25 Mar 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on 20 Mar 2024
Thank you for taking the time to leave us a review. We cannot wait to see you again at the Homewood Suites Indianapolis downtown.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Big, beautiful rooms. The Front Desk manager was kind enough to walk us to our room after a key malfunction, to make sure we didnt have to walk back!
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on 16 Mar 2024
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Homewood suites Downtown Indianapolis.

8/10 Good

Jordan

Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on 31 Mar 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

Lloyd, Attica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Right in the middle of everything.
Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on 10 Mar 2024
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Homewood suites Downtown Indianapolis.

10/10 Excellent

Penni

Stayed 1 night in Mar 2024
Response from Front Office Manager Cynthia Bunch on 24 Mar 2024
Thank you so much for this review. We really appreciate you being a guest. We’re here for you anytime.

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on 28 Feb 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

10/10 Excellent

tyler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice very clean the room was perfect! Wish I could have stayed for another night. Hotel had free breakfast and it was delicious
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on 28 Feb 2024
On behalf of all of us at Homewood suites Downtown Indianapolis I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly awesome
Great hotel, very clean, modern, and well maintained. Friendly staff. My only issue was being awakened at 2am by people arguing in the alleyway outside my room window (this hotel is surrounded by bars and nightclubs).
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on 24 Feb 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

8/10 Good

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice hotel. Very clean room and nice staff. Only complaints were the noise level outside our room (yelling and screaming outside from 2am on), maid knocking on the door every thirty minutes after 9am to see if we had left (check out wasn’t until 11am) and the room being very cold despite turning up the temperature several times.
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on 16 Feb 2024
Thank you for your review. We will share this with the hotel team to let them know how we are doing.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Common areas of hotel not so good, but the room was really great. Very good location if going to Lucas Oil. Would stay again.
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on 16 Feb 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

2/10 Terrible

LaShandra

Stayed 1 night in Feb 2024

10/10 Excellent

Alecia

Liked: Cleanliness, staff & service, property conditions & facilities
Great ! Flawless I plan on coming back on my next trip to Indianapolis
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on 14 Feb 2024
On behalf of all of us at Homewood suites Downtown Indianapolis I would like to thank you for sharing this great review about our hotel! We are thrilled that you enjoyed your experience.

10/10 Excellent

Jenna, Fort Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I thoroughly enjoyed our stay at Homewood Suites. The room was clean and spacious. The continental breakfast was great. We felt safe with security checking room cards during the later hours. If we had to come up with one downside is there is only one elevator. But the stairs always an option!! We would love to return!
Stayed 2 nights in Feb 2024
Response from Justin Weaver Assistant General Manager on 12 Feb 2024
Jenna,On behalf of all of us at Homewood Suites Downtown Indianapolis I would like to thank you for sharing this review about our hotel! We are thrilled that you enjoyed your experience. Thank you again and have a fantastic day!

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were excellent. Many people around at night time.
Stayed 1 night in Feb 2024
Response from Justin Weaver Assistant General Manager on 12 Feb 2024
Dear Tyler, We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were beautiful and comfortable. Loads of room and well updated. Close to all the Indy nightlife. Breakfast was excellent.
Stayed 1 night in Feb 2024
Response from Front Office Manager Cynthia Bunch on 11 Feb 2024
Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing the Homewood suites Downtown Indianapolis. We look forward to serving you for many years to come!

10/10 Excellent

Gary

.
Stayed 2 nights in Dec 2023
Response from Front Office Manager Cynthia Bunch on 11 Feb 2024
Thank you so much for this review. We really appreciate you being a guest. We’re here for you anytime.

10/10 Excellent

Kurt

Stayed 1 night in Jan 2024
Response from Front Office Manager on 4 Feb 2024
Thank you so much for taking the time to leave us a review - it's much appreciated!

4/10 Poor

Amber

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Justin Weaver Assistant General Manager on 6 Feb 2024
Dear Amber, We appreciate your feedback and are glad you enjoyed your time with us! We hope to welcome you home again soon!

4/10 Poor

jeremy

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
After getting to our room we found our toilet did not flush. There was no water pressure and no hot water for 2 hours. We were put in a suite with the thermostat not working and bathroom door was off the hinges. Had to switch rooms. Almost late for our dinner reservations due to this. Non friendly staff at the front desk that seemed inconvenienced with questions or requests. Beds were not comfortable. The room was otherwise clean. Hate to leave a review like this but the above was factual. Inconvenienced was an understatement.
Stayed 2 nights in Jan 2024
Response from Justin Weaver Assistant General Manager on 29 Jan 2024
Dear jeremy:Thank you for taking the time to share your recent experience at our hotel. We sincerely appreciate your feedback, and we’re very sorry you experienced a less than ideal stay. Your feedback is important as our goal is to ensure every guest feels at home while staying with us and I would definitely be passing these words along to ensure improvement where needed. We hope you will consider staying at Homewood Suites in the future. Sincerely,

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Office Manager Cynthia Bunch on 4 Feb 2024
Thank you so much for taking the time to leave us a review - it's much appreciated!