Lobby lounge
Check availability

Reviews of Fairfield Inn & Suites by Marriott Franklin

2.5 out of 5
Fairfield Inn & Suites by Marriott Franklin
350 PARIS DRIVE, Franklin, IN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 215 out of 327 reviews" "
Rating 8 - Good. 62 out of 327 reviews" "
Rating 6 - Okay. 28 out of 327 reviews" "
Rating 4 - Poor. 11 out of 327 reviews" "
Rating 2 - Terrible. 11 out of 327 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph, Tiny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
His property is conveniently located close to the highway walking distance to several places to eat. Staff at the front desk, extremely helpful Tim the gentleman we checked in with went out of his way to help us with several request that we had appreciated Tim and will definitely recommend this hotel.
Stayed 3 nights in May 2024

6/10 Okay

Debra

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Rooms were nice, clean and comfortable. Parking was good. At one point we couldn’t get in the side door with our key. No hot water one day, couldn’t find staff to report it to, but it was working fine the next day. Breakfast was mediocre, a lot of packaged food.
Stayed 6 nights in May 2024

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to downtown Franklin, close to MASW
Stayed 2 nights in May 2024

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
Overall nice. Had a rip in our carpet though
Stayed 1 night in May 2024

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stop for the night.
Stayed 1 night in May 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t realize that they don’t clean the rooms until you leave
Stayed 2 nights in May 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Puts Hampton Inn to shame . Way nicer
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

SALLY

Stayed 2 nights in Apr 2024

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very up today and very clean. All staff was very friendly and accommodating
Stayed 3 nights in Mar 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Clean, well maintained. Breakfast had good options. We will definitely stay here again when we travel to the area.
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Dana

Liked: Property conditions & facilities
Disliked: Staff & service
Check out was terrible cleaning people knocking 3 times and I said one minute please while I was gathering my bags and when I open door to walk out stood in my way with poor attitude also check was no Pleasent either had no customer service skills otherwise the hotel itself was great
Stayed 1 night in Feb 2024

10/10 Excellent

Blandine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean, and spacious room and bathroom.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeremy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Marguerite C

Stayed 1 night in Feb 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean, staff very friendly. None of the pillows on the bed worked for me, so I didn't really sleep - I'll bring my own should I return.
Stayed 1 night in Feb 2024

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight trip to visit family and friends. Very clean and comfortable. I can’t review the breakfast since I had other plans.
Stayed 1 night in Jan 2024

10/10 Excellent

Batool

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!
The hotel is very clean and the staff is very friendly. The hotel ambiance is peaceful
Stayed 9 nights in Jan 2024

8/10 Good

Renae

Liked: Cleanliness, staff & service, property conditions & facilities
Overall our stay was good. Our room could have been cleaned better prior to our arrival. The continental breakfast is mediocre at best.
Stayed 1 night in Jan 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was exceptionally clean and well designed with plenty of space for visior’s belongings both in the room and the bath.
Stayed 1 night in Jan 2024

10/10 Excellent

Jalen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very simple process and room was clean
Stayed 1 night in Jan 2024

10/10 Excellent

Marc

Stayed 1 night in Jan 2024

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great place to stay. I will be staying again in the future.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

ronald

Stayed 1 night in Dec 2023

8/10 Good

Jessie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very friendly staff
Loved everything about the hotel besides the pillows. I could not get comfy throughout the night. Staff was great and friendly. Hotel was clean
Stayed 1 night in Dec 2023

8/10 Good

Kandy

Stayed 1 night in Dec 2023

10/10 Excellent

Kyle

Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Stayed 3 nights in Nov 2023

10/10 Excellent

Caryn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe area and friendly staff
Stayed 1 night in Nov 2023

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Nov 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything great staff easy check in clean room
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Debra, Marion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very clean and comfortable. They only thing that was not ideal was the water pressure in the shower. Took forever to rinse shampoo out!
Stayed 1 night in Nov 2023

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great breakfast. Clean
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business Trip
Clean, friendly staff, nice room size, tasty breakfast.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Small pool. Easy parking. Close to interstate, but not too close
Stayed 1 night in Oct 2023

2/10 Terrible

Katie

Disliked: Cleanliness, staff & service, property conditions & facilities
There was a whole softball tournament of children running around the hotel or outside being loud until midnight. The pull out couch was absolutely so terrible we slept on the couch. Honestly a solid 3/10 experience and would love recommend
Stayed 1 night in Oct 2023

10/10 Excellent

Heidi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay
Friendly, hospitable, clean and great rates
Stayed 2 nights in Sep 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Decent
Check-in was rushed and not overly friendly. Hotel looked really nice. It was in a quiet area. Room was okay. Obvious mold in the shower. No flat sheet on one of the beds. The kitchen staff was very nice. Breakfast was decent. Ended at 9am which I thought was kinda early. I might stay there again if I am going through Indiana.
Stayed 1 night in Sep 2023

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023