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Reviews of Courtyard by Marriott Indianapolis Downtown

3 out of 5
Courtyard by Marriott Indianapolis Downtown
601 West Washington Street, Indianapolis, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 614 out of 1004 reviews" "
Rating 8 - Good. 233 out of 1004 reviews" "
Rating 6 - Okay. 78 out of 1004 reviews" "
Rating 4 - Poor. 45 out of 1004 reviews" "
Rating 2 - Terrible. 34 out of 1004 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

therese

Business traveller
Could not cancel and get a refund when Expedia defaulted to another date because the date wasn’t available. Expedia nor the hotel would give a credit or change the date. Over 155 dollars down the drain!
Stayed 1 night in May 2024
Response from RSU on 26 May 2024
Thank you for taking the time to share your feedback. I am truly sorry to hear about the inconvenience you experienced with your reservation. I understand how frustrating it must have been to encounter issues with your booking and not receive the assistance you needed.Please allow me to clarify that we always strive to provide the best service possible to our guests, and we are committed to resolving any issues that may arise. However, when bookings are made through third-party sites like Expedia, certain policies and restrictions are set by those platforms, which can sometimes limit our ability to make changes directly.

10/10 Excellent

Mone

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and area
Stayed 1 night in May 2024
Response from RS on 22 May 2024
Thank you for your great review! we hope to see you again soon!

10/10 Excellent

christine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was very clean and friendly. However to pay $35/d per car to park and to have to drive around for 45minutes to find a spot is ridiculous. If I am paying for a parking spot then I should have a spot somewhere in the garage. No microwave in the room but a fridge was available.
Response from RS on 22 May 2024
Thank you for your kind words about the cleanliness and friendliness of our hotel. We're delighted to hear that you had a positive experience overall and appreciate your 5/5 rating.We sincerely apologize for the inconvenience you experienced with parking. We understand your frustration and are actively working to improve this aspect of our service. Your feedback is invaluable, and we will be reviewing our parking procedures to ensure a more seamless experience for our guests in the future.Regarding the absence of a microwave in your room, we appreciate your input and will consider this in our ongoing efforts to enhance our amenities. We're glad the fridge met your needs and hope it added to your comfort.Thank you once again for your review. We look forward to welcoming you back and providing an even better experience next time.Warm regards,

10/10 Excellent

Gage

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from RS on 22 May 2024
Thank you for your great review! we hope to see you again soon!

10/10 Excellent

Connie, Kokomo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. My room was clean and the bed was comfortable. Good location, close to activities, restaurants, and shopping.
Stayed 2 nights in May 2024
Response from RS on 14 May 2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff friendly and helpful, and that you enjoyed the comfort of your room. Our team works hard to ensure our guests have a clean and comfortable stay, and it’s always rewarding to receive such kind feedback.We're also glad you appreciated our convenient location near activities, restaurants, and shopping. We strive to provide our guests with a seamless and enjoyable experience, both inside and outside the hotel.We look forward to welcoming you back on your next visit!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed. Bathroom was not impressive, shower has very low water pressure and the shower base is extremely slippery. The vanity faucet handles were tough to turn on and off. 35 dollars for parking is outrageous but I guess that's the going rate. The staff were friendly. Nice lobby area with tv's and lots of sitting options. Very nice workout room.
Stayed 1 night in May 2024
Response from RS on 14 May 2024
Thank you for taking the time to provide us with your feedback. We’re delighted to hear that you found the bed very comfortable and enjoyed our friendly staff, lobby area, and workout room.However, we're sorry to learn that the bathroom did not meet your expectations. Your comments about the shower pressure and slippery base, as well as the vanity faucet handles, have been noted and will be addressed with our maintenance team to ensure improvements are made.Regarding the parking fee, we understand it can be a concern and appreciate your understanding that it reflects the standard rates in our area.Your feedback is invaluable as it helps us enhance our guest experience. We hope to have the opportunity to welcome you back and provide an even better stay in the future.Warm regards,

10/10 Excellent

Bankhead

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from RS on 14 May 2024
Thank you so much for taking the time to share your positive experience with us! Our team works hard to ensure our guests have a clean and comfortable stay, and it’s always rewarding to receive such kind feedback.We look forward to welcoming you back on your next visit!

6/10 Okay

AJ

Stayed 1 night in Apr 2024
Response from RS on 14 May 2024
Thank you for taking the time to rate your stay with us. We appreciate your feedback and are sorry to see that we did not fully meet your expectations.Your insights are important to us, and we would love to hear more about how we can improve. Please feel free to reach out to us directly with any specific comments or concerns.We hope to have the opportunity to welcome you back and provide a better experience in the future.Warm regards,

10/10 Excellent

Vincenzo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very helpful to my wife while I was in classes all week.
Stayed 6 nights in May 2024
Response from RS on 12 May 2024
Thank you for sharing your experience with us. We're delighted to hear that our team was able to assist your wife during your stay, especially while you were attending classes.Ensuring the comfort and satisfaction of our guests is our top priority, and we're glad to know that our staff provided helpful assistance throughout your time with us.We appreciate your kind words and look forward to welcoming you back for another excellent stay whenever your travels bring you our way.

8/10 Good

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With the exception of check in, we enjoyed this hotel. The check in staff was very good. However, there was only one person doing the check, which caused a wait. Later that evening another person was added, but the wait was even longer. Travelers want to get to their room. They don't want to stand in long lines.
Stayed 1 night in May 2024
Response from RS on 12 May 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your overall experience at our hotel and that our check-in staff provided excellent service.We sincerely apologize for any inconvenience caused by the wait during check-in. Your feedback regarding the wait time is invaluable to us, and we will take immediate steps to ensure that we have adequate staffing to minimize wait times in the future. Our goal is to provide a seamless and efficient check-in process so that our guests can quickly settle into their rooms and start enjoying their stay.We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from RS on 12 May 2024
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fantastic experience during your stay at our hotel.Your feedback means the world to us, and we're delighted that we were able to meet your expectations and provide you with a five-star experience. We strive to create memorable stays for all our guests, and it's truly rewarding to know that we succeeded with you.We can't wait to welcome you back for another amazing stay whenever your travels bring you back

10/10 Excellent

Hilmar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in May 2024
Response from RS on 12 May 2024
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a fantastic experience during your stay at our hotel.Your feedback means the world to us, and we're delighted that we were able to meet your expectations and provide you with a five-star experience. We strive to create memorable stays for all our guests, and it's truly rewarding to know that we succeeded with you.We can't wait to welcome you back for another amazing stay whenever your travels bring you back

10/10 Excellent

Michelle L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very roomy and convenient
Stayed 1 night in May 2024
Response from Whitley J on 6 May 2024
Thank you for your review ! Come back and see us soon!

6/10 Okay

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Whitley J on 7 May 2024
Thank you for your review. We hope you give us an opportunity to wow you next time.

2/10 Terrible

nancy

Business traveller
Disliked: Staff & service
Got to hotel. I booked 2 rooms.Just after check in time. Rooms not ready. Rude staff.
Stayed 1 night in May 2024
Response from Whitley J on 6 May 2024
Thank you for your feedback! We sincerely apologize for your room not being ready at the expected time. We hope you give us an opportunity to serve you again when in Indy!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walkability of the area. Parking was not good and frustrating.
Stayed 1 night in Apr 2024
Response from Whitley J on 6 May 2024
We are glad you enjoyed your stay ! Come back and see us soon!

4/10 Poor

Lisa, Fort Wayne

Stayed 1 night in Apr 2024
Response from RS on 24 May 2024
Thank you for taking the time to provide your feedback. We are sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we would appreciate any additional details you can share so we can address the issues you encountered.We hope you will give us another opportunity to provide you with a better experience in the future.

10/10 Excellent

Daniel, Nashua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Whitley J on 6 May 2024
Thank you for your review ! Come back and see us soon !

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff at the hotel … everyone was very helpful especially since the parking situation is very confusing from the parking garage
Stayed 1 night in Mar 2024
Response from Whitley J on 1 May 2024
Thank you for your fantastic feedback! Come back and see us again soon.

10/10 Excellent

Raul

Liked: Staff & service, property conditions & facilities
I like that all the staff was very helpful and kind.
Stayed 1 night in Apr 2024
Response from Whitley J on 1 May 2024
Thank you for your awesome feedback! Come back and see us again soon.

8/10 Good

JUAN RAMOS

Stayed 3 nights in Mar 2024
Response from Whitley J on 1 May 2024
Thank you for your review! Come back and see us again soon.

10/10 Excellent

gina

Stayed 1 night in Apr 2024
Response from RS on 22 May 2024
WOW! Thank you for your awesome review we hope to see you again soon!

8/10 Good

Darlene

Stayed 1 night in Apr 2024
Response from RS on 22 May 2024
Thank you for taking the time to rate your stay with us. We're glad to see you had a positive experience, reflected in your 4 out of 5 rating.Your feedback is important to us, and if there's anything specific you think we could improve upon, we'd love to hear from you. We continuously strive to enhance our guests' experience and your insights would be very helpful.We look forward to welcoming you back in the future and providing an even better stay.Warm regards,

10/10 Excellent

Susan

Stayed 1 night in Apr 2024
Response from RS on 14 May 2024
Thank you for the perfect 5/5 rating! We're delighted to know you had such a positive experience with us. Your support means a lot to our team.We look forward to welcoming you back soon!Warm regards,

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Courtyard on 25 Apr 2024
Thank you for taking the time to provide feedback about your stay at the Courtyard Downtown Indianapolis. We hope to see you again when your travels bring you back to Indy!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Courtyard on 25 Apr 2024
Thank you for taking the time to provide feedback about your stay at the Courtyard Downtown Indianapolis. We hope to see you again when your travels bring you back to Indy!

10/10 Excellent

Matthew

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the exhibit halls all connected. Very clean.
Stayed 1 night in Apr 2024
Response from RS on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Whitley J on 17 Apr 2024
Thank you for your response! Come back and see us soon!

10/10 Excellent

Brad

Stayed 1 night in Apr 2024
Response from Whitley J on 6 May 2024
Thank you for your review ! Come back and see us soon!

6/10 Okay

Andria

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Had to pay for parking, staff didn't even tell me where my room was or how to get to it. To may additional fees
Stayed 1 night in Apr 2024
Response from Whitley J on 14 Apr 2024
Thank you for your response. We sincerely apologize for not exceeding your expectations. We hope you give us the opportunity to do this when you're in Indy next.

6/10 Okay

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Extra fees and have to pay to park. We ended up paying about 50 dollars extra
Stayed 1 night in Apr 2024
Response from RS on 12 Apr 2024
Thank you for taking the time to share your feedback. We appreciate your comments regarding the extra fees and parking costs during your stay.We strive to maintain transparency with our fees and provide value to our guests. We apologize if these charges were not communicated clearly during your booking process or upon check-in. Your feedback will help us review our pricing structure and improve how we present our fees to ensure a more seamless experience for our guests.If you have any further questions or concerns regarding your bill, please feel free to contact us directly. We're here to assist you and clarify any discrepancies.Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Whitley J on 14 Apr 2024
Thank you for your response. We hope to see you again soon, when your back in Indy!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Whitley J on 14 Apr 2024
Thank you for your response. We hope to see you again soon, when your back in Indy!

10/10 Excellent

Camie

Stayed 1 night in Apr 2024
Response from RS on 28 Apr 2024
Thank you for your review! Come back and see us soon !

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect walking to Lucas Oil Stadium for the Morgan Wallen concert!
Stayed 1 night in Apr 2024
Response from Whitley J on 14 Apr 2024
Thank you for your response. We hope to see you again soon, when your back in Indy !

6/10 Okay

Steven

Stayed 1 night in Apr 2024
Response from RS on 28 Apr 2024
Thank you for your review! Your Opinion matters to us so if there any additional information you would like to provide so we can see what would have made your stay a 5, we would love to hear it.

10/10 Excellent

Pamela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! In walking distance to Lucas Oil stadium. Staff was great. Would stay there again
Stayed 1 night in Apr 2024
Response from Whitley J on 14 Apr 2024
Thank you for your response. We hope to see you again soon when your back in Indy!

8/10 Good

Amberly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and walkable distance from places to eat and Lucas Oil Arena.
Stayed 1 night in Apr 2024
Response from Whitley J on 14 Apr 2024
Thank you for your response. We hope to see you again soon !

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Whitley J on 5 Apr 2024
Thank you for staying with us !

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, amenities
The staff was amazing. Expedia told me they had changed my check-in date for me - which was a lie! The manager found an available room for me and helped me with everything from check-in to check-out! She and staff took my bad start for the weekend and made it great.
Stayed 4 nights in Mar 2024
Response from RS on 27 Mar 2024
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that our staff went above and beyond to ensure you had a great stay, despite the initial hiccup with your check-in date. Providing exceptional service is our top priority, and it's truly rewarding to know that we were able to turn your weekend around for the better.We apologize for any inconvenience regarding the misinformation from Expedia and are grateful for your understanding. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to the team.We hope to have the pleasure of welcoming you back soon for another wonderful stay.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Courtyard on 22 Mar 2024
Thank you for taking the time to provide feedback about your recent stay at the Courtyard Downtown Indianapolis! We hope to see you in the future when your travels bring you back to Indy!

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Mar 2024
Response from Courtyard on 18 Mar 2024
Thank you for providing feedback about your stay! We hope to see you again when your travels bring you back to Indy!

6/10 Okay

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Courtyard on 18 Mar 2024
Thank you for providing feedback about your stay. We hope to see you again when your travels bring you back to Indy.

10/10 Excellent

Deborah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MGT on 12 Mar 2024
Thank you for taking the time to provide feedback about your stay at the Courtyard Downtown Indianapolis. We hope you will choose to stay with us again when your travels bring you back to Indy!

10/10 Excellent

Tricia

Liked: Property conditions & facilities
Attached by skywalk to convention center. Perfect for event
Stayed 1 night in Feb 2024
Response from Courtyard on 7 Mar 2024
Thank you for taking the time to provide feedback about your stay at the Courtyard Downtown Indianapolis. We hope you will choose to stay with us again when your travels bring you back to Indy!

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Courtyard on 29 Feb 2024
Thank you for providing feedback about your experience with us at the Courtyard Downtown Indianapolis. We hope to see you again when your travels bring you back to the area!

10/10 Excellent

Joshua

Travelled with family
Liked: Amenities
Very nice hotel. Great access to downtown attractions. Close to some very good restaurants.
Stayed 1 night in Feb 2024
Response from Whitley J on 27 Feb 2024
Thank you for your wonderful review. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Whitley J on 27 Feb 2024
Thank you for your feedback! We hope you enjoyed your stay!

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. Very spacious room. Bar was nice in the lobby.
Stayed 1 night in Feb 2024
Response from Whitley J on 27 Feb 2024
Thank you for your wonderful comments! Come back and see us soon.

10/10 Excellent

Tammy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marriott never disappoints. They have a beautiful location that is conveniently walkable and attached to the conference center ands mall. There’s no need to even go outside if you do not want. Everyone was very nice and I had everything I needed.
Stayed 1 night in Feb 2024
Response from Hotel Management on 14 Feb 2024
Hello Tammy, Thank you for taking the time for the survey and providing us your feedback. We are so glad to hear that your stay was not a disappointment, that our staff was nice, and the hotel was conveniently located too all the place you wanted to go. We hope to see you again soon.