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Reviews of Hilton Garden Inn Indiana at IUP

3 out of 5
Hilton Garden Inn Indiana at IUP
714 Pratt Drive, Indiana, PA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 455 out of 601 reviews" "
Rating 8 - Good. 115 out of 601 reviews" "
Rating 6 - Okay. 15 out of 601 reviews" "
Rating 4 - Poor. 7 out of 601 reviews" "
Rating 2 - Terrible. 9 out of 601 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Lois

Travelled with family
Liked: Amenities, property conditions & facilities
We didn’t eat there but visited the bar. Angel did a great job as bartender/ host . The room was great but no view at all. We had a giant air handling system with a security light right outside our window. Having reserved rooms 2 months ahead I kinda expected a decent view room over last minute bookers.
Stayed 1 night in May 2024

2/10 Terrible

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upset that I booked a 1 king bed room and upon arrival was told there were no king beds left, and that Expedia had communicated that I requested two queen beds. I checked my reservation and I absolutely booked a one king bed. Very upsetting since I chose this property because I wanted a king bed. Not happy.
Stayed 1 night in May 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in May 2024

10/10 Excellent

Audra

Liked: Cleanliness, property conditions & facilities
Town doesn’t have lunch to do.
Stayed 1 night in Apr 2024
Response from Jess on 26 Apr 2024
Thank you for the 5-star rating, Audra! We hope to welcome you back next time you visit Indiana. Safe travels!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept and wonderful place to stay!
Stayed 1 night in Mar 2024
Response from Jessica on 26 Apr 2024
Thank you, Sean! We appreciate your kind feedback. We hope to see you again soon!

10/10 Excellent

JOANNA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 1 night stay friendly staff
Stayed 1 night in Mar 2024
Response from Faith on 13 Mar 2024
Thank you, Joanna, for your perfect score! We are so happy that we were able to make your stay great, and we hope to welcome you back soon.

8/10 Good

Edward, Ambler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jess on 26 Apr 2024
Thank you for the positive rating, Edward! Safe travels and we hope to welcome you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Rhonda, greenville

Travelled with family
Liked: Amenities
Loved the easy check in/out, the cleanliness, and staff were amazing.
Stayed 2 nights in Jan 2024
Response from Faith on 25 Feb 2024
Thank you for your 5/5 rating. We are so glad that we met your expectations and hope to welcome you back soon!

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024
Response from Jess on 26 Apr 2024
Thanks for the 5-star rating, Thomas! Safe travels and see you real soon!

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful accomadations & Pet friendly with our little yorkie. Staff awesome!Very nice restaurant! Thank you
Stayed 2 nights in Feb 2024
Response from Faith on 25 Feb 2024
Thank you for your perfect rating! We hope to welcome you back soon with your little furry friend!

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Good gym and restaurant.
Stayed 1 night in Feb 2024
Response from front desk on 20 Feb 2024
Hello Donna! Thank you for staying with us! We are glad to hear you enjoyed your stay and we hope to see you again in the future!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Little Things
The handle in the shower was not tight. It slipped during showers to extreme hot water. There were no usb ports for charging and the wifi wouldn't connect.
Stayed 1 night in Feb 2024
Response from Ashlee on 5 Feb 2024
Hello and thank you for taking the time to respond online. We are sorry to hear that your stay fell short of a 10. The next time you are with us, please report any problems to the front desk as these could have all been corrected during your stay. Happy Travels!

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Best place in town
Stayed 2 nights in Jan 2024
Response from Faith on 27 Jan 2024
Clark, thank you for such a wonderful review! We certainly strive to be the best and hope to welcome you back again soon.

10/10 Excellent

Kelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a cheer competition. I expected it would be pretty crowded…..but i was surprised how friendly and attentive the staff was throughout our stay! Thank you!
Stayed 1 night in Jan 2024
Response from Faith on 27 Jan 2024
Thank you, Kelly, for your positive feedback. We certainly do strive to give top notch customer service even when we are busy. We hope to see you again for the next cheer competition!

10/10 Excellent

Eden

Stayed 2 nights in Jan 2024
Response from Faith on 27 Jan 2024
Thank you, Eden, for the perfect rating! We hope that we can welcome you back again soon.

10/10 Excellent

Erin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Faith on 27 Jan 2024
Thank you, Erin, for the 5/5 rating. We hope to welcome you back soon!

10/10 Excellent

Mallory

Travelled with family
Great Stay
Attended a cheer comp. Hotel was amazing. Staff accommodated so nicely. Shout out to Faith at the front desk being so kind and helpful!
Stayed 1 night in Jan 2024
Response from Jess on 22 Jan 2024
We love hosting cheer families here. Faith is a gem! We're so happy to hear you enjoyed your stay on property. We look forward to welcoming you back in the future! Safe travels.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Faith on 27 Jan 2024
Thank you, Kelly, for the wonderful rating! We are glad that you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jess on 22 Jan 2024
Thanks for the 5/5, John! We hope to welcome you back. Safe travels!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jess on 22 Jan 2024
Thanks for such a positive review, Donna! We hope to welcome you back. Safe travels!

10/10 Excellent

Jaimie

Stayed 1 night in Jan 2024
Response from Faith on 20 Jan 2024
Thank you Jaimie for the perfect rating! We appreciate the feedback and hope to see you again soon.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Faith on 14 Jan 2024
Thank you Stephanie for the 5/5 rating! We hope to welcome you back to our property soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The room was great. The pool water was cold. I think a hot tub would be a great addition.
Stayed 1 night in Dec 2023
Response from Jess on 3 Jan 2024
Thanks for the feedback! I'm sorry the pool did not meet your expectations. I'll be sure to have the maintenance team double check the pool temperature so it's ready for the next swimmer. We hope to welcome you back soon. Safe travels!

4/10 Poor

Marie-Josée

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom ceiling had a lot of water damage, to the point we were a bit scared to take a shower…. For the price of the room, expect a better maintenance of the rooms…. Neighbors did a party and it was impossible to sleep…. No sound isolation in the room, it was like if they were in OUR room…. In the futur, will stay in Marriots instead. Always had better experiences there.
Stayed 1 night in Dec 2023
Response from Jess on 18 Dec 2023
I'm so sorry you didn't find our property to your liking and that we couldn't meet your expectations. Sorry about the noisy connecting room. I've passed along the note to our maintenance team about the ceilings as that is not a common issue here. Thank you for taking the time to leave us feedback, Marie-Josee. Safe travels and happy holidays.

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jess on 18 Dec 2023
Thank you, Todd, for the 10/10 rating! We hope to welcome you back soon! Safe travels and happy holidays!

10/10 Excellent

gloria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Dec 2023
Response from Jess on 18 Dec 2023
Thank you, Gloria! We appreciate the great feedback! Safe travels and happy holidays!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made the stay from the front desk to the rest.both dinner & break., cleaner in lo by!!!
Response from Jess on 30 Nov 2023
Thank you, Ann, for the great review! We're so happy you enjoyed your stay at our property. Safe travels!

10/10 Excellent

Kenneth

Stayed 1 night in Nov 2023
Response from Jess on 18 Dec 2023
Thank you, Kenneth, for the perfect rating! Safe travels and happy holidays!

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jess on 19 Nov 2023
Thanks, Frederick, for the 5/5!! We hope to welcome you back soon. Safe travels!

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Faith on 8 Nov 2023
Thanks for the great rating! Safe travels.

8/10 Good

Cody

Stayed 1 night in Oct 2023
Response from Jess on 30 Oct 2023
Thanks for the rating, Cody! We hope to welcome you back! Safe travels!

8/10 Good

WILLIAM

Stayed 2 nights in Oct 2023
Response from Faith on 8 Nov 2023
Thank you for the feedback. We hope to welcome you back soon.

10/10 Excellent

Luis Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
We took a tour of IUP campus and the staff were so helpful and friendly. The hotel is right on campus which was nice for us so we walked everywhere.
Stayed 1 night in Oct 2023
Response from Jess on 9 Oct 2023
We appreciate the positive feedback, Luis! We hope our hotel becomes your home away from home while visiting. Safe travels!!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jess on 10 Oct 2023
We're glad you found our property to your liking. Safe travels!

10/10 Excellent

Alexa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from Jess on 9 Oct 2023
We appreciate the positive rating, Alexa! We hope to welcome you back. soon!

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jess on 9 Oct 2023
Thanks for the feedback, Sarah! We hope to welcome you back in the future!

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I requested a handicap accessible room and was able to get it. Room was spacious as was the bathroom. Staff was extremely friendly and helpful. Will definitely be staying here again.
Stayed 1 night in Sep 2023
Response from Hanna on 4 Oct 2023
We appreciate the feedback, Carmen! See you next time!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good staff, if your attending the kovalcheck convention center or IUP Football, this is your place!
Stayed 1 night in Sep 2023
Response from Hanna on 4 Oct 2023
Thank you for staying with us! So glad to hear you enjoyed your stay!

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jess on 9 Oct 2023
Thanks, Anthony, for the 10/10! We appreciate the feedback!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
A well taken care of property
Stayed 1 night in Sep 2023
Response from Jess on 9 Oct 2023
We're glad you found our property to your liking! We hope to welcome you back soon!

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to the IUP stadium where I was working. It is clean and modern compared to the other hotels in the area.
Stayed 1 night in Sep 2023
Response from Hanna on 4 Oct 2023
Thank you, Anne! We appreciate your feedback!

10/10 Excellent

Charles

Liked: Cleanliness
Stayed 2 nights in Apr 2023
Response from jess on 9 Oct 2023
We appreciate the feedback, Charles! Safe travels!

10/10 Excellent

Jenifer

Stayed 1 night in Sep 2023
Response from jess on 9 Oct 2023
Thank you for the positive feedback, Jenifer! Safe travels!

10/10 Excellent

gloria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that room 219. Thanks to Ashlee anx the staff for making my first hectic week at school manageable.
Stayed 3 nights in Aug 2023
Response from Jess on 9 Oct 2023
Thanks, Gloria, for the positive feedback. Have a great semester! Go Hawks!

10/10 Excellent

David

Liked: Cleanliness, staff & service
We intentionally took a slight detour just so we could stay here again.
Stayed 1 night in Aug 2023
Response from Jess on 9 Oct 2023
Thanks for the positive rating, David! We hope this becomes your new destination to stay in Indiana. Safe travels!!

2/10 Terrible

Zahlil

Stayed 1 night in Aug 2023
Response from Jess on 9 Oct 2023
We appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We stayed here while visiting with family nearby. Great property, clean and quiet. The included hot breakfast was worth including in our reservation. All the staff was friendly and welcoming. My only issue is you have to request housekeeping, which I'm ok with as we don't usually need it everyday, but would have like to just get the k-cups in our rooms replenished in an easier way. We bugged the housekeeper in the hallway. Not ideal. We didn't get to use the pool, but it was there. Would stay there again next time we're in the area.
Stayed 4 nights in Aug 2023
Response from Jes on 9 Oct 2023
Thanks for the positive feedback, Mary! I noted your honors profile so we can put extra kcups in your room next time. We hope to welcome you back in the future! Safe travels!

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was convenient to the activates that were planned.
Stayed 2 nights in Aug 2023
Response from Jess on 9 Oct 2023
We hope to welcome you back in the future, Kevin! Safe travels!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is wonderful here. Lisa at check-in was warm and welcoming. Nikki and Hunter who work in the restaurant made our dining experience excellent.
Stayed 2 nights in Aug 2023
Response from Jess on 9 Oct 2023
Thanks for the positive feedback, Diana! I'm glad you enjoyed our property and hope to welcome you back soon. Safe travels!