Search Pet-Friendly Hotels in Ickham

"Restaurant was closed but we were assured a full menu would be served in the renovated bar. Only fish and chips, hamburgers, curry, no beer (only Peroni!!) and the bar was empty and soulless. Not how we imagined our celebration with friends would be We complained but the General Manager was only contactable by email. He still has not replied. The hotel is not nearly as grand and welcoming as advertised. There are better places to stay in Canterbury."

"We were allocated a disabled room as requested, on arrival we noticed that the corridor leading to the room was cold and on entering the room it was very cold. Presuming the aircon had not been activated I tried to switch it on to no avail. I went to the receptionist to ask for advice on how to turn it on and after checking on his computer screen he informed me that there was no heating at all in my room, but would provide two fan heaters for our use. When we switched on the heaters, the noise was so loud we could not hear the tv! After a sleepless night I asked the receptionist why a room with no heating was allocated to an elderly disabled person in the middle of the winter period, I received an apology and said she would mention it to her superiors. After we left we received a phone call to say we would be receiving a full refund...We have still not received it!"

"Pretty disappointing bar shuts at 10pm What hotel shuts it’s only facility for food and drink at 10 ? "

"Gffgg"

"Temperature a bit cold"

"The towels in the room were stained and there were makeup marks on the soap dispenser. Also marks on the chair and floor. I don’t think that room was cleaned well."

"The whole stay was lovely. The room was great. Clean and very comfortable bed!! Staff were helpful. Love the free mini bar ! Such a nice touch Breakfast was delicious and freshly cooked . Staff were helpful with veggie options and we had freshly cooked sausages! I can really recommend staying here . Thank you Jane"