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Reviews of Studio 9 Inn & Suites

2 out of 5
Studio 9 Inn & Suites
440 Johnston Street Southeast, Decatur, AL

Reviews

7.4

Good

Rating 10 - Excellent. 48 out of 151 reviews" "
Rating 8 - Good. 48 out of 151 reviews" "
Rating 6 - Okay. 29 out of 151 reviews" "
Rating 4 - Poor. 12 out of 151 reviews" "
Rating 2 - Terrible. 14 out of 151 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Glenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean , nothing fancy but good for the price
Stayed 1 night in Apr 2024
Response from RP on 22 Apr 2024
We do apologize for the inconvenience. Thank you for feedback and staying with us.

6/10 Okay

Roy

Disliked: Cleanliness, property conditions & facilities
The room was clean and looked like it was recently remodeled, the bed ok, the shower was great but the building is run down and definitely needs to be updated. It was affordable, bottom line I would stay here again.
Stayed 4 nights in Apr 2024
Response from RP on 7 Apr 2024
We do apologize for the inconvenience and thank you for staying with us.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from RP on 19 Feb 2024
thank for staying with us. We do appreciate ur business.

2/10 Terrible

Robert

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from RP on 15 Feb 2024
sorry did not stay our property.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was easy and loading made convenient, especially with the elevator. Staff was always friendly and very helpful, and in one situation, went above the call of duty to help us. We are very appreciative. The room was neat and clean and was serviced at our request. The motel is just a few minutes off I-65 on the north side of Decatur and is worth the extra time, espcially if you are visiting local attractions, I our case, the Wheeler National Wildlife Refuge.
Stayed 4 nights in Jan 2024
Response from RP on 22 Jan 2024
Thank you for your feedback. We do appreciate your business. Thank you for staying with us.

8/10 Good

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RP on 28 Jan 2024
thank for staying with us.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and peaceful
Stayed 1 night in Dec 2023
Response from RP on 9 Dec 2023
We do appreicate your feedback and thank you for staying with us.

8/10 Good

Angel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's affordable, quiet, great location
Stayed 2 nights in Nov 2023
Response from RP on 20 Nov 2023
Thank for staying with us. We do appreciate your feedback.

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from RP on 11 Nov 2023
We do appreciate your feedback . thank you staying with us.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from RP on 7 Nov 2023
Thank you for staying with us.

8/10 Good

Frank

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from RP on 7 Nov 2023
Thank you for staying with us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bargain at the price point
Always enjoy the price point and the service. My rooms are always clean and well stocked and I choose smoking rooms when I can. The management is friendly.
Stayed 1 night in Oct 2023
Response from RP on 7 Nov 2023
Thank for staying with us. We do appreciate your feedback.

8/10 Good

Adrian, CWMBRAN

Travelled with partner
Disliked: Amenities, property conditions & facilities
we only needed a over night stay
Stayed 1 night in Sep 2023
Response from RP on 7 Oct 2023
ok no problem. thank you

8/10 Good

derrick

Stayed 2 nights in Oct 2023
Response from RP on 7 Nov 2023
Thank you for staying with us.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from RP on 4 Oct 2023
We do appreciate your feedback and thank for staying with us.

6/10 Okay

Amanda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not being familiar with the area, we booked this room. Should have known that the price reflected the poor condition of the entire building. Dirty, run down, no amenities, hot and loud! Stay on the beaten path! You get what you pay for!
Stayed 1 night in Sep 2023
Response from RP on 2 Oct 2023
We do apologize for any inconvenience. when u check the room and if u dont like it u should straight came down stairs , we should gave you reund back at the same time if its that bad. You dont have to spend a night at our property. We are glad to help you out. Thank You

6/10 Okay

Phillip

Liked: Cleanliness
Disliked: Room comfort
Bed was old and worn out.
Bed was old and worn out.
Stayed 1 night in Sep 2023
Response from RP on 29 Sept 2023
we do apologize for any inconvenience and thank you for staying with us.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were nice
Stayed 1 night in Sep 2023
Response from RP on 24 Sept 2023
We do appreciate your feedback and thank you for staying with us.

10/10 Excellent

Thomas

Travelled with family
Liked: Property conditions & facilities
Very courteous
Stayed 1 night in Sep 2023
Response from RP on 23 Sept 2023
We do appreciate your feedbck and thank for stayig with us.

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness
I could not get wi fi in my room although I was given the password .
Stayed 1 night in Sep 2023
Response from RP on 20 Sept 2023
We do apologize for any inconvenience . Next time please call front desk will come upstairs and connect the wifi for you. thank for staying wih us.

6/10 Okay

Peter, Anaheim

Disliked: Property conditions & facilities
Ok
Stayed 1 night in Sep 2023
Response from RP on 13 Sept 2023
thank you for ur feedback.

2/10 Terrible

Jeremy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not feel safe at this property. Sketchy characters walking around. Drug deal in the parking lot. Extremely run down. Nobody at check in desk. So bad that I told the lady I was leaving. She said that I was "Going to lose my money." I told her that I wasn't going to risk staying there over $225. FYI this is the first review that I have ever made. Take my advice and STAY AWAY.
Response from RP on 12 Sept 2023
Sorry, Guest did not stayed at our property at all. Resevation made by customer thorugh expedia online and we dont reposible for any their action. Guest have to read reservation policy first before make one we are the third part or call expedia first if any further concern before done it. We cant help with that. we cant read for them. We go by what we received. Thats not in our hand.We should mad ourselves for own action and their outcomes not anybody else. Plenty of people staying since ages here without no problem. Thank you to giving me chance to reply.

8/10 Good

Mikayla

Stayed 1 night in Sep 2023
Response from RP on 9 Sept 2023
We do appreciate your business.thank you for staying with us. We do apologize for the inconvenience.

8/10 Good

Lachlan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from RP on 2 Aug 2023
thank for your feedback.

10/10 Excellent

Obie

Stayed 1 night in Jul 2023
Response from RP on 12 Aug 2023
thank you for ur feedback.

8/10 Good

Ben

Stayed 1 night in Jul 2023
Response from RP on 4 Aug 2023
thank you for feedback.

4/10 Poor

Dx

Disliked: Property conditions & facilities
It wasnt good. Night clerk yelled and scorned us in hostile manner for proping open a side door entrance to the hotel at night while we retrieved items from our vehicle. We had the door open for less than a minute and our car was 25 feet away. Besides the general shoddy condition of the hotel, that was an very unpleasant and unnecessary experience from the hotel staff to their guests, who are paying them. He could've offered us to hold the door instead of screaming at us. As a result, it put a damper on us as we were turning in for the night. Because I had waited until after 11am to address this with morning clerk, we were not offered any compensation or kickback for the complete rudeness of their staff, other than an apology by someone covering for another coworker. We decided to move to a different hotel, and paid for a day of the room which we did not occupy.
Stayed 2 nights in Jul 2023
Response from RP on 14 Jul 2023
We do apologize for any inconvenience and thank you for staying wih us.

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Clean...
Stayed 1 night in Jul 2023
Response from RP on 14 Jul 2023
thank you

10/10 Excellent

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from RP on 1 Jul 2023
We do appreciate your feedback and thanks for staying with us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from RP on 26 Jun 2023
We do appreciate ur feedback and thank you for staying with us.

8/10 Good

Beverly

Liked: Cleanliness, staff & service, room comfort
We stayed here as it was about halfway between Indpls and Orange Beach. Older hotel but clean and bed was very comfortable. I
Stayed 1 night in Jun 2023
Response from RP on 26 Jun 2023
We do apologize for any inconvenience and thank you for staying with us. We do appreciate feedback.

6/10 Okay

Judy

Stayed 1 night in Jun 2023
Response from RP on 28 Jun 2023
Thank you for staying with us.

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Memorial Day 2023
Older property, could use some updating in the common areas. But the room was clean, comfortable, and everything worked.
Stayed 2 nights in May 2023
Response from RP on 29 May 2023
We do apologize for any inconvenience and thank for staying with us.

10/10 Excellent

Victor

Stayed 1 night in May 2023
Response from RP on 2 Jun 2023
We do appreciate your feedback and thank for staying with us.

6/10 Okay

April

Stayed 1 night in May 2023
Response from RP on 1 Jun 2023
Thank you for staying with us.

10/10 Excellent

Ellen, Claremore

Travelled with family
Liked: Cleanliness, staff & service
The staff was gracious, friendly and very helpful. The room was comforyable and clean. It was convenient to historical area which was important to me.
Stayed 2 nights in May 2023
Response from RP on 12 May 2023
We do appreciate your feedback and thank for staying with us.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from RP on 26 Apr 2023
We do appreciate your feedback and thank for staying with us.

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was old, but very clean. Employees were the very best I have had anywhere.
Stayed 1 night in Apr 2023
Response from RP on 24 Apr 2023
We do appreciate your feedback and thank for staying with us.

10/10 Excellent

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good one in Decatur!
I really enjoyed this hotel. The beds were super comfy. The room was clean and smelled good too. I will gladly stay again when im in Decatur!!
Stayed 1 night in Apr 2023
Response from RP on 17 Apr 2023
We do appreciate your feedback and thank for staying with us.

8/10 Good

Hannah

Liked: Cleanliness, staff & service
Needs a do not disturb sign because I don’t like that and the shower head didn’t put a lot of water pressure out and was spraying out of the shower.
Stayed 2 nights in Mar 2023
Response from RP on 2 Apr 2023
We do apologize for any inconvenience and thank for staying with us. please request front desk for no room service at check inn time so housekeeper will not knock the door for rm service. She was just doing her job. Anything wrong with room and u want to address the problem please call the front desk at the same time so someone can come to fix the problem to better assist you. thank you

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from RP on 27 Mar 2023
We do appreciate your feedback and thank for staying with us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Noisy, dated, tired
Outside noise is a problem. Dated building. Furnishings are clean and in good condition. But the seeming lack of noise insulation is a real problem, given the downtown location.
Stayed 1 night in Mar 2023
Response from rp on 25 Mar 2023
We do apologize for any inconvenience & thank you for staying with us.

6/10 Okay

JOHN W

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old property...but i will say at least it was clean and no bugs...staff friendly...kinda like stepping back in time... the lamp and furniture looked like its been there since 1970....kind of cool ...lol.. But ,if you are looking for a half price hotel and a place to rest your head on a budget this is decent. All other hotels were 160.00 a night average. Room did not smell like smoke. Had to extended my stay for another night with no problems and they only charge a 20.00 hold for Incidentals. Would stay again.
Stayed 2 nights in Mar 2023
Response from RP on 23 Mar 2023
We do apologize for any inconvenience and thank you for staying with us.

8/10 Good

Doris

Travelled with partner
Liked: Cleanliness, staff & service
The place is older and looks it's age. However it is clean, neat and the staff was very efficient, friendly and accommodating.
Stayed 1 night in Mar 2023
Response from RP on 12 Mar 2023
We do apologize for any inconvenience and thank for staying with us.

8/10 Good

Hannah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from RP on 7 Mar 2023
We do appreciate ur feedback and thank you for staying with us.

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Add to room
Just wish there was a coffee maker in the room.
Stayed 2 nights in Feb 2023
Response from RP on 3 Mar 2023
We do apologize for any inconvenience and thank you for staying with us.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Not bad, but not the best
My room was clean, and everything seemed to be in working order. The furnishings were very outdated, but reasonable well maintained. Ice machine on the first floor wasn't working, but there was another available on the 5th floor. Room temp was difficult to regulate. It was very hot when I first got in, so I turned the air on (low setting). Before I went to bed it was a bit chilly, so I turned the heat on low, but woke up in the middle of the night quite warm again, so I turned the fan on (no heat, no A/C, just fan to drown out any noises from outside). And by morning it was a bit chilly again.
Stayed 1 night in Jan 2023
Response from RP on 2 Feb 2023
Dear guest : We do apologize for any inconvenience. We leave few rooms heat on for customer in winter time and AC in summer time because our buiding is concrete building. It take time to heating the room or cooling the room. Thank you for staying with us.

6/10 Okay

James L

Business traveller
Not a happy customer
I am not happy with it. The room was ok. The front desk ok. Parking is ok. My biggest complain is after I paid for the room then the hit you with a another charge of $100.00 for anything you break or for them cleaning it. If everything is ok they give you $80.00 back. So if Hotels.com charge my card $72.00 plus the hotel charges me $100.00 then gives me $80.00 back the total is $92.00 plus taxes. How are you saving money and Hotels.com not give my account credit for my free night. Never stay there again.
Stayed 1 night in Dec 2022
Response from RP on 26 Dec 2022
We do apologize for any inconvenience. I think there is some confusion about charges. we took pre authorization 102.60 inclduing 20 dollar rm deposit. online its usually 50 rm deposit. When we took Pre authorization , ur side it showing amount is pedning but when u check out we settled the same transaction and charged only the room rent 82.60. There is only one transaction. Hotel.com dont charge anything extra. We collect the payment first from guest then we pay commission to hotel.com thats way our hotel account is set up. I hope u understand. Thank you for staying with us.

10/10 Excellent

Melvin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for the location.
Stayed 3 nights in Nov 2022
Response from RP on 15 Nov 2022
We do appreciate your business. thank you for staying with us.

6/10 Okay

Stephen

Business traveller
Disliked: Amenities, property conditions & facilities
Property is old , rundown and dated.
Stayed 1 night in Oct 2022
Response from RP on 26 Oct 2022
We do apologize for any inconvenience & thank you for staying with us.