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This BW makes a really nice first impression with a clean, and appealing, first impression. Lobby, and dining area, were given thought and also make a really good first impression. Room was not clean - IT WAS ULTRA CLEAN! Heck, not only did the clock in the room work, it was accurate! Seriously, this location is a solid 5 star and this team should be proud.
The staff was very pleasant. Our room was clean and the beds were comfortable. Would definitely stay there again.
Michelle
Stayed 1 night in Apr 2024
10/10 Excellent
James
18 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
THE PROPERTY IS A TRUCKER STOP MOTEL.
PEOPLE ARE FRIENDLY BUT YOU GET WHAT YOU PAY FOR. AND THIS WAS A BARGAIN.
FOR THE AGE, THEY KEEP THE PLACE IN GOOD CLEAN CONDITION.
James
Stayed 1 night in Apr 2024
Response from lynn on 19 Apr 2024
Thank you for the review. Yes the truck drivers stay in all our hotels on this exit , not just ours. But we appreciate you staying with us and we hope you will stop in again.
10/10 Excellent
Dennis
11 Apr 2024
Liked: Cleanliness, staff & service
Good breakfast
Dennis
Stayed 1 night in Apr 2024
6/10 Okay
John M.
Travelled with partner
10 Apr 2024
Liked: Cleanliness
Disliked: Amenities
It was older than I anticipated. We normally stay at the Hampton Inn but the price was so much higher so thought I’d try a place with a more reasonable price. It was definitely clean but I don’t like outside entrance to room. The free breakfast was extremely well run, very neat and organized and cleanliness was good throughout room and breakfast dining. We stayed at Best Western Plus the following night and it was GREAT. Really nice and much more to my liking.
John M.
Stayed 1 night in Apr 2024
Response from lynn on 11 Apr 2024
Thank you for the review. Some guest are not accustom.to exterior properties and interior is more their style. But we appreciate you giving us a try.
At the desk we asked for a downstairs room. None available, yet the hotel wasn't busy or full and there were rooms available downstairs. The toilet was extremely low. The bathroom had patched plaster showing. the little rug between the beds was tattered and frayed and useless, the beds were old and squeaked, the TV was broken and they had to bring in a different one in and it smelled moldy. The outside had cigarette butts and an egg pattie laying there as we walked to the car. Only positive, the breakfast was okay.
jim
Stayed 1 night in Mar 2024
Response from lynn on 5 Apr 2024
We apologize for any issues you had during your stay. At the time you booked all downstairs rooms had been reserved . We are in the process of updating areas of the rooms to be more uniform and that takes time. As for cigarette butts and the egg patty it's had to control grow adults to put things in the receptacles we have around the property. We do our best to pick up after everyone.
Overall the staff tried to be helpful. I did have a problem with the WIFI in my room and went to the front desk for assistance. The first team helped me and the WIFI worked in the lobby. When I went back to the room it did not. I stated something to the front desk in the morning about it not working in my room. The response I got was it is working here in the lobby, and she did not offer to look into the problem. As I was checking out the next day, I mentioned it and the manager said they were not aware of the issue and would get IT out to find out what the issue was. Great for the next person, not good for me when I really needed to get some work done.
Laura
Stayed 3 nights in Mar 2024
Response from lynn on 27 Mar 2024
I apology about the issue you had with the internet and wit the clerk. The clerk in question has been spoken with and this should never happen again.
Easy access from the highway. Very comfortable room and a nice Applebee's right next door.
Cheryl
Stayed 1 night in Mar 2024
Response from lynn on 17 Mar 2024
Thank you for staying with us. We hope to see you in the future.
8/10 Good
Rod
15 Mar 2024
Rod
Stayed 1 night in Mar 2024
6/10 Okay
Marla
Travelled with family
15 Mar 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
When I asked for a printed receipt she told me I would get one via email. I didn't get one. I want to know what I am being charged before I leave if I need to dispute it.
Marla
Stayed 1 night in Mar 2024
Response from lynn on 17 Mar 2024
When you book on expedia and pay them we don't have a receipt for you as they pay us. They should have emailed you one the day you booked it. Thank you for staying with us and hope to see you again.
8/10 Good
Melissa
Travelled with partner
14 Mar 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Toilet very low. AC is great
Melissa
Stayed 1 night in Mar 2024
Response from lynn on 17 Mar 2024
Thank you for staying with us and hope to see you again.
Staff seem upset about their job. There’s a crawl hole behind the mirror facing the room, no telling where it goes. Beds are squeaky and dated. Prices are high compared to what’s offered and other places in this area that are seemingly better.
Carl
Stayed 1 night in Mar 2024
Response from lynn on 5 Mar 2024
We apologize for any issue you had during your stay.The room you were in had a leak that day and maintenance didn't have time to cover properly. The crawl hole is actually the plumbing in the walls. Unfortunately we have to cut behind the mirror to access but I assure you no one can just walk in there.
I liked being able to park in front of my room. The woman who checked me in was friendly. The room was clean. I enjoyed the variety of breakfast items.
Our stay was very good, clean room, hot water & the beds were very comfortable. Breakfast was good. We were looking for a motel to relax and get a good nights sleep. We were very pleased & satisfied.