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"Accustomed to staying at Shangri-La Hotels and Resorts properties worldwide (Paris, Istanbul, etc.), our five-day stay in Shenzhen was unexpectedly disappointing and, more concerningly, reflective of a decline in the brand’s standards. The room showed evident neglect: curtains that would not close, and exposed nails on a chair which unfortunately injured our baby. The bathroom door also malfunctioned repeatedly, locking from the outside and requiring late-night intervention. Most concerning was housekeeping: when our baby was unwell and the bed sheets were soiled, they were not replaced but simply covered with a blanket. We contacted guest services three times, without answer or any call back. Attention to basic details was lacking (only one towel provided for a family of four). Service was notably rigid, with a refusal to accommodate a prepaid breakfast missed due to our child’s illness. At breakfast, despite clearly explaining my strict dietary requirements, as I do not eat meat or fish and eggs are my sole source of protein, repeated requests for five eggs were never respected, with smaller portions consistently served. There were also ongoing works within the hotel and associated noise, something that could have been understandable had the overall stay met expectations. Overall, this experience has significantly altered our perception of the brand. "

"My stay at DG Intercontinental was fabulous as usual . My favourite stay during my China work trips to Dongguan and Guangzhou ♥️"

"Shops , subway nearby "

"Free upgrade "

"Booked a room with 2 king beds and turns out 2 single beds. I had to change another hotel the next day with 2 kids 6 luggages… totally incorrect room description "

"Good overall. Aircon was a bit noisy, but nice clean room with a lovely big bathroom. Breakfast was delicious. "

"Yes"

"A good hotel. "

"My choice of here when staying in SZ. Good value, subway access in front of hotel, basement has food court and shopping, walking distance to shopping mall and supermarket! Staff like Daphne and Fully are always helpful and very knowledgeable! Even the cleaning lady Xiaocui Wu was helpful and responsive!"