Hoyos del Espino Trip

Was a very nice clean room and the staff were very helpful. Very close to restaurants and the metro, great hotel.

The staff were extremely helpful and very friendly. The property was very clean. And the location was central to everything. I would recommend this hotel. My only complaint was with the bathroom. Although the bathroom and the shower were both spacious, the shower door did not close properly which caused leaking into the bathroom floor. The shower floor was quite slippery. We asked if they could provide a shower mat but never received one. Finally, the bath towels were thick and new, which sounds like a plus however, they left tons of lint all over our bodies. We had to ask for old, lint-free towels, which we received. These were all minor things and generally I would recommend Hotel Regina.

The front desk staff was amazing and helpful in every way. Our junior suite felt like a true suite. With two baths, we loved that. I do have some constructive feedback. The mis matched light bulb colors were hard for the eyes. No facial tissue is a real miss for such a nice hotel. Finally, as English speakers, having zero tv channels for us is another real disappointment. We tried both tvs with no luck. Front desk was sure that they were available, but they need to review and resolve. CNN or BBC international would be great additions. Location is fantastic. The staff and location plus room size gets you 5 stars as we were able to find other entertainment options. Thanks again to all of the staff.

Great hotel and excellent breakfast. Great staff, brilliant room size, decent location. Very impressed!