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Reviews of Wingate by Wyndham Humble/Houston Intercontinental Airport

3.5 out of 5
Wingate by Wyndham Humble/Houston Intercontinental Airport
7114 Will Clayton Pkwy, Humble, TX

Reviews

7.4

Good

Rating 10 - Excellent. 405 out of 1005 reviews" "
Rating 8 - Good. 220 out of 1005 reviews" "
Rating 6 - Okay. 130 out of 1005 reviews" "
Rating 4 - Poor. 102 out of 1005 reviews" "
Rating 2 - Terrible. 148 out of 1005 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Shatika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was a peaceful stay The breakfast set up could of been better but overall it was a nice stay
Stayed 5 nights in May 2024

10/10 Excellent

Mamatha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and service for the price!!
Stayed 1 night in May 2024

2/10 Terrible

Lori

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this hotel! We booked two rooms 4 months ago. They canceled one room because they DID NOT ANSWER FROM AN UNKNOWN NUMBER! The hotel staff refused to honor the booking. So instead of two rooms, we only had one. In hotel room: Smoke detector was broken. Toilet lid was broken. A/C did work! Loud guests in hallway at midnight and it sounded like someone was bowling in the floor above us. I won’t book here again nor stay here!
Stayed 1 night in May 2024
Response from w on 27 May 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Jywanza, San Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
This property did not have any hot water. Walking in the hallway to your room it smelled as if someone was smoking.
Stayed 1 night in May 2024
Response from w on 27 May 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Chase

Liked: Cleanliness
Disliked: Staff & service
It was just super average. Never felt unsafe though.
Stayed 3 nights in May 2024
Response from w on 27 May 2024
thankyou for staying with us, we will look forward for your future stay :)

8/10 Good

Arsalan

Business traveller, Travelled with partner
Liked: Staff & service
Great experience for the price. Always room for improvement.
Stayed 1 night in May 2024
Response from w on 25 May 2024
thankyou for staying with us, we will look forward for your future stay :)

10/10 Excellent

Maria, Rosenberg

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy
Stayed 2 nights in May 2024
Response from w on 24 May 2024
thankyou for staying with us, we will look forward for your future stay :)

2/10 Terrible

Rodney

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I confirmed a late check in with the hotel. And while My husband checked in late they told him they had no rooms available. He had drove 6 hours to be told he had to find another hotel.
Stayed 1 night in May 2024
Response from w on 22 May 2024
we do apologize for any inconveniences you experienced , we do have standard checkin timings, if you show up late , our system don't allow us to checkin guest after the checkin timings

2/10 Terrible

lisa m

Disliked: Cleanliness, staff & service, property conditions & facilities
Unable to check in due to power outage and refused refund
Stayed 1 night in May 2024
Response from w on 22 May 2024
it was a massive storm in the ciity and whole city was out of power , we do apologize for any inconveniences you experienced during your stay,We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Charles

Disliked: Staff & service, amenities, property conditions & facilities
No power
Stayed 1 night in May 2024
Response from w on 20 May 2024
it was a massive storm in the ciity and whole city was out of power , we do apologize for any inconveniences you experienced during your stay,We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Janeth

Terrible service
Stayed 1 night in May 2024
Response from w on 20 May 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Francesca

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Toilet wouldn’t flush right tv shuts off every so often remote wouldn’t turn the tv on or off limited channel very disappointed about my stay nothing like advertising wasn’t noting like it was on the website
Stayed 3 nights in May 2024
Response from w on 20 May 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Thomas

Travelled with family
Hotel didn't pick up. We spent the night in the airport waiting. Called them 8 times ,and was told "van is on the way". After 6 hours gave up and slept on floor on airport.
Stayed 1 night in May 2024
Response from w on 20 May 2024
it was a massive storm in the city so whole city was out of power , we do apologize for any inconveniences. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Tavarris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from w on 20 May 2024
thankyou for staying with us, we will look forward for your future stay :)

6/10 Okay

Jeffrey

Disliked: Staff & service, amenities, property conditions & facilities
I liked the courteous front desk personell
Stayed 2 nights in May 2024
Response from w on 14 May 2024
thankyou for staying with us, we will look forward for your future stay :)

8/10 Good

Jimena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Everything was fine, I just didn’t like that they charged my credit card without asking, I was going to pay with another card when I arrived, as my reservation said, pay at property.
Stayed 1 night in May 2024
Response from w on 13 May 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

la tanya

Disliked: Cleanliness, property conditions & facilities
My room was cancelled. I called to let them know plane was going to be late. I had to drive back home at 1am
Stayed 1 night in May 2024
Response from w on 13 May 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Natanael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay when you're passing through
Stayed 1 night in May 2024
Response from w on 10 May 2024
thankyou for staying with us, we will look forward for your future stay :)

6/10 Okay

Roderick

Disliked: Cleanliness
It smelled
Stayed 1 night in May 2024
Response from w on 10 May 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from w on 10 May 2024
thankyou for staying with us, we will look forward for your future stay :)

2/10 Terrible

Hattie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from w on 10 May 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Bakhtiyor

Stayed 1 night in May 2024
Response from w on 27 May 2024
thankyou for staying with us, we will look forward for your future stay :)

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from w on 6 May 2024
thankyou for staying with us, we will look forward for your future stay :)

10/10 Excellent

Alicia, HOUSTON

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience and great price. I will be back
Stayed 1 night in May 2024
Response from w on 5 May 2024
thankyou for staying with us, we will look forward for your future stay :)

2/10 Terrible

Renata

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Very rude people in Houston! Starting from the airport , uber driver and staff in the Hotel not welcoming at all! This is a city I will never come back! Nothing around the Hotel! Pool does not look like iin the pictures !!!
Stayed 1 night in Apr 2024
Response from w on 2 May 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Victor

Disliked: Staff & service
Pay en incidental fee and didn't want to return it
Stayed 1 night in Apr 2024
Response from w on 2 May 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Ros

Disliked: Cleanliness, property conditions & facilities
I room was duty
Stayed 1 night in Apr 2024
Response from w on 1 May 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Lynn

Liked: Cleanliness
Should not have to phone for airport shuttle while all other hotels automatically came waited for nearly two hours then took a cab
Stayed 1 night in Apr 2024
Response from w on 30 Apr 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Melissa

Travelled with partner
Disliked: Amenities
Our room did not have a hair dryer and when we asked for one at the front desk, we were told only certain rooms had one. They were not willing to let me borrow one, even from an unoccupied room that has one.
Stayed 1 night in Apr 2024
Response from w on 30 Apr 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Daniela Maria

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was run down, a breakfast included was cereal, the staff was unprofessional
Stayed 1 night in Apr 2024
Response from w on 30 Apr 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Tessa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from w on 5 May 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Mariana Lizeth

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
I stayed for two nights, they never clean the room, and they asked me to take out the trash.
Stayed 2 nights in Apr 2024
Response from w on 29 Apr 2024
there are some flyers in the room and stickers on mirror of washroom and front desk told you that you have to request for housekeeping services , if you staying more than 1 night and apologize for any inconveniences you experienced during your stay

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from w on 27 Apr 2024
thankyou for staying with us, we will look forward for your future stay :)

10/10 Excellent

Curtis

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A little outdated and could use a super deep clean. However its great for a quick lay over stay. Shuttle was easy to organize and was prompt for timing. Beds were comfy. Staff helpful and Friendly's
Stayed 1 night in Apr 2024
Response from w on 27 Apr 2024
thankyou for staying with us, we will look forward for your future stay :)

2/10 Terrible

Leslie

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I booked my room online . Got there was told I had to put a deposit on the room for destruction reasons . The room had texture falling off the wall base of toilet wasn't sealed , smoke alarm was taken out wires hanging out of the ceiling, A/C was loud I had to turn it off just to sleep bed was hard . I will never stay at any hotel owned by this outfit !
Stayed 1 night in Apr 2024
Response from w on 27 Apr 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Valarie

Liked: Amenities
I like the location of the property and that there’s a Waffle House, in the same parking lot. What I don’t like is, the fan in the restroom is connected to the light and it has a rattling noise.
Stayed 1 night in Apr 2024
Response from w on 26 Apr 2024
thankyou for staying with us, we will look forward for your future stay :)

8/10 Good

Denis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport hotel. Reasonably priced and clean, offers hourly shuttle to IAH. Breakfast is included but limited. There is a Waffle House next door if you want something more substantive.
Stayed 1 night in Apr 2024
Response from w on 25 Apr 2024
thankyou for staying with us, we will look forward for your future stay :)

4/10 Poor

Mollie, Signal mountain Tn

Stayed 1 night in Apr 2024
Response from w on 13 May 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from w on 24 Apr 2024
thankyou for staying with us, we will look forward for your future stay :)

10/10 Excellent

Jasmine

Stayed 1 night in Apr 2024
Response from w on 13 May 2024
thankyou for staying with us, we will look forward for your future stay :)

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from w on 22 Apr 2024
thankyou for staying with us, we will look forward for your future stay :)

10/10 Excellent

Marvin

Stayed 1 night in Apr 2024
Response from w on 11 May 2024
thankyou for staying with us, we will look forward for your future stay :)

4/10 Poor

chiranjeevi

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from w on 22 Apr 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

4/10 Poor

Gregory

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was slapped together the quality was poor at best the doors wouldnt lock due to poor installation the back exit was locked and diaabled .The tub and ahower dixtures were loose and wobbly .Smoke alarms had not benn activated or had missing batteries The grounds were littered with cigar butts i saw an poyee just casually toss his on the ground right at the front entrance .The carpets needed vaccuming in our room.I travel and thos was one of the shoddiest
Stayed 1 night in Apr 2024
Response from w on 13 Apr 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Airport
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
thankyou for staying with us, we will look forward for your future stay :)

10/10 Excellent

Terina

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from w on 8 Apr 2024
thankyou for staying with us, we will look forward for your future stay :)

10/10 Excellent

Amit

Liked: Staff & service, property conditions & facilities
The property is good with helpful staff. Hotel is clean and safe .. recommend staying ..total value for money
Stayed 2 nights in Apr 2024
Response from w on 8 Apr 2024
thankyou for staying with us, we will look forward for your future stay :)

4/10 Poor

Alejandra

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Needs lots of maintenance! Fire alarms removed.
Stayed 1 night in Apr 2024
Response from w on 6 Apr 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Jean, Belize

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from w on 6 Apr 2024
thankyou for staying with us, we will look forward for your future stay :)

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
Room was clean and had living room. Thought breakfast would be better at Wyndham brand but not. Ate cereal because automatic pancake maker made small half cooked pancakes. Tasted terrible. Machine didn’t work at first so front desk clerk came over and opened it up to check batter bag. Started working but little bigger than silver dollar size, not cooked, and tasted terrible! Didn’t feel completely safe but all was ok after all.
Stayed 1 night in Apr 2024
Response from w on 5 Apr 2024
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. Our team is dedicated to ensuring a safe and pleasant environment for all guests. We value your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.