2/10 Terrible
Gina
Travelled with family
13 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the pictures on here is NOT what the property looks like.
Check -in was 3pm, but room was not ready until 6pm. Short staffed. Always had to wait for someone at front desk. Also read that housekeeping is daily and it's not. It's every 3 days according to manager. The second day I left towels on floor (as per sign in bathroom) if we wanted clean towels. Well the room wasn't touched so the dirty towels were still on floor when we got back to hotel at 11pm. Went down to front desk. NO TOWELS to shower with. Only 3 hand towels were available. The front desk agreed it was not right and said sorry.
The next morning , the front desk assured us our room would get cleaned and get towels today. Came back at 10:30. ROOM was not touched!!!!!! This time I was able to get some thin thin "pool towels". This is not acceptable. Marriott should be ashamed.
There was always police presence at the hotel. First, we were told there was a police convention when we checked in. Later to find out, there is always police there because of what/who is being housed there.
This hotel is highly NOT RECOMMENDED.
Gina
Stayed 4 nights in Jun 2024