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Reviews of The Westin Houston Medical Center/Museum District

4 out of 5
The Westin Houston Medical Center/Museum District
1709 DRYDEN ROAD, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 684 out of 1004 reviews" "
Rating 8 - Good. 180 out of 1004 reviews" "
Rating 6 - Okay. 75 out of 1004 reviews" "
Rating 4 - Poor. 27 out of 1004 reviews" "
Rating 2 - Terrible. 38 out of 1004 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in May 2024

10/10 Excellent

Sharonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, comfortable, and upscale hotel very close to everything!!
Stayed 2 nights in May 2024

6/10 Okay

Ana

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The building looks modern and the rooms are spacious. Checking in, eating inside the onsite restaurant and getting room service was slow and inefficient. I won’t be staying at this property again.
Stayed 3 nights in May 2024

8/10 Good

Marc

Liked: Cleanliness, staff & service
Tv didn’t work, apparently hasn’t worked in a while. Pretended to come fix when it has not been operational for a while.
Stayed 3 nights in May 2024

10/10 Excellent

joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Milos

Stayed 3 nights in Apr 2024

10/10 Excellent

Debbie, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Spent one night there but by all accounts all was good. No complaints
Stayed 1 night in Apr 2024

10/10 Excellent

Alvaro

Stayed 3 nights in Apr 2024

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Hotel was nice but grossly overpriced. Paid for a king suite but had empty shampoo and body wash containers in shower upon arrival, light bulbs that were burned out, and a front desk that was slow to pick up the phone. Shuttle service was fantastic to MDA, however.
Stayed 2 nights in Apr 2024

10/10 Excellent

William, Wilmette

Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Stayed 2 nights in Mar 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time staying at this property and it’s just as good as I remembered! Professional staff. Very clean. Excellent restaurant and bar area. Very comfortable beds. Huge bathtub in queen executive suite. Lobby very welcoming with fresh flowers and available waters. I just really love this property. Highly recommend!
Stayed 2 nights in Apr 2024

6/10 Okay

DEBKUMAR

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed here for 3 night’s with a 8yo and a 5 yo. PROS: Best Vallet service; the attendant’s were all excellent and doing their best job and providing a great service. Overall clean property and well maintained. Check in and Check out were smooth. CONS: no room service exist here which was odd. First day I got the “at room breakfast” card which I updated and placed at the door. Next morning we had to start early for a day tour and I had to call and remind them 3 times before I got the breakfast and that also some items were missing. After that never received that Breakfast at room card again. May be that’s only for first day!! Room cleaning; not sure what’s their schedule for room cleaning. Came back after the day tour around 5-5:30 pm. Still room was not cleaned. Had to call them and request for room cleaning. After that for the remaining 2 days, didn’t specifically request and didn’t get room cleaning. This was odd. We had 2 small kids so we had lot of trash like bottles, chip packets etc and that got piling in the room. Odd that suck a big property and they don’t do room cleaning service everyday. Location is great! Lot of restaurant and food options nearby apart from the terrace restaurant.
Stayed 3 nights in Mar 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with our family of 4. 2 kids, 6 and 8. Wanted to stay near Hermann Park and wanted to be walkable to a lot of eating since we didn’t have a car. Worked perfect. Loved the hotel restaurant but also enjoyed the many faster. It’s next to the light rail which is great too. For a city known to be a car city this spot worked recalled well for us (we did Uber a lot too). Would definitely stay again. The staff were super amazing. The rooms were clean and comfy.
Stayed 3 nights in Mar 2024
Response from TAdame on 26 Mar 2024
Dear Amy,Thank you for sharing your experience at the Westin Medical Center. We loved your kind words. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Mazen

Stayed 7 nights in Mar 2024

10/10 Excellent

Kensey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from TAdame on 26 Mar 2024
Dear Kensey,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Crystal

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to Houston for the stock show and chose this hotel specifically for location and easy access to the Metrorail. Starting with the valet to the dining staff and everyone in between, they were the nicest and most helpful staff you could ask for.
Stayed 2 nights in Mar 2024
Response from TAdame on 26 Mar 2024
Dear Crystal,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Amber

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i really enjoyed staying here. it was clean, quiet, and close to the hospital. the food at terrace 45 was amazing. everyone was super friendly. i enjoyed it so much, i booked another 3 rooms for a family members upcoming surgery.
Stayed 1 night in Mar 2024
Response from TAdame on 15 Mar 2024
Dear Amber,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Mariana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lived our stay. Close to hospital and hotel van was wonderful for our commute to and from hospital.
Stayed 2 nights in Mar 2024
Response from TAdame on 15 Mar 2024
Dear Mariana,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

2/10 Terrible

Brenton

Stayed 1 night in Feb 2024
Response from TAdame on 27 Feb 2024
Dear Brenton,Thank you for sharing your experience at the Westin Medical Center. I am sorry we did not meet all your expectations. I will have our leadership to work on these comments. We appreciate the opportunity and hope to see you next time travel brings you this way.

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk worker was rude.
Stayed 1 night in Feb 2024
Response from TAdame on 27 Feb 2024
Thank you for sharing your experience at the Westin Medical Center. I am sorry we did not meet all your expectations. I will have our leadership to work on these comments. We appreciate the opportunity and hope to see you next time travel brings you this way.

6/10 Okay

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Waiters in the bar / reaturant area are rude. I probably wouldn’t stay again for that reason.
Stayed 1 night in Feb 2024
Response from TAdame on 27 Feb 2024
Dear mark,Thank you for sharing your experience at the Westin Medical Center. I am sorry we did not meet all your expectations. I will have our leadership to work on these comments. We appreciate the opportunity and hope to see you next time travel brings you this way.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from TAdame on 28 Feb 2024
Dear Jeffrey,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from TAdame on 28 Feb 2024
Dear Christopher,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from TAdame on 28 Feb 2024
Dear Allison,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from TAdame on 28 Feb 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from TAdame on 28 Feb 2024
Dear Kristin,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Nazir Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from TAdame on 28 Feb 2024
Dear Nazir,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

8/10 Good

Joan

Stayed 5 nights in Feb 2024
Response from TAdame on 26 Mar 2024
Dear Joan,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

8/10 Good

margaret

Business traveller
Stayed 1 night in Feb 2024
Response from TAdame on 27 Feb 2024
Dear Margaret,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from TAdame on 27 Feb 2024
Dear Cynthia,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Dezur

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and beautiful
Stayed 1 night in Jan 2024
Response from TAdame on 27 Feb 2024
Dear Dezur,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

6/10 Okay

Wilmar

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel rooms to expensive for what they charge
Stayed 1 night in Jan 2024
Response from TAdame on 27 Feb 2024
Dear Wilmar,Thank you for sharing your experience at the Westin Medical Center. I am sorry we did not meet all your expectations. I will have our leadership to work on these comments. We appreciate the opportunity and hope to see you next time travel brings you this way.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from TAdame on 27 Feb 2024
Dear Erica,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Hotel was very clean. Our stay was great! Staff was super! Overall we cannt wait to stay here again!
Stayed 2 nights in Jan 2024
Response from TAdame on 27 Feb 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Not up to Westin standards
I typically love Westin hotels but a number of things were just "off" about this location. The staff were kind of cold, the beds weren't very comfortable, lots of street noise (even on the 9th floor), and general odd design. The bathroom door was a big glass slider that wouldn't stay closed and the toilet seat slipped around every time.
Stayed 1 night in Jan 2024
Response from TAdame on 27 Feb 2024
Dear kelly,Thank you for sharing your experience at the Westin Medical Center. I am sorry we did not meet all your expectations. I will have our leadership to work on these comments. We appreciate the opportunity and hope to see you next time travel brings you this way.

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TAdame on 27 Feb 2024
Dear John,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

THOMAS

Stayed 2 nights in Jan 2024
Response from TAdame on 27 Feb 2024
Dear Thomas,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Zane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TAdame on 27 Feb 2024
Dear Zane,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Briana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved my stay
Stayed 1 night in Jan 2024
Response from TAdame on 27 Feb 2024
Dear Briana,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

4/10 Poor

Sunil

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from TAdame on 27 Feb 2024
Dear Sunil,Thank you for sharing your experience at the Westin Medical Center. I am sorry we did not meet all your expectations. I will have our leadership to work on these comments. We appreciate the opportunity and hope to see you next time travel brings you this way.

8/10 Good

Maria Yezmin Yvonne

Stayed 13 nights in Jan 2024
Response from TAdame on 19 Jan 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Sheila from front desk, Mariana from the restaurant are both rockstars
Stayed 1 night in Jan 2024
Response from TAdame on 19 Jan 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Ashley

Stayed 1 night in Jan 2024
Response from TAdame on 27 Feb 2024
Dear Ashley,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from TAdame on 19 Jan 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed for a long weekend with my family. Location is unbeatable and close to the museum district. The valet service is totally worth it, and the folks (plus the system they use) were nice and responsive. Stayed in a King Suite but the room was just average. The tub stopper was broken and would not hold water. I had to ask them to come fix it twice, and it still didn't function properly by the end of our stay. The door to the bathroom which had a semi-translucent pane also let in a lot of light, making it difficult for light sensitive sleepers. One of our stools was also broken and my wife almost fell off, hurting herself. Overall - for the amount paid, the hotel left a little to be desired. Service and folks we interacted with though were really nice. The gym was great and the pool was solid.
Stayed 3 nights in Jan 2024
Response from TAdame on 27 Feb 2024
Thank you for sharing your experience at the Westin Medical Center. I am sorry we did not meet all your expectations. I will have our leadership to work on these comments. We appreciate the opportunity and hope to see you next time travel brings you this way.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from TAdame on 19 Jan 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed, large shower, very clean
Stayed 1 night in Jan 2024
Response from TAdame on 19 Jan 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winner
Sooo comfy! Great place to stay if you need to be in the medical district. Room was super quiet and bed very comfortable. Added the extra valet and saved $ thanks to Hotel.com
Stayed 1 night in Jan 2024
Response from TAdame on 19 Jan 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.