Outdoor pool

Reviews of The Reside

3 out of 5
The Reside
7755 South Main Street, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 107 out of 182 reviews" "
Rating 8 - Good. 45 out of 182 reviews" "
Rating 6 - Okay. 12 out of 182 reviews" "
Rating 4 - Poor. 8 out of 182 reviews" "
Rating 2 - Terrible. 10 out of 182 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Cameron

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great property Great Staff !!!!
Stayed 5 nights in May 2024
Response from Erika Pierce on 29 May 2024
Cameron, thank you for the awesome review! We’re glad we made your experience with us a great one and will be happy to help you again in the future if you find yourself back in Houston.

8/10 Good

richard

Liked: Cleanliness, property conditions & facilities
The bed wasn’t comfortable
Stayed 2 nights in Apr 2024
Response from Erika Pierce on 2 May 2024
It looks like you enjoyed your stay. My apologies the bed wasn't comfortable for you. We are replacing some of the beds. I will look at the bed in the unit you rented to see if it is one that needs to be replaced as well. Thank you for bringing it to our attention.

10/10 Excellent

Juanita

Stayed 5 nights in Feb 2024
Response from Erika Pierce on 30 Mar 2024
Thank you for taking time to share your experience with us and for others to see as well. I am glad you had a great stay.

8/10 Good

Kayla

Stayed 4 nights in Feb 2024
Response from Erika Pierce on 30 Mar 2024
I hope you had a pleasant stay. We appreciate your feedback as it helps is to improve if or where needed.

10/10 Excellent

CJ

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great time staying here. Apartment was clean just what we needed for our week stay. Will definitely stay here again.
Stayed 5 nights in Feb 2024
Response from Erika Pierce on 26 Feb 2024
We appreciate your business and you taking time to share your great experience with others. We are excited to welcome you back to our cozy little community.

10/10 Excellent

Jerry

Travelled with group
Liked: Cleanliness, room comfort
Hidden Gem
Really clean and super nice place to stay. A lot of restaurants and store are with in walking distance. We will definitely stay there again. Erika was awesome and is super helpful if you need anything.
Stayed 4 nights in Feb 2024
Response from Erika Pierce on 26 Feb 2024
Thank you for your awesome review. We really appreciate it. I think we are the best hidden gem in this area. I'm so glad you agree. We can't wait to host you again for any future visits.

6/10 Okay

Ottie

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Erika Pierce on 27 Jan 2024
Thank you for taking time to share your experience. My apologies as it appears that it wasn't perfect. Our large & spacious furnished apartments are a great fit for many and a convenient way to lodge larger groups and families when visiting the medical center, NRG, George R Brown and the many other amazing placing Houston has to offer. Later this year we will be building a large luxury hotel at this location. Be on the lookout for our new facility coming soon.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Great location and value
Great location and value as we attended the college football national championship game at NRG stadium. Unit could use some updating as the sink and shower in one of the bathrooms weren't in the best condition. Otherwise, the unit was very clean and mostly updated nicely. It was very nice having two bathrooms, full kitchen, and full living area in addition to the two bedrooms for a comparable price to a standard hotel room. The safety of a gated property and ample parking was also a huge bonus. We will definitely stay here again on our next visit to Houston.
Stayed 2 nights in Jan 2024
Response from Erika Pierce on 11 Jan 2024
Thank you so much for taking time to share your experience. I'm glad you enjoyed your stay & that this was a great location and option for you and your party.

10/10 Excellent

Darius

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023
Response from Erika Pierce on 10 Dec 2023
We strive to provide a great guest experience and are so happy you enjoyed your stay.

8/10 Good

John

Travelled with family
Liked: Amenities
For the 3 bedrooms, it was priced well. Needs some painting and furniture updates. Convient to have dishwasher, washer/dryer and supplies. Safe. Excellent communications with Erica.
Stayed 4 nights in Nov 2023
Response from Erika Pierce on 29 Nov 2023
Thank you for taking time to share your experience. We strive for positive guest experiences by offering spacious floorplans, inside of a gated community with most of the comforts of home. It is an excellent option especially that has more room than most hotels are able to offer.

10/10 Excellent

Thuy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location, spacious apt
Stayed 2 nights in Nov 2023
Response from Erika Pierce on 29 Nov 2023
We strive for excellent customer service and guest satisfaction. We are pleased that we were able to offer you accommodations that met your needs and expectations. Thank you for choosing The Reside Fully Furnished Condos.

8/10 Good

Tabitha

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Erika Pierce on 20 Nov 2023
Thank you for choosing us again for this return trip to Houston. Our large 3-bedroom units are great as they can accommodate larger groups. We hope to be of service to you for any additional future visits as well.

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, room comfort
Would definitely stay again anytime!
Amazing service, great apartment. Felt just like home and is in a fantastic location.
Stayed 3 nights in Oct 2023
Response from Erika Pierce on 6 Nov 2023
Thank you for choosing The Reside & taking time to share your experience. We are so pleased you enjoyed your stay and were comfortable with the accommodations. This is a great little hidden gem so convenient to so many places.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Rest from a busy day
The was very relaxing, comfortable, and quiet.
Stayed 2 nights in Oct 2023
Response from Erika Pierce on 23 Oct 2023
We are so happy you were able to relax & enjoy your stay.

10/10 Excellent

Melissa

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Close to NRG for the football game and close to Texas Orthopedic Hospital where my husband was having surgery. Will definitely stay again.
Stayed 2 nights in Oct 2023
Response from Erika Pierce on 18 Oct 2023
We are so happy you enjoyed your stay at our community & that the location worked out well for you. We look forward to hosting you on future visits.

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, room comfort
5 stars
It was a great experience, and everything was clean and easily accessible. I will be booking again.
Stayed 2 nights in Sep 2023
Response from Erika Pierce on 28 Sept 2023
We love to hear you enjoyed your stay. We look forward to seeing you on your next trip to Houston.

2/10 Terrible

Ariel

Stayed 3 nights in Sep 2023
Response from Erika Pierce on 18 Oct 2023
Our team strives for positive guest experiences. My apologies if your stay was less than perfect. Please feel free to reach out to me to let us know how and where we can improve for future guests. Thank you

10/10 Excellent

Keva

Travelled with family, Travelled with group
Stayed 3 nights in Sep 2023
Response from Erika Pierce on 26 Sept 2023
I'm so happy you enjoyed your stay. We are extremely grateful that you shared your experience with others. Feedback helps us to learn and grow when needed. It also tells others a little bit about our great community of condos. Thank you again.

10/10 Excellent

Karina

Business traveller, Travelled with family
Very nice!
It was a great secure place perfect for us with our pets & family! Very clean & spacious!
Stayed 2 nights in Sep 2023
Response from Erika Pierce on 10 Sept 2023
We love hearing you, your family and pets all enjoyed your stay. Thank you for taking time to share your experience.

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2023
Response from Erika Pierce on 4 Sept 2023
Thank you for taking the time to share your experience. It helps us and others know how we're doing. We are so glad you enjoyed your stay.

10/10 Excellent

Willie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Erika Pierce on 29 Aug 2023
We really appreciate your business and value your feedback. If there is ever anything else we can do for you, please let us know!

10/10 Excellent

David

Liked: Cleanliness, room comfort
Awesome place to stay
The room we stayed in was the 2 bedroom 2 bath with kitchen and living room and a washer and dryer in room .it was so big and lots of rooms and roomy. Beds are very comfortably. I will definitely stay here again and also Krogers grocery just a block away and lots of eating places also
Stayed 5 nights in Aug 2023
Response from Erika Pierce on 29 Aug 2023
Thanks David. We’re thrilled that you were satisfied with our cozy little condo community. Your feedback is greatly appreciated, and we hope to be of help again soon if you find yourself in the Houston medical center area!

8/10 Good

ReAsa

Liked: Room comfort
Stayed 2 nights in Aug 2023
Response from Erika Pierce on 10 Aug 2023
We appreciate you taking time to let us know how we're doing. We're so glad you chose to stay with us over the many options Houston has to offer. Thank you

8/10 Good

Dennis

Stayed 3 nights in Jul 2023
Response from Erika Pierce on 27 Jul 2023
Thank you for taking time to let us know how we are doing.

8/10 Good

Tanya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was on point. Communication was quick and thorough. The unit did have some areas that needed maintenance, but nothing that prevented my family from enjoying our stay. Rooms were spacious, clean, and definitely accommodating for a family of 6!
Stayed 4 nights in Jun 2023
Response from Erika Pierce on 5 Jul 2023
Thank you for sharing your experience for us and others to see how we are doing. We love hearing that you enjoyed your stay. I hope your trip was memorable & special!

10/10 Excellent

deborah

Stayed 2 nights in Jun 2023
Response from Erika Pierce on 2 Jul 2023
We're glad you enjoyed your stay. Thank you for taking time to let us and others know how we're doing.

6/10 Okay

Shelly

Travelled with family
Disliked: Cleanliness, room comfort
Not good
Very out dated. Floors were dirty. Carped stained and dirty. Beds were uncomfortable. This apt. was full of mosquitoes. We were suppose to stay for 3 days but left a day early. The only good thing about this place, it was close to the Shriners hospital.
Stayed 3 nights in Jun 2023
Response from Erika Pierce on 1 Jul 2023
My apologies Ms. Prichard that your stay was less than perfect. Our community is slated for demolition in October, so we do not have plans for any renovations. There will be a brand-new Hilton Homewood Suites built at this location. There are some stains, bumps and bruises. Rest assured our housekeeping team does an amazing job and thoroughly cleans everything. Unfortunately, stains cannot be helped at this point & updates and replacements are not in the plans with the new construction that is schedule. If anyone is ever unhappy with their unit, we will gladly relocate them to another unit.

10/10 Excellent

deborah

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jun 2023
Response from Erika Pierce on 30 Jun 2023
Thank you for taking time to share your experience. We are so happy you enjoyed your stay!

10/10 Excellent

Belinda, houston

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
As described. Appreciate the accommodation and convenience to the Med Ctr
Stayed 1 night in Jun 2023
Response from Erika Pierce on 23 Jun 2023
Thank you for taking time to rate your experience. Positive feedback is great as it also shows us what we are doing right. However, we welcome all feedback as it helps us fine tune our process if needed. We hope to see you next time you are in Houston.

6/10 Okay

louis

Stayed 1 night in Jun 2023
Response from Erika Pierce on 9 Jun 2023
We hope you enjoyed your stay. Our apologies your stay was less than perfect. We strive for perfection for your guests. Please let us know how we can improve our process to make future stays more pleasurable. Thank you for taking the time to let us know how we are doing.

10/10 Excellent

Rob

Liked: Cleanliness, amenities, property conditions & facilities
Staying at this establishment was an absolute breeze! Checking in and out couldn't have been easier. The level of convenience offered far surpasses that of a typical hotel, as my family and I had the delightful opportunity to stay together in a splendid condominium. Moreover, we were pleasantly surprised by the abundance of local amenities available, with a conveniently located grocery store within walking distance.
Stayed 3 nights in Jun 2023
Response from Erika Pierce on 5 Jun 2023
We are so pleased you enjoyed your stay and that the accommodations met your expectations. Thank you for taking time to share your experience with others.

10/10 Excellent

tiffany, New Rods

Stayed 2 nights in Jun 2023
Response from Erika Pierce on 28 Jun 2023
Thank you for taking time to let us know how we are doing. We are pleased you enjoyed your stay.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, room comfort
Wonderful Stay
The apartment was clean and stock with all the necessary items. Literally a home away from home. The leasing manager was amazing. The complex was quiet and beautiful. Highly recommend
Stayed 4 nights in May 2023
Response from Erika Pierce on 28 May 2023
Thank you for taking the time to share your experience. We are so pleased you enjoyed your stay.

4/10 Poor

Danielle

Disliked: Cleanliness
The area was nice and it was convienent for our purposes.but there were multiple dead cockroaches in our room and spiders all around the windows and doors. The fitted sheet hadnt been washed because there waa a small bug shell in between that and the mattress cover. There were food pieces all over the living room carpet we kept stepping on thay hurt and popcorn under the couch. The bed was missing slats which affected the shape of the frame and it felt like it would not stay together. The fan in the besroom shakes when its on and ibwas acared it would fall on us while we were alweping but it took foreeeeever for the ac to cool down the room so we had to have the fan on( it was 80 for most of the first day). Overall i might stay here again but it needs to be actually cleaned before i stay, i dont like not knowing what im getting in a room.
Stayed 3 nights in May 2023
Response from Erika Pierce on 16 May 2023
Danielle I am so sorry that you encountered such issues in your unit. The cleanliness of our units and our community is extremely important to us. I will speak with the new housekeeper to ensure they are more diligent when cleaning a unit and have maintenance look at the fan and the bed concerns. We recently treated the exterior for the spiders and tree roaches. Springtime makes them more active. We will be more mindful with our quality control to ensure better guest satisfaction moving forward.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property and management. It was located in a great area. The owners provided great support and directions. Could not have asked for a better place. Thank you!
Stayed 3 nights in May 2023
Response from Erika Pierce on 9 May 2023
We are so happy you enjoyed your stay at our cozy, little hidden gem. Thank you for taking time to share your experience so other know about us 1st hand from one of our valued guests.

10/10 Excellent

satoshi

Stayed 6 nights in Apr 2023
Response from Erika Pierce on 7 May 2023
Thank you for your review. We are so happy you enjoyed your stay.

10/10 Excellent

Viviana A

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Felt like home away from home.
Stayed 3 nights in Apr 2023
Response from Erika Pierce on 24 Apr 2023
So glad you enjoyed your stay. Thank you for taking the time to tell us how we're doing.

10/10 Excellent

Jason

Stayed 3 nights in Apr 2023
Response from Erika Pierce on 24 Apr 2023
We are happy you enjoyed your stay.

10/10 Excellent

William

Stayed 15 nights in Apr 2023
Response from Erika Pierce on 24 Apr 2023
We are so pleased you enjoyed your stay. Thank you for taking the time to share your experience with others.

10/10 Excellent

Shadelle

Stayed 3 nights in Apr 2023
Response from Erika Pierce on 18 Apr 2023
We are so glad you enjoyed your stay. We are also very appreciative that you took the time to share your review so others will know about us. We hope to see you if you have another next trip to Houston.

4/10 Poor

Diane

Travelled with group
Disliked: Cleanliness, room comfort
Needs updating
Convenient location to NRG Stadium in the Astrodome. However, his property is very outdated and needs to be updated.
Stayed 4 nights in Mar 2023
Response from Erika Pierce on 8 Apr 2023
We are located in a very convenient and awesome location. Updates would be nice. However, there is an even better plan in place. This community will be bulldozed in the fall of 2023. Be on the lookout for a new Hilton Homewood Suites coming soon. Construction should start later this year. Thank you for taking the time to share your experience.

10/10 Excellent

randol

Travelled with family
Liked: Property conditions & facilities
Really enjoyed our stay here. Unit was not fancy but it was quiet and clean and central to NRG Stadium as well as other places to eat.
Stayed 4 nights in Mar 2023
Response from Erika Pierce on 5 Apr 2023
We’re thrilled that you were satisfied with our little hidden gem and & that the location was good for you. If you are back in the Houston area, please look us up. We would love to help with future accommodations if needed.

8/10 Good

James

Liked: Room comfort
Good Location for Stadium.
The location was very convenient for us as we attending the Final 4 Basketball games at NRG Stadium. An easy walk. The unit was comfortable, but there were a few things that could have been cleaned better with some noticeable things like hair in the bathroom and crumbs under couch. Erika from the rental office was very good about replying to our questions.
Stayed 4 nights in Mar 2023
Response from Erika Pierce on 5 Apr 2023
Our little condo community is in an amazing location. We want our guests to always be comfortable here. My apologies on the items that did not meet our standards or your expectations. We recently hired a new housekeeper. My apologies items were not taken care of correctly prior to your arrival. This is a great opportunity for me to work with the new housekeeper to be more diligent when cleaning our units. Thank you so much for bringing this to my attention so we can correct it promptly. Thank you again for taking the time to tell us about your experience.

4/10 Poor

Dave

Stayed 4 nights in Mar 2023
Response from Erika Pierce on 5 Apr 2023
Hi Dave. I'm sorry we did not meet or exceed your expectations. Please feel free to call or email to let us know how we could have provided you with a better customer/guest experience. We would love to know how we can make it better for others coming to stay with us. Thank you for taking time to make us aware there is room for improvement.

10/10 Excellent

Melissa

Stayed 6 nights in Mar 2023
Response from Erika Pierce on 21 Mar 2023
We are so happy that you enjoyed your experience with us! We appreciate you taking the time to tell others in the form of this great review.

10/10 Excellent

James

Stayed 4 nights in Feb 2023
Response from Erika on 10 Mar 2023
We appreciate your business and value your feedback. If you are in Houston again, we hope you come stay with us.

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Easy to check in, park, and check out. Big room and like patios!
Stayed 3 nights in Feb 2023
Response from Erika Pierce on 4 Mar 2023
Thank you so much for taking the time to share your insight having been a valued guest at our facility. The patios are a great feature. It is nice to be able to have the opportunity to sit outside and enjoy this beautiful Texas weather. This little community is such a treasure and so convenient to many businesses, events and medical facilities.

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, amenities
Not luxurious, but a good value near the Medical Complex. The manager was very helpful and friendly. Would stay there again.
Response from Erika on 9 Jan 2023
We think of The Reside is a cozy hidden gem in the Houston med center area. It is convenient to so many medical facilities and popular tourist hot spots. Reviews are great to let others know what we are about. Thank you for taking the time to let us and others know how we did.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, property conditions & facilities
New stay of all the vacations over last year.
Stayed 3 nights in Sep 2022
Response from Erika Pierce on 15 Sept 2022
The team is happy you enjoyed your stay. We appreciate you for taking the time to share your experience with others. This possibly helps them to make the best-informed lodging decision to meet their travel need.

10/10 Excellent

Raychelle

Travelled with family
Liked: Cleanliness, room comfort
Great Stay in Houston
This location was perfect for my family for the week. They had everything we needed. I felt very safe and secure in our cozy apartment. They even provided towels, dishes, blankets and a washer/dryer inside the unit. This will be my #1 place in Houston for sure while visiting my son in college.
Stayed 5 nights in Aug 2022