2/10 Terrible
Jennifer
Travelled with family
23 May 2024
Disliked: Cleanliness, property conditions & facilities
I made this reservation due to my power being out from deadly storms which left almost 900,000 people without power in Houston. We were without power for a couple days and didn’t know when it would be our turn for power to be restored. I have two kids and with temperature outside reaching 92 I quickly booked the reservation for 2 days (Saturday – Monday morning) to escape the heat. About 4 hours after checking in (about 8pm) I received a notification stating our power had been restored. I spoke with the front desk and asked about getting a refund for Sunday since our power was on again. She stated she would ask her manager Chirag Bhakta in the morning. I checked out Sunday before 11am with the same front desk lady and she said Mr. Bhakta wasn’t there yet and to call later and handed me his business card. After returning home I called and was told they would not give me a refund because I had prepaid. I explained the situation and that I had given plenty of time for them to book the room out to another customer. She said yes, they did book it already to someone but they still had to stick to their no refund policy. You would think during times like this they would have a heart and give a refund especially since I gave plenty of notice. We lost all of our refrigerated food due to the power being out for so long. This refund would have helped me replace some food for my family. Thanks Chirag Bhakta and Super 8.
Jennifer
Stayed 2 nights in May 2024