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Reviews of Studio 6 Baytown, TX - Garth Road

2 out of 5
Studio 6 Baytown, TX - Garth Road
4911 East Freeway, Baytown, TX

Reviews

6.2
Rating 10 - Excellent. 39 out of 149 reviews" "
Rating 8 - Good. 28 out of 149 reviews" "
Rating 6 - Okay. 25 out of 149 reviews" "
Rating 4 - Poor. 15 out of 149 reviews" "
Rating 2 - Terrible. 42 out of 149 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Mary

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

8/10 Good

Myrna

Stayed 1 night in May 2024

2/10 Terrible

Edwin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Been at this location before and I have like it, but this time the front desk attendant was a little rude and didn't want to book me in 10 minutes before check in as soon I stepped out she attended some body else and booked this person in, I had reserved a room and couldn't get it because it was on a 2nd floor and I am disabled
Stayed 3 nights in May 2024
Response from Brand Experience Team on 28 May 2024
Hi Edwin,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Lilith #Team6

2/10 Terrible

Joshua

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner is very disrespectful and call cops on someone everyday for nothing
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on 14 May 2024
Hi Joshua, Thank you for providing your feedback. Your experience is definitely not our standard of service. We appreciate you bringing this to our attention. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Carlos

Stayed 1 night in Apr 2024

2/10 Terrible

Jyneane

Disliked: Staff & service
I would rather not say because I don't have anything nice to say.
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Jyneane,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Clara

Stayed 17 nights in Feb 2024
Response from Nancy Y. on 5 Apr 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Alphonso

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2024
Response from Brand Experience Team on 29 Mar 2024
Hi Alphonso, Thanks for your review, we really appreciate the support.Natalie #Team6

2/10 Terrible

Mary Ann

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They blamed an issue on a computer glitch. The manager said, " our computer system took all the rooms that were suppose to not be purchased into our available rooms list." Rooms were used that were assigned for deep cleaning. The room we were originally put in had feces on the walls of the bathroom and door. There was a lizard in the bathroom also. They reassigned us a room and it was better but very musty smelling. Needed to be aired out. I had to put a deposit on the room, $50.00...i was told by the night clerk to go to the front desk for a refund of my deposit upon checkout. The daytime clerk refunded me in cash and was suppose.to put it back on my card. She called me when i was already over 20 miles away and asked me if i could go back to fix their mistake. I would have had to drive back and then continue my trip adding at least 40 miles onto my route. Ridiculous! Gross, unorganized , and no compensation for the inconveniences of dealing with the filth, moving rooms or anything.
Stayed 1 night in Feb 2024
Response from Nancy Y. on 6 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

beverly

Liked: Cleanliness, staff & service, property conditions & facilities
Management goes above and beyond to help their customers.
Stayed 4 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's hard to open my door in the pillows not too comfortable but other than that it's a nice quiet place the staff is cool they keep up on the cleaning the good people
Stayed 11 nights in Jan 2024
Response from Nancy Y. on 13 Feb 2024
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

2/10 Terrible

Alisa

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 6 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service
Average
Its a normal room for the cheap price. Big fridge in and out everyday but the walls are a little thin. We can hwre our nabors arguing but everything else is average.
Stayed 9 nights in Jan 2024
Response from Nancy Y. on 23 Jan 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Verified traveller

Unsertify
Call several times to clean room never went front office said that they claen every 7 days
Stayed 7 nights in Jan 2024
Response from Nancy Y. on 16 Jan 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Edwin

Liked: Cleanliness, staff & service
Staff was willing to work with me on my concern for the room I was installed at, got changed room 3 times do to problems with TV's in the building , but they were nice and respectful with me and resolved the problem
Stayed 10 nights in Dec 2023
Response from Nancy Y. on 16 Jan 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

4/10 Poor

Matthew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came back to the room after work, around 6pm. Our beds were stripped and towels were gone, someone started cleaning the unit then just stopped and left? We had to go to front desk and get our sheets and towels to make our own beds
Stayed 7 nights in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Matthew,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Verified traveller

Hotels.com sold me a room that did not exists
Hotels.com sold me a room that did not exists at this hotel. The hotel did the best they could to accomodate us but we ended up having to take a double bed instead of the King that was sold to me. And the internet was out so the TV did not work.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Traveler,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Tavaris

Disliked: Staff & service, property conditions & facilities
The hotel was dirty, the bed was dirty. Not to mention they are trying to scam us out of our deposit
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Tavaris,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

MICHELLE

Liked: Cleanliness, room comfort
Water temperature problems
Hot water doesn't work very well.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on 31 Oct 2023
Hi Michelle,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

6/10 Okay

hector

Business traveller
Disliked: Property conditions & facilities
Buildind & rooms juat to old,towels seam to have been there for ever to rough
Stayed 5 nights in Oct 2023
Response from Brand Experience Team on 26 Oct 2023
Hi Traveler,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

4/10 Poor

Oscar

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms had bugs
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 2 Oct 2023
Hi Oscar,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Alexander, Baytown

Liked: Cleanliness, amenities
Clean & friendly staff
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Alexander,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

6/10 Okay

Julia

Travelled with family
Liked: Cleanliness, staff & service
Clean room
Hotel is older and could use some updates, but the room was clean.
Stayed 3 nights in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Julia,Thank you, we really do love getting positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient check in. Room was clean and comfortable.
Stayed 6 nights in Sep 2023
Response from Brand Experience Team on 18 Sept 2023
Hi Denise,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Zenida

Stayed 14 nights in Aug 2023

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Value for the Area most other hotels are $100 and up. $50 to be a stones throw away from those expensive hotels, and still get the same walkable dining options is awesome.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 1 Aug 2023
Hi Danny,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

ROBERT

Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
I had roaches in my room…they called the exterminator immediately but they shouldn’t have been there from the beginning. The staff members are VERY nosey. They all make it a point too look in your room as they walk buy especially the tall Mexican lady with black hair. She’s very unprofessional and needs too find a different career. No fridge, no microwave.
Stayed 7 nights in Jul 2023
Response from Brand Experience Team on 18 Jul 2023
Hi Robert,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Ana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t stay there it was nasty the rooms smelled like it had gotten wet. The pool color green and smelled like urine!!
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 11 Jul 2023
Hi Ana, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Maz K. #Team6

6/10 Okay

LECIA

Disliked: Cleanliness, staff & service, property conditions & facilities
Roaches everywhere
Stayed 2 nights in Jun 2023
Response from Nancy Y. on 5 Jul 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

frank

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was ok TV did not work for me.
Stayed 7 nights in May 2023
Response from Brand Experience Team on 6 Jun 2023
Hi Frank,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

8/10 Good

Jesse

Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Brand Experience Team on 9 Jan 2023
Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Poor

Douglas

Disliked: Staff & service, property conditions & facilities
Having booked and having a reservation and then arriving and being told that there is no room available was the first issue. The attitude of staff was unprofessional and non-caring. Room was clean but had only one TV channel and coffee had no sugar, milk and cups. Externally there was lots of outside noise. Not a pleasant experieince.
Stayed 1 night in Oct 2022
Response from Brand Experience Team on 8 Nov 2022
Hi Douglas,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Taylor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad motel stay
The room didn’t have a remote for the tv that would work and wasn’t given another one and I could not shower because the room was missing the water spout so the water came out of a hole in the wall and because that was missing there wasn’t a way to turn the shower on so I asked for anther room and the front desk clerk said she couldn’t do that but she’ll have someone look at it. Also when I checked in I had to leave to get cash because the could take card payments and they couldn’t give a receipt either because there wasn’t a printer. Had to leave a $50 deposit also so when I checked out at 8 in the morning I went to get my deposit back and I was told I had to wait until 11 so housekeeping could inspect the room first which was an inconvenience since I was leaving back home which was a 5 hour drive. I couldn’t even have them just return it to my card since they were not accepting card payments and didn’t have a receipt to prove I paid a deposit if I had left. Total stay was terrible and will never stay there again.
Stayed 2 nights in Sep 2022
Response from Nancy Y. on 5 Oct 2022
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 Okay

Jacob

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Nancy Y. on 5 Oct 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Isabelle

Travelled with family
Liked: Cleanliness, staff & service
We had nothing but trouble getting into our room, every time we left our room and came back , my key never worked, i was having to go to the office from the day we checked in,you have a nice sweet maintance man, he did everything possible to get the door fixed but to no avail. Unless they fix everything ,i will not be staying in that hotel again,,, we were there for my aunts funeral and we were under a lot if stress and then all this
Stayed 3 nights in Jul 2022
Response from Brand Experience Team on 9 Jan 2023
Hi Isabelle,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

6/10 Okay

Tammy

Disliked: Property conditions & facilities
Unsatisfied
The TV did not work and the pillow was mildewed
Stayed 1 night in Jul 2022
Response from Brand Experience Team on 13 Jul 2022
Hi Tammy, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Tyshiana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Brand Experience Team on 13 Jul 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Kaur J. #team6

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Brand Experience Team on 13 Jul 2022
Hi Joshua, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6

6/10 Okay

matthew

Travelled with group
Liked: Staff & service
They require a$50 deposit.
Stayed 1 night in Jun 2022
Response from Brand Experience Team on 13 Jul 2022
We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Derryl

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Brand Experience Team on 13 Jul 2022
Hi Derryl, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6

4/10 Poor

Richard

Stayed 7 nights in Jun 2022
Response from Brand Experience Team on 13 Jul 2022
Hi Richard, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Kaur J. #team6

10/10 Excellent

Kaylee

Liked: Staff & service
The ladies in the lobby are nice. Property itself could use some work
Stayed 4 nights in May 2022
Response from Brand Experience Team on 13 Jul 2022
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Kaur J. #team6

2/10 Terrible

LaTyra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Roach motel
This hotel has a serious roach infestation. Do not stay here. You have been warned.
Stayed 7 nights in May 2022
Response from Brand Experience Team on 13 Jul 2022
Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon. Kaur J. #Team6

10/10 Excellent

Brian

Stayed 4 nights in May 2022

2/10 Terrible

ANGELA

Travelled with partner
Disliked: Staff & service
staff
Stayed 1 night in May 2022
Response from Brand Experience Team on 13 Jul 2022
Hi Angela, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Kaur J. #team6

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Do not stay here!
Paint chips, bugs, smelled of marijuana, couldn’t put food in refrigerator because the door opened the wrong way, had to step through big puddles of muddy water to get to the room and blood on the pillow. If it wasn’t already way past midnight when I got into town or if it was a safer neighborhood, I would have slept in my car!
Stayed 1 night in May 2022
Response from Brand Experience Team on 13 Jul 2022
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J. #Team6

4/10 Poor

Jimmy

Disliked: Staff & service, amenities
They got really to rude and then it they asked me to leave after Ive done stayed one night and then I had to get a different be room and pay 30 dollars more and A 50 dollar deposit. And I had done nothing wrong. I will never stay here again the resptionist has no costumer relations at all. It's a sad excuse as a business
Stayed 1 night in May 2022
Response from Nancy Y. on 7 Jun 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y. #Team6

2/10 Terrible

kelvin

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are nasty & bed sheets have holes.
Stayed 1 night in May 2022
Response from Nancy Y. on 7 Jun 2022
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y. #Team6