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Reviews of SpringHill Suites by Marriott Houston Northwest

3 out of 5
SpringHill Suites by Marriott Houston Northwest
20303 Chasewood Park Drive, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 399 out of 604 reviews" "
Rating 8 - Good. 125 out of 604 reviews" "
Rating 6 - Okay. 36 out of 604 reviews" "
Rating 4 - Poor. 19 out of 604 reviews" "
Rating 2 - Terrible. 25 out of 604 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Crystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofa bed was very dirty, some towels were dirty

10/10 Excellent

J

Stayed 1 night in Mar 2024

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff despite a late night check in
Stayed 1 night in Mar 2024

6/10 Okay

Shelley, Grapevine

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Nouraldeen

Stayed 1 night in Feb 2024

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly staff. Very quiet. So pleased.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend get away
this weekend get away was amazing for spending some RR with my wife
Stayed 1 night in Jan 2024

8/10 Good

Derrell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Devaliera

Stayed 1 night in Dec 2023

10/10 Excellent

Garth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying at this property. Great room and service.
Stayed 1 night in Dec 2023

10/10 Excellent

Angel

Stayed 1 night in Dec 2023

6/10 Okay

Rubi

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
They charged extra $20 for nothing, we dont even get breakfast we check in by 3-4am more less and check out by 12pm
Stayed 1 night in Dec 2023

10/10 Excellent

Jacob

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great quick service
Stayed 1 night in Dec 2023

8/10 Good

Derrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Environment is welcoming, calm clean and quiet. Only the breakfast was a little disappointing with hot served dishes
Stayed 1 night in Dec 2023

8/10 Good

Caroline

Stayed 3 nights in Oct 2023

2/10 Terrible

Hien

Stayed 1 night in Dec 2023

10/10 Excellent

Alfred

Stayed 2 nights in Nov 2023

10/10 Excellent

Gunjan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great as always!
Room was as expected from a Spring Hill, clean, spacious, and comfortable. The bar was great! Phillip the bartender provided great drinks and excellent restaurants recommendations near by. Overall it was a great stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place , good location.
Stayed 3 nights in Oct 2023

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Oct 2023

2/10 Terrible

Naseer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Vince

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property. Friendly staff!
Stayed 1 night in Oct 2023

2/10 Terrible

Markeisha

Stayed 3 nights in Oct 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Braulio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice property. Room is spacious and comfortable. Friendly staff. Food and drink options available.
Stayed 1 night in Aug 2023

2/10 Terrible

Elufermina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rat poop on the sofa and carpet.
Not good for a family of 4. The pictures are only part of the issue. We were unable to use the pool it was needed to be deep cleaned.Biscuits and waffles were hard as a rock.
Stayed 2 nights in Aug 2023

10/10 Excellent

ezequiel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 7 Aug 2023
Thank you for the kind review. We look forward to seeing you again!

10/10 Excellent

Patsy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 1 Aug 2023
Thank you for the review, we hope to see you again soon!

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great service breakfast very clean and safe. The only thing we noticed since we got a suite with 2 queen beds and the sofa bed the sofa mattress had stains and my son did not like that.
Stayed 1 night in Jul 2023
Response from General Manager on 1 Aug 2023
Thank you for the kind review. I appreciate your comments about the sofa bed, I will be sure to get with the housekeeping department on this to make sure we replace that right away. I hope we see you again in the future!

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Location was quiet but the room wasn't. The AC was so loud. However, the room was very nice and spacious especially for the room we needed to prep and steam clothes for our daughter's wedding. The property is very nice and supper close to all things in the Vintage, but 2 cars were broken into in one day, but that is just Houston these days. There is always a full breakfast available which was really a plus. The only strange thing was there were no hooks anywhere in the room to hang a towel. I can't give it a 5 star, but maybe a 3.5 because it did serve it's purpose for us.
Stayed 3 nights in Jul 2023

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place for a one night stay and though a twenty minute commute to the Cynthia Mitchell Pavilion, the drive was easy and not a hassle.
Stayed 1 night in Jul 2023
Response from General Manager on 1 Aug 2023
Thank you for the kind review, we hope to see you again in the future!

10/10 Excellent

nacole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding Tingz
Damien at the front desk was absolutely delightful!!! Hotel right next to highway but I didn’t hear a thing. Nice clean hotel
Stayed 2 nights in Jul 2023
Response from General Manager on 18 Jul 2023
Thank you for the review, I will be sure to pass on your kind words. We hope to see you again in the future!

8/10 Good

Alicia A

Stayed 3 nights in Jul 2023

10/10 Excellent

Julie

Stayed 3 nights in Jun 2023
Response from General Manager on 10 Jul 2023
Thank you for your review, its good to see you had a great time. We look forward to seeing you again!

10/10 Excellent

Abner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from General Manager on 12 Jun 2023
Thank you so much for your review and for choosing to stay with us. We hope to see you again in the future!

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from General Manager on 7 Jun 2023
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Chanel

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities
Stayed 1 night in May 2023
Response from General Manager on 7 Jun 2023
Thank you for staying with us, we hope to see you again soon!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet, great service
Stayed 1 night in Apr 2023
Response from General Manager on 19 Jun 2023
Thank you for your recent stay, we hope to see you again soon!

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like that it was so close to the Highway that you could hear the traffic all night long
Stayed 1 night in Apr 2023
Response from General Manager on 25 Apr 2023
Thank you for staying with us during your recent visit to Houston. I am sorry about the noise from the highway, we do have rooms that are facing away from the road and I hope that we can accommodate you in the future.

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It is in a great location and easy access. Did not have EV Chargers available which is a bit odd given the no. of EV's on the road now, and how many other properties have them. This will preclude me from staying at this property again. Breakfast was a bit disappointing. No fresh fruit, only fatty options.
Stayed 1 night in Apr 2023
Response from General Manager on 25 Apr 2023
Thank you for the review of your recent stay. We hope to see you again in the future.

10/10 Excellent

MaryAnn

Stayed 1 night in Apr 2023

4/10 Poor

Stephanie

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Unacceptable
I stay in the Vintage area at least once a month and as of this stay it was Springhill Suites that I chose the most. The bartender and front desk people are usually amazing. Not this night. I arrived to the hotel after work and experienced a clogged toilet. After calling for maintenance, I was told there was none. Further I was told they could provide a plunger for me to use, but I would need to come get it myself. Marriott can do better than this and I will be choosing the Hyatt for my next few trips.
Stayed 3 nights in Dec 2022

8/10 Good

Erick

Stayed 2 nights in Dec 2022

6/10 Okay

Margaret

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Thanksgiving Stay
Staff member Imagine was very helpful and accommodating. We kept having air comfort issues. The AC/heat unit kept shutting down which left the room very warm. Breakfast was good and served in eco-friendly bowls. The plastic wrapped paper plates and plastic-ware in the microwave was a nice touch. I wish the bar would have been open.
Stayed 2 nights in Nov 2022

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022