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Reviews of Sleep Inn & Suites Bush Intercontinental - IAH East

2.5 out of 5
Sleep Inn & Suites Bush Intercontinental - IAH East
18150 McKay Drive, Humble, TX

Reviews

7.8

Good

Rating 10 - Excellent. 440 out of 1007 reviews" "
Rating 8 - Good. 268 out of 1007 reviews" "
Rating 6 - Okay. 129 out of 1007 reviews" "
Rating 4 - Poor. 88 out of 1007 reviews" "
Rating 2 - Terrible. 82 out of 1007 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John, Port Isabel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over night wait for airport business. This is a good property in all needs. Will return.
Stayed 1 night in May 2024
Response from Paul on 28 May 2024
Thank you.

8/10 Good

Heyley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds was amazing, hotel was clean and smelt nice. The staff was amazing, I did find a cockroach in my bathroom, but it was only one, and i only stayed one night and had an early flight so wasn’t going to make a fuss, but other than that it was great, pool and hot tub was working!
Stayed 1 night in May 2024
Response from Paul on 28 May 2024
Thank you.

8/10 Good

Linda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport. Received detailed email about how to request and how to recognize the airport shuttle. The hotel was clean. The room was big.
Stayed 1 night in May 2024
Response from Paul on 27 May 2024
Thank you very much.

10/10 Excellent

Selena, Iowa Colony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2024
Response from Paul on 27 May 2024
Thank you very much.

6/10 Okay

Bonnie Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was big and nice but the lock to the door was broken.
Stayed 1 night in May 2024
Response from Paul on 27 May 2024
Thank you very much.

10/10 Excellent

JeNette

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Paul on 27 May 2024
Thank you very much.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice breakfast, very convenient for airport. Free shuttle a bonus.
Stayed 1 night in May 2024
Response from Paul on 25 May 2024
Thank you very much

4/10 Poor

ana, Flushing

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 27 May 2024
Sorry for trouble

4/10 Poor

ana, Flushing

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 25 May 2024
Sorry for trouble

4/10 Poor

Maria Paula

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 25 May 2024
Sorry for trouble

8/10 Good

Telisa

Liked: Cleanliness, staff & service, property conditions & facilities
It was cool Just one thing when I check in the water off because The City was doing some work in the area.
Stayed 2 nights in May 2024
Response from Paul on 24 May 2024
sorry, water came back at 9:45pm

10/10 Excellent

Mikaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Paul on 24 May 2024
Thank you very much.

6/10 Okay

Evelyn

Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 24 May 2024
Thank you.

10/10 Excellent

Rigoberto, Miramar

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Paul on 23 May 2024
Thank you.

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 21 May 2024
Sorry for trouble

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Paul on 21 May 2024
Thank you.

8/10 Good

Jamall

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay. Room and staff are nice. Could have use more options for breakfast but all in all I liked the hotel.
Stayed 2 nights in May 2024
Response from Paul on 20 May 2024
Thank you.

10/10 Excellent

Selena, Iowa Colony

Liked: Amenities
Convenient
Stayed 2 nights in May 2024
Response from Paul on 20 May 2024
Thank you.

4/10 Poor

AGUSTIN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad choice
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 20 May 2024
Sorry for trouble

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and easy
Stayed 1 night in May 2024
Response from Paul on 20 May 2024
Thank you very much

6/10 Okay

Antonio

I got charge when I did my reservation and I also got charge in the hotel again the counter person said I never paid this is what I got charged but my bank showed a charge from Expedia as well
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 20 May 2024
sorry for double charge

10/10 Excellent

Caron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and close to everything
Stayed 1 night in May 2024
Response from Paul on 18 May 2024
Thank you.

2/10 Terrible

Sean

Travelled with partner
Disliked: Amenities, property conditions & facilities
I stayed here for 2 nights. Me and gf left with so many “bite” marks. Whatever was in that bed marked our entire legs. It was a terrible experience sleeping. The second night we didn’t even sleep we stayed out late packed and left. There’s a reason the price is cheap. I would much rather have paid 10x as much for another hotel or slept in my car it was that bad.
Stayed 2 nights in May 2024
Response from Paul on 14 May 2024
Sorry for inconvenience

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am traveling on my own i feel very safe at this hotel check in was great rooms are great after reading some reviews saying wifi didnt work i was worried as needed this to contact family .close to airport with free no fuss shuttle to and from went very smoothly will definitely stay here again when flying home
Stayed 1 night in May 2024
Response from Paul on 14 May 2024
Thank you very much :) See you again soon

4/10 Poor

ahsan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 15 May 2024
Thank you

4/10 Poor

ahsan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Cannot open room door and wash room door cannot lock and customer service was below average.
Stayed 1 night in May 2024
Response from Paul on 14 May 2024
sorry for trouble

6/10 Okay

Jyzela, Laredo

Stayed 1 night in May 2024
Response from Paul on 14 May 2024
Thank you.

8/10 Good

Salvador

Travelled with family
Liked: Amenities
Just Dirty in general
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 20 May 2024
Sorry for trouble

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in May 2024
Response from Paul on 13 May 2024
Thank you.

8/10 Good

Aeri

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
Pretty basic, no issues, safe, convenient especially when traveling with kids.
Stayed 1 night in May 2024
Response from Paul on 13 May 2024
Thank you.

2/10 Terrible

Cheryl

Disliked: Staff & service, property conditions & facilities
The room was not cleaned, crumbs in the sofa bed and no sheets or blankets when we pulled it out to sleep in.
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 13 May 2024
Sorry for trouble

8/10 Good

Crystal C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the airport
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 11 May 2024
Thank you for your valuable feedback.

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean everything work except for the AC start making noise so loud that we had to change rooms
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 11 May 2024
Thank you for your valuable feedback!

10/10 Excellent

Caron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be since it's close to everything. Clean rooms, good WiFi, quiet, great price, nice staff.
Stayed 1 night in Feb 2024
Response from Sleep Inn & Suites IAH on 11 May 2024
Thank you for your valuable feedback!

10/10 Excellent

Caron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious, air conditioning that works, friendly staff, good price, and quiet.
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 11 May 2024
Thank you for your valuable feedback!

10/10 Excellent

Benita

Everything
Stayed 3 nights in May 2024
Response from Sleep inn & suites Iah East on 10 May 2024
Thank you for your valuable feedback!

10/10 Excellent

Benita

Liked: Property conditions & facilities
Great place to stay
Stayed 2 nights in May 2024
Response from Paul on 8 May 2024
Thank you :)

2/10 Terrible

Shelley, Woodville

Travelled with family
Disliked: Property conditions & facilities
The bed was hard as rock, the shower was pathetic
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 8 May 2024
Sorry for trouble

8/10 Good

V Man

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast had no protein. In this day and age businesses should follow up to date trends and information. Keto concepts are here to stay. Carbohydrates are reconized as dangerous even Texans will come to realize this.
Stayed 1 night in May 2024
Response from Paul on 7 May 2024
Thank you, we will improve

10/10 Excellent

Raju

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to airport, super clean and supportive staff.
Stayed 1 night in May 2024
Response from Paul on 8 May 2024
Thank you.

8/10 Good

Josie

Liked: Cleanliness
Beds were comfy and the airport shuttle was very timely
Stayed 1 night in Apr 2024
Response from Paul on 6 May 2024
Thank you :)

10/10 Excellent

Rosalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and quiet. Convenient to iah. Would stay here again.
Stayed 1 night in May 2024
Response from Paul on 6 May 2024
Thank you, see you again soon

6/10 Okay

Brian, Langford

Travelled with family
Disliked: Property conditions & facilities
.
Stayed 1 night in May 2024
Response from Sleep inn & suites Iah East on 4 May 2024
Thank you for your valuable feedback.

10/10 Excellent

judy

Travelled with partner
Liked: Cleanliness, amenities
Room didn’t have enough lighting.
Stayed 1 night in May 2024
Response from Sleep inn & suites Iah East on 4 May 2024
Thank you for your valuable feedback.

2/10 Terrible

Irene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its by far the worst hotel i have ever stay. Beware they dont have a shuttle like they advertise. They use a third party service , and the hotel front desk never give you the information. They toom 2 hours to pick us up, saying the van was white though i now have pictures its black. I have recorded my 4 calls to the hotel for a pick up, even them haging up the phone on me. Then leaving, there is no space in the shuttle . The breakfast had bugs ( yes i have videos). I would like a refund. Terrible experience and no rest.
Stayed 1 night in May 2024
Response from Sleep inn & suites Iah East on 4 May 2024
Sorry for inconvenience. We will address this issue directly.

10/10 Excellent

danny, hillsborough

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alot of places nearby gas stations food places
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 4 May 2024
Thank you for staying with us.

6/10 Okay

Amanda

Travelled with partner
Disliked: Staff & service
It was fine to sleep at. We stayed 2 nights when we had layovers. Our first room was ok. Second room was really humid and there was mold on the side of the bed and the bathroom was pretty yuck. Staff was meh.
Stayed 1 night in Apr 2024
Response from Sleep Inn & Suites IAH on 3 May 2024
Sorry for trouble

6/10 Okay

Tim

Travelled with family
Seemed unsafe and the room was not that clean. Had a strange smell.
Stayed 1 night in May 2024
Response from Sleep Inn & Suites IAH on 3 May 2024
Sorry for trouble

8/10 Good

Jinx

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sleep Inn & Suites IAH on 4 May 2024
Thank you for staying with us.

4/10 Poor

RISEL

Travelled with family and small children
Liked: Staff & service
Hotel's shuttle service was a nightmare!!! We waited very late into the night for our driver to pick us up and drop us off at the hotel. Apparently our driver was on his way before midnight as we communicated earlier with the hotel at about 11pm that we were landing. Since then we made a couple of calls to the front desk that redirect us to the actual pick up area. We waited patiently and were told by hotel front desk that the driver was on his way and would call when he was there. Hours later at 1:10am our driver finally arrives. The driver explained to us that he was in the pick up area earlier that night and didn’t see us so he left. He then continues to tell us that he had other drop offs and got upset with us when we told him we were waiting in the designated area but never saw him and never received any calls from him. After a brief back and forth, the driver does take us to our hotel but was driving in an aggressive manner which is a big concern. We never received an apology from the driver about being late or not calling us. Only rude behavior and reckless driving. We did reach out to the hotel regarding their driver but since he’s an independent contractor not much can be done aside from submitting a complaint. Hopefully nobody runs into this guy again and would not recommend their shuttle service!
Stayed 2 nights in Apr 2024
Response from Sleep Inn & Suites IAH on 3 May 2024
Sorry for trouble