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Reviews of Residence Inn by Marriott Houston Medical Center/NRG Park

3 out of 5
Residence Inn by Marriott Houston Medical Center/NRG Park
7807 Kirby Drive, Houston, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 275 out of 351 reviews" "
Rating 8 - Good. 45 out of 351 reviews" "
Rating 6 - Okay. 11 out of 351 reviews" "
Rating 4 - Poor. 14 out of 351 reviews" "
Rating 2 - Terrible. 6 out of 351 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast I've ever had anywhere and the staff is so friendly!
Stayed 2 nights in May 2024

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was not heated so the water was cold, too cold to swim on and enjoy
Stayed 4 nights in May 2024

10/10 Excellent

Tynishia

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms Excellent front desk staff and bar
Stayed 3 nights in May 2024

10/10 Excellent

Valerie

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Room was clean and an exceptional size, poor customer service .
Stayed 1 night in Feb 2024
Response from Bianca P on 19 May 2024
Thanks for your feedback.

10/10 Excellent

Dongkook, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Bianca P on 9 May 2024
Thanks for choosing to stay with us!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bianca P on 9 May 2024
Thank you for your stay with us!

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for traveling to and from the convention center. Nice kitchens allowed for convenience of a longer stay. Very clean.
Stayed 2 nights in Apr 2024
Response from Bianca P on 25 Apr 2024
Thank you, we are glad we exceeded your expectations!

10/10 Excellent

Allisen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Bianca P on 25 Apr 2024
Thank you for your stay with us!

10/10 Excellent

Tod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Bianca P on 19 Apr 2024
Thanks for your stay with us!

10/10 Excellent

Bonni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Bianca P on 19 Apr 2024
Thanks for your stay with us!

10/10 Excellent

Anita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the property. Expedia is a horrendous site to use.I will NEVER use their site again!
Stayed 1 night in Mar 2024
Response from Bianca P on 9 May 2024
We are glad you enjoyed your stay with us, booking is made easy on our hotel website.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Bianca P on 19 Apr 2024
Thanks for your stay with us!

10/10 Excellent

Herman

Stayed 4 nights in Feb 2024
Response from Bianca P on 19 Apr 2024
Thanks for your stay with us!

4/10 Poor

tracy

Disliked: Staff & service, property conditions & facilities
I booked the wrong date and went to change an hour later and the hotel would not allow me to receive a refund
Stayed 1 night in Feb 2024

4/10 Poor

Maruja del Carmen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Bianca P on 19 Apr 2024
Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

paula

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 2 nights in Feb 2024
Response from Bianca P on 14 Feb 2024
Thank you for your stay with us!

10/10 Excellent

David

Stayed 2 nights in Feb 2024
Response from Bianca P on 19 Apr 2024
Thanks for your stay with us!

10/10 Excellent

Cinthya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Higly recommended!
We went to Houston for health purposes, this hotel's location is strategical, very close to Medical Center and accesible to other places.The front desk clerks were friendly and helped with all our needs! It was our second time staying in it and highly recommend it!
Stayed 6 nights in Feb 2024
Response from Bianca P on 8 Feb 2024
We really appreciate your feedback.We thank you for choosing us for your stays and we hope all well!

10/10 Excellent

Vince

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around.
Stayed 1 night in Nov 2023
Response from Bianca P on 8 Feb 2024
Thank you for your stay with us!

10/10 Excellent

Rhonda

Stayed 1 night in Dec 2023
Response from Bianca P on 8 Feb 2024
We appreciate you choosing us for your stay!

10/10 Excellent

Shawn, Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bianca P on 8 Feb 2024
Thank you for your stay with us!

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great value for the money. The breakfast and the morning staff maintaining the dining area were incredibly friendly and accommodating.
Stayed 1 night in Nov 2023
Response from Bianca P on 29 Nov 2023
We appreciate your feedback, and we are happy we were able to accommodate you during your stay with us!.

10/10 Excellent

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay with good amenities
Stayed 1 night in Nov 2023
Response from Bianca P on 29 Nov 2023
Thank you for your stay with us, we are happy we were able to accommodate you!

10/10 Excellent

rigoberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos encanto
Nos encanto de lo mas cómodo y limpio y espacioso,mis hijos quedaron encantados quieren volver y con gustó lo volveria a rentar en este hotel
Stayed 1 night in Nov 2023
Response from Bianca P on 21 Nov 2023
We are so happy you and your family enjoyed your stay with us! We hope to see you again and thanks for choosing us!

10/10 Excellent

Robin

Travelled with partner
Liked: Amenities
The staff, in particular the breakfast crew are fantastic! So friendly and helpful. I loved our room.. very clean and spacious and modern. The shower was awesome the water on the tin drain sounded like. “Calm app” . A short overnight but I would definitely come here again. A bit sketchy feeling outside the hotel but parking is locked and hotel is well staffed so I was not concerned once on the property
Stayed 1 night in Nov 2023
Response from Bianca P on 7 Nov 2023
Thank you for choosing our hotel for your stay, we are happy we were able to accommodate you!

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came down for an event at the stadium and this place was beyond amazing! We will be booking again
Stayed 1 night in Oct 2023
Response from Bianca P on 24 Oct 2023
We are so happy that you enjoyed your stay with us! Thanks for choosing our hotel!

8/10 Good

Cristian

Liked: Property conditions & facilities
Feels like a 4 star hotel.
Stayed 2 nights in Oct 2023
Response from Bianca P on 19 Oct 2023
Thank you for your stay with us!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
It was great service from beginning to the end
Stayed 2 nights in Oct 2023
Response from Bianca P on 17 Oct 2023
Thank you for choosing us and we are glad you enjoyed your stay with us!

8/10 Good

Debi

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Room itself was beautiful and well appointed. Bathroom extremely functional. My only complaint which is a big one is that there was a glob of hair in two of the bath towels. Yuck!
Stayed 1 night in Sep 2023
Response from Bianca P on 17 Oct 2023
Thank you for your stay with us, and we are truly sorry for this situation.

10/10 Excellent

NANCY

Stayed 1 night in Oct 2023
Response from Bianca P on 14 Oct 2023
Thank you for your stay with us!

10/10 Excellent

Kris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Answered any questions I had. Made sure I got a room with walk in shower. All of that and not one employee had that attitude that you get from todays younger generation. Will stay here for now on when we come to MD Anderson , which is about 2 miles away. Breakfast was great as well. Very pleased with our entire experience.
Stayed 1 night in Oct 2023
Response from Bianca P on 6 Oct 2023
We are glad you enjoyed your stay here with us, thank you!

10/10 Excellent

Aaron, Round Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Bianca P on 4 Oct 2023
Thanks for choosing us for your stay!

10/10 Excellent

TERRIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel rooms daily breakfast was okay
Stayed 3 nights in Aug 2023
Response from Bianca P on 29 Sept 2023
Thank you for your stay with us!

10/10 Excellent

Kiya, Morrisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this property for the Beyoncé concert and this was by far the best hotel to stay at if you want to be very close to the NRG stadium. We were able to walk to and from the concert with ease. The area surrounding the property is a little unsafe but the property itself is clean, well kept and the service and staff were amazing. They serve a full breakfast which is included in your price as well. The room was huge and included everything you would need including a refrigerator, microwave, dishwasher, dishes and soap conditioner and shampoo. I would definitely choose this location again if I ever need to get to the NRG stadium quickly.
Stayed 2 nights in Sep 2023
Response from Bianca P on 27 Sept 2023
Thank you for your stay with us, and we are happy we were able to accommodate you for your trip to Houston!

10/10 Excellent

windie lyn

Stayed 1 night in Sep 2023
Response from Bianca P on 17 Sept 2023
Thank you for your stay with us!

10/10 Excellent

Darlene

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chantel was the best, this hotel is always nice and clean.
Stayed 1 night in Sep 2023
Response from Bianca P on 12 Sept 2023
Thank you, we are glad you enjoyed your stay here with us!

10/10 Excellent

Lanolin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and looks updated. Bedroom is spacious, quiet and comfortable. Free breakfast was great. My kid enjoyed the indoor pool.
Stayed 1 night in Sep 2023
Response from Bianca P on 27 Oct 2023
Thank you for your feedback. We are happy we were able to accommodate your stay!

8/10 Good

Renee

Liked: Cleanliness, staff & service
Hallway smelled and hot Like
Stayed 2 nights in Aug 2023
Response from Bianca P on 1 Sept 2023
We are so sorry, or your experience here while staying with us!

10/10 Excellent

windie lyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s comfortable place to stay. I recommend it
Stayed 1 night in Aug 2023
Response from Bianca P on 27 Aug 2023
Thank you for your stay with us!

10/10 Excellent

Sheila

Stayed 1 night in Aug 2023
Response from Bianca P on 12 Sept 2023
Thanks for your stay with us!

10/10 Excellent

Kemi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is why my family and I are now switching from Hilton to Marriott. Everything from the suite to customer service was excellent. The only I didn't like was the location of the shower handle. We are now a MARRIOTT HOTEL member. This HOTEL in Houston made it so. I have spoken to family members all ready to go here whenever they visit Houston! Customer satisfaction 10/10!!!
Stayed 3 nights in Aug 2023
Response from Bianca P on 1 Sept 2023
We are so happy you enjoyed your stay here and have now decided to pursue Marriott more. Thanks for your feedback and we hope to see you again!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Bianca P on 18 Aug 2023
Thanks for your stay with us!

10/10 Excellent

Troy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Bianca P on 29 Jul 2023
Thank you for your stay with us!

2/10 Terrible

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are big and everything was so clean. The kitchen was well stocked.. Very convenient to the Medical Center
Stayed 1 night in Jul 2023
Response from Bianca P on 25 Jul 2023
Thank you for your stay with us, and feedback!

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and recommend for families.
Stayed 3 nights in Jul 2023
Response from Bianca P on 15 Jul 2023
Thank you for your stay with us!

8/10 Good

pil ho

Not safe place
Stayed 3 nights in Jul 2023
Response from Bianca P on 6 Jul 2023
We are truly sorry that you didn't enjoy your stay!

8/10 Good

Shantella

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2023
Response from Bianca P on 27 Jun 2023
Thank you for your stay with us!

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in May 2023
Response from Bianca P on 4 Jun 2023
We always try provide our guests with the best service during their stay, thank you for choosing us!

10/10 Excellent

Lillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Stadium
Stayed 1 night in May 2023
Response from Bianca P on 18 Jun 2023
We're happy we were able to provide that convenience for you!