Lobby

Reviews of Quality Suites Houston Hobby Airport

2.5 out of 5
Quality Suites Houston Hobby Airport
7775 Airport Blvd, Houston, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 409 out of 676 reviews" "
Rating 8 - Good. 141 out of 676 reviews" "
Rating 6 - Okay. 60 out of 676 reviews" "
Rating 4 - Poor. 22 out of 676 reviews" "
Rating 2 - Terrible. 44 out of 676 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Dong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Chi Shing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia CSR on 22 May 2024
Dear Guest,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

6/10 Okay

Denise

Travelled with partner
Liked: Property conditions & facilities
Front desk clerk had no personality. I spoke twice then she finally spoke. Room smelled horrible (both times) bathroom floor needed to be mopped & sink wasn’t fully cleaned. FYI, breakfast is only coffee, Sunny delight, & a waffle machine & cereal.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 22 May 2024
Dear Guest,We apologize for the unsatisfactory experience you had during your stay. Rest assured, your concerns have been forwarded to our housekeeping team for improvement. We hope to have another opportunity to enhance our services for you.

6/10 Okay

Denise

Travelled with partner
Liked: Property conditions & facilities
The front desk clerk had no personality (Linsey) I think I spoke twice then she said something. The room smelled horrible!! Seems like the carpets need to be deep cleaned in these room (2nd room that smelled horrible) You can tell house keeping is doing the bare minimal, because the bathroom floor needed to be mopped & the sink wasn’t fully cleaned, Free breakfast is only Sunny delight, coffee, & you can make a waffle. Thats literally it. Thats how they’ll get you in here, stating FREE BREAKFAST. lol
Stayed 1 night in May 2024
Response from Sophia CSR on 22 May 2024
Dear Guest,We apologize for the disappointing experience you encountered during your stay. Your feedback regarding the front desk clerk, room cleanliness, and breakfast options is concerning, and we will address these issues with our team. We hope you will choose us again in the future. We wish to serve you better the next time.

8/10 Good

Dyani

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Sophia CSR on 22 May 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Normal airport hotel. Nice rooms.
Stayed 1 night in May 2024
Response from Sophia CSR on 16 May 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Tony E

Liked: Cleanliness, staff & service, property conditions & facilities
It was close, clean, and staff was very nice.
Stayed 1 night in May 2024
Response from Sophia CSR on 16 May 2024
Dear Guest,We're delighted to hear that you found our property convenient, clean, and enjoyed interacting with our friendly staff. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very large and enjoyed the quietness
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,We're delighted that you appreciated the spaciousness of our rooms and the peaceful atmosphere. Ensuring your comfort and satisfaction is our priority, and we value your feedback. We look forward to the opportunity to welcome you back for another enjoyable stay in the future!

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 20 May 2024
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 Excellent

Burks

Stayed 1 night in Feb 2024
Response from Sophia CSR on 14 May 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The term breakfast was a misnomer. Only items available were two cold cereals, waffles and spoiled milk. Waffle iron was not working….we reported that. Area was not kept clean. Our selection for staying here was based on previous positive experiences at Quality Suites in other locations. Place was very clean and quiet.
Stayed 3 nights in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,We are very sorry to hear about the inconvenience caused, and we did not meet your expectations. Please note that your concerns have been passed on to our team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

4/10 Poor

Alicia

Travelled with family
When we drove up. It is surrounded by a gated fence and three police cars were there. We go inside and there is a lady who is dealing with a domestic violence issue. The lady behind the counter had on earbuds the entire time so it was very hard for her to hear me, but she was very polite. When we finally got into our room, it was very clean, but the bathtub did not drain. We got moved to another room the room was very clean. All is well.
Stayed 1 night in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,We regret the inconvenience caused by the disturbance upon your arrival. I'm glad to hear that your room was clean and that we were able to promptly address the issue with the bathtub. We appreciate your understanding and hope to provide you with a smoother experience during any future stays.

2/10 Terrible

Jose

Disliked: Staff & service, property conditions & facilities
Quality Inn Hotels Management, I am writing to express my extreme disappointment and frustration regarding my recent stay at the Quality Inn Houston Airport on May 7th and 8th, 2024, in room 219. It pains me to say that this was, without a doubt, the worst hotel experience I have ever had. From the moment I entered the premises, unpleasant smells permeated the entire hotel. Despite my hopes that this was a temporary issue, it persisted throughout my stay. The lack of attention to cleanliness was immediately apparent upon entering my room. The rooms were dirty, and the overall hygiene standards were shockingly low. Furthermore, the lack of basic amenities was astounding. Upon arrival, I discovered that no soap was provided in the room. When I brought this to the front desk's attention, the response I received was unacceptable. The front desk lady callously informed me that the soap "never came in," displaying a blatant disregard for customer satisfaction. The hotel's exterior was equally appalling. Bags full of trash littered the area outside the rooms, creating an unsightly and unsanitary environment. Additionally, the inconvenience of not having access to a laundry room, purportedly due to it being "out of service," further exacerbated the already dismal experience. Despite raising these concerns at the front desk, it was abundantly clear that the staff, particularly the lady in charge, could not care less about addressing my grievances.
Stayed 2 nights in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,I'm truly sorry to hear about your disappointing experience at our hotel. We deeply regret the issues you encountered during your stay, including the cleanliness concerns and the lack of basic amenities. Rest assured, we take your feedback seriously, and we will be investigating these matters thoroughly to ensure they are addressed promptly. Your comfort and satisfaction are our top priorities, and we apologize for falling short of meeting your expectations. We hope to have the opportunity to regain your trust in the future.

6/10 Okay

Jordan

Disliked: Amenities
There was absolutely no soap in the building. Not even little bars to wash hands with. Was handed a bottle of shampoo and a “sorry”.
Stayed 1 night in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,I apologize for the inconvenience caused due to lack of soap availability. Rest assured, we'll address this immediately to ensure that there's always an ample supply of soap available for our guests. We hope to serve you better next time.

6/10 Okay

Denise

Travelled with partner
Liked: Staff & service
The lobby & entire 1st floor smelled like marijuana. Housekeeping left a small roll of tissue in the bathroom, should have been replaced. Bathroom floor needed to be swept & mopped. Room did not smell fresh at all. You can tell the room was rushed to be clean. A stain on the nightstand. No soap in the bathroom. Morning coffee tasted like water. Breakfast options are only waffles, cereal, & juice. Went to get coffee & room key was deactivated, had to go get another key.
Stayed 1 night in May 2024
Response from Sophia CSR on 12 May 2024
Dear Guest,We apologize for the subpar experience you had during your stay. Ensuring cleanliness and guest satisfaction are our top priorities, and we take your feedback very seriously. Rest assured, we will thoroughly investigate these issues and take appropriate actions to address them. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 1 night in May 2024
Response from Sophia CSR on 6 May 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect overnight accommodations for early Hobby flights. I suggest using Lyft instead of Uber. Much cheaper!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 1 May 2024
Dear Guest,Thank you for your valuable opinion regarding our hotel. We strive to do our very best by accommodating every one of our guests. Our Team hopes to see you again soon and to impress you with our continued improvements.

4/10 Poor

karen, Cohutta

Liked: Cleanliness, staff & service
Disliked: Amenities
I was disappointed that there wasn't a shuttle to the airport. The free breakfast was disappointing - only choice was waffles or cold cereal. No yogurt, toast or bagels, no fruit. not even butter or cream cheese for the waffles - just syrup. No hot choices either such as scrambled eggs etc. very disappointing.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 29 Apr 2024
Dear Guest,We regret your stay wasn't as per your expectations. Your feedback is important to us, and we'll work to improve these areas to better meet your expectations in the future. We hope for the opportunity to better serve you in the future.

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would come back again.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 26 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us! We are glad to know that you had a nice stay with us and you will return to stay with us again. Wish you a pleasant stay in the future as well.

2/10 Terrible

Hector

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Sophia CSR on 18 Apr 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great
Stayed 1 night in Apr 2024
Response from Sophia CSR on 12 Apr 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Jeremy Van

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good point: The hotel was clean and the room was very nice. The area was very convenient for getting out of town and going to the beach. Bad point: Bathtub was clogged for 3 days and kept asking for it to be unclogged and it never happened. If you are expecting a good breakfast, think again. Highly disappointed! If you like juice from a kids box or cereal then your good. The only way things got refilled was if you asked the front desk because no one else dealt with the breakfast area. Frequently had no food, coffee, milk or juice. One should just plan on going out to eat if looking to get somewhat full. House keeping isnt very good either because unless you ask to have your room cleaned, they wont do it and if they do show up, its to just grab the trash and nothing else. Overall I liked the safety and cleanliness of the hotel, but the management needs a good class on keeping guest happy and not taking shortcuts to save money and hire as few employees as possible.
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 10 Apr 2024
Dear Guest,We appreciate your compliments on the cleanliness and convenience of our hotel. We apologize for the issues you encountered with the bathtub and breakfast service. Rest assured, we'll address these concerns promptly to ensure a better experience for all guests. We hope to welcome you back for a more enjoyable stay.

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and convenient. Walkable distance from the airport. Rooms were clean, spacious, and comfortable.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 9 Apr 2024
Dear Guest,Thank you for your positive feedback on our convenient check-in process and the cleanliness, spaciousness, and comfort of our rooms. We appreciate your comments and look forward to welcoming you back for another pleasant stay in the future.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here whenever we come to Houston! Property is clean & staff has always been nice.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 8 Apr 2024
Dear Guest,We appreciate your positive feedback! Maintaining cleanliness and providing excellent service are our top priorities. Thank you for choosing us as your preferred accommodation in Houston. We look forward to welcoming you back on your next visit!

10/10 Excellent

Walid

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Sophia CSR on 7 Apr 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 Good

Ingrid

Stayed 1 night in Apr 2024
Response from Sophia CSR on 24 Apr 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 Excellent

Herman

Stayed 1 night in Mar 2024
Response from Sophia CSR on 3 Apr 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

10/10 Excellent

Danielle

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The bar was in the lobby.day 1the toilet over flooded but staff was quick to change our rooms. Overall a good stay.
Stayed 1 night in Jan 2024
Response from Sophia CSR on 30 Mar 2024
Dear Guest,Thank you for choosing our hotel for your stay. We apologize for the inconvenience with the toilet but are glad our staff swiftly resolved the issue. We're delighted to hear you had an overall positive experience and hope to welcome you back soon.

8/10 Good

Jared, Torrance

Stayed 1 night in Mar 2024
Response from Sophia CSR on 15 Apr 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Joe

Travelled with family and small children
Disliked: Staff & service, amenities
The phone to the hotel was disconnected. We tried to call days before to ask for shuttle service. Phone not in service. When we checked in I asked the front desk and she actually said our phone is currently disconnected??!! Not in a great area. Rooms clean and large. Smell a bit but walking distance to airport.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 24 Mar 2024
Dear Guest,We appreciate your positive feedback regarding our clean rooms. However, we regret the inconvenience faced by you regarding the disconnected phone line. Your concerns have been forwarded to our team for improvement. We hope to serve you better next time.

6/10 Okay

Regina

Disliked: Staff & service
Rooms hamķ
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 24 Mar 2024
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Leticia

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 22 Mar 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property was quiet. I didn’t like my room smell, stuffy, kinda moody.
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 19 Mar 2024
Dear Guest,We're delighted that you appreciated our peaceful atmosphere. Your feedback is invaluable as we aim to improve our facilities further. We hope to welcome you back in the future for an even more enjoyable stay.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place I’ll stay again in again
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed your stay and that you plan to return. We look forward to welcoming you back again soon!

6/10 Okay

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mother called to tell me that there were multiple bugs in her room. Probably wouldnt stay there again.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,We're sorry to hear about your experience, and we apologize for any inconvenience you encountered. Your feedback has been carefully noted and shared with our team to make necessary improvements. We sincerely hope you'll consider giving us another opportunity to enhance our services and better serve you in the future.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

8/10 Good

Sebastian, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast options were rather limited
Stayed 3 nights in Jan 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!

10/10 Excellent

Jasmin

Travelled with family and small children
Liked: Cleanliness, amenities
Great stay
Stayed 1 night in Mar 2024
Response from Sophia CSR on 16 Mar 2024
Dear Guest,Thank you for the incredible rating and review. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sophia CSR on 15 Mar 2024
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception desk was entertaining Very pleasant check in
Stayed 1 night in Mar 2024
Response from Sophia CSR on 14 Mar 2024
Dear Guest,Thank you for your positive feedback regarding our reception desk. We're delighted to hear that your check-in experience was pleasant and entertaining. We strive to provide exceptional service, and we look forward to welcoming you again in the future.

10/10 Excellent

Eric, Saint Ansgar

Travelled with family
Excellent!
Stayed 1 night in Mar 2024
Response from Sophia CSR on 14 Mar 2024
Dear Guest,We are happy to see this 5-star rating and positive review. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Kisha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 13 Mar 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

8/10 Good

Martha

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Dear Guest,Your business is very important to us and we value your rating. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Bryan, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sophia CSR on 11 Mar 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

6/10 Okay

Patti, Olds

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice. The only complaint would be they charged us $25 for early check in. The room was ready and it seems ridiculous to charge when we were only a couple of hours early.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 7 Mar 2024
Dear Guest,We regret the inconvenience faced by you. As a policy, an early check-in fee is applicable, and that's mentioned on our website as well. Our team hopes to serve a better stay next time.

10/10 Excellent

Jared, Torrance

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and spacious room. felt safe and was so quiet
Stayed 1 night in Feb 2024
Response from Sophia CSR on 6 Mar 2024
Dear Guest,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, comfortable bed, close to Hobby airport.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.

8/10 Good

Cary

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Sophia CSR on 28 Feb 2024
Dear Guest,Thank you for your stay and rating. I hope that you enjoyed your stay with us, and your next stay is just around the corner. Please reach out to us if there is anything we can help you with for your next visit.

10/10 Excellent

Jalyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sophia CSR on 26 Feb 2024
Dear Guest, We were delighted to be your hosts recently, thank you for choosing to stay with us. It is heartwarming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. Our Team is looking forward to serving you again on your future travels.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spotless and very comfortable.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 26 Feb 2024
Dear Guest,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.