Quality Inn Hotels Management,
I am writing to express my extreme disappointment and frustration regarding my recent stay at the Quality Inn Houston Airport on May 7th and 8th, 2024, in room 219. It pains me to say that this was, without a doubt, the worst hotel experience I have ever had.
From the moment I entered the premises, unpleasant smells permeated the entire hotel. Despite my hopes that this was a temporary issue, it persisted throughout my stay. The lack of attention to cleanliness was immediately apparent upon entering my room. The rooms were dirty, and the overall hygiene standards were shockingly low.
Furthermore, the lack of basic amenities was astounding. Upon arrival, I discovered that no soap was provided in the room. When I brought this to the front desk's attention, the response I received was unacceptable. The front desk lady callously informed me that the soap "never came in," displaying a blatant disregard for customer satisfaction.
The hotel's exterior was equally appalling. Bags full of trash littered the area outside the rooms, creating an unsightly and unsanitary environment. Additionally, the inconvenience of not having access to a laundry room, purportedly due to it being "out of service," further exacerbated the already dismal experience.
Despite raising these concerns at the front desk, it was abundantly clear that the staff, particularly the lady in charge, could not care less about addressing my grievances.