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Reviews of Hotel ICON Autograph Collection by Marriott

4 out of 5
Hotel ICON Autograph Collection by Marriott
220 Main Street, Houston, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 644 out of 1004 reviews" "
Rating 8 - Good. 222 out of 1004 reviews" "
Rating 6 - Okay. 75 out of 1004 reviews" "
Rating 4 - Poor. 31 out of 1004 reviews" "
Rating 2 - Terrible. 32 out of 1004 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in May 2024
Response from UR on 23 May 2024
Thank you for staying at hotel icon and thank you for the feedback.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from UR on 21 May 2024
Thank you for staying at hotel icon and thank you for the feedback

8/10 Good

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many attractions nearby, all within walking distance.
Stayed 1 night in Apr 2024
Response from UR on 8 May 2024
Thank you for staying at hotel icon

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, property conditions & facilities
Clean ,quiet, friendly staff at front desk, nice spacious room.
Stayed 1 night in May 2024
Response from UR on 6 May 2024
Thank you for staying at hotel icon

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from UR on 6 May 2024
Thank you for staying at hotel icon

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John on 29 Apr 2024
Hello Christopher,Thank you for your rating. I trust your next visit will give us an opportunity to earn your 5 out of 5 rating. Thank you for staying with us!Best,John SevillaGeneral Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from John on 29 Apr 2024
Hi Michael,Thank you for taking time to rate your recent stay. I hope you will give us an opportunity to earn a 5 out of 5 rating on your next visit to Downtown Houston.Cheers,John SevillaGeneral Manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from John on 29 Apr 2024
Greetings Emily,Thank you for your excellent rating! We also appreciate your business and hope your travels bring you back again soon.Cheers,John SevillaGeneral Manager

10/10 Excellent

April M

Stayed 1 night in Apr 2024
Response from UR on 21 May 2024
Thank you for staying at hotel icon and thank you for the feedback

2/10 Terrible

JASON

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We found a bed bug on one the bed in our room!
Stayed 1 night in Apr 2024
Response from John on 24 Apr 2024
Hello Jason,Please accept my apologies. I am deeply concerned abut your experience and I want to assure you that I take these matters very seriously. As you can see from many reviews this is not indicative of an experience at the Hotel ICON. We have deployed our team and partners to investigate and provide any needed corrective actions to ensure your experience is not duplicated. If you have any questions or continue concerns, please feel free to contact me.Sincerely,John SevillaGeneral Manager

10/10 Excellent

Taylor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at the ICON! The staff was so friendly and interacted with our kids and gave great suggestions for dinner and site seeing! The rooms were clean and beautifully decorate and can I say the bathrooms WOW! The bathroom was huge and the tub was giant! We will definitely be back!
Stayed 1 night in Apr 2024
Response from John on 22 Apr 2024
Greetings Taylor,Thank you for the kind words about our hotel and team members. We pride ourselves in our ability to provide excellent experiences, so thank you for helping us spread the word. We hope you will be back soon.Cheers,John SevillaGeneral Manager

8/10 Good

Kathryn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
The staff were all very helpful, attentive, and friendly. I love the little detail of the cabinet concealing the hairdryer. The in room dining was delicious and very timely. I was disappointed that my room did not have a robe, and my traveling companion’s room did not have a chaise seat at the end of the bed. Overall, the good things most definitely outweigh the disappointing things.
Stayed 1 night in Apr 2024
Response from UR on 18 Apr 2024
Thank you for staying at hotel icon and thank you for thank you for the feedback.

10/10 Excellent

Lynette

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Exceeded my expectations. Staff was friendly and very knowledgeable. Room was clean quiet. Love the valet and concierge services. History of the hotel made for a very unique experience. Would have enjoyed having a pool but otherwise will definitely recommend and will be visiting again!
Stayed 1 night in Apr 2024
Response from UR on 18 Apr 2024
Thank you for staying at hotel icon and thank you for thank you for the feedback.

10/10 Excellent

Arely

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from UR on 18 Apr 2024
Thank you for staying at hotel icon and thank you for thank you for the feedback.

10/10 Excellent

Yaitte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything …the breakfast dinner the local place around and the rooms service and the great service If Jairo
Stayed 1 night in Mar 2024
Response from UR on 18 Apr 2024
Thank you for staying at hotel icon and thank you for thank you for the feedback.

10/10 Excellent

LAMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from UR on 18 Apr 2024
Thank you for staying at hotel icon and thank you for thank you for the feedback.

10/10 Excellent

Michael

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed for our wedding and both loved staying at the Hotel.
Stayed 2 nights in Mar 2024
Response from UR on 25 Mar 2024
Thank you for staying at hotel icon and thank you for the feedback.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet is a bit expensive but it was a great stay
Stayed 1 night in Mar 2024
Response from UR on 17 Mar 2024
Thank you for staying at hotel icon and thank you for the feedback

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from John on 12 Mar 2024
Hi Brandy,Thank you for rating your recent stay with us. I appreciate the 5 out of 5! We look forward to providing a repeat performance on your next stay.Cheers,John SevillaGeneral Manager

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely. Parking was a breeze, check in fast and the room was large and well appointed. The staff were great. It just felt a little unsafe at night in the surrounding area. When you get a few blocks away it improves.
Stayed 2 nights in Feb 2024
Response from John on 12 Mar 2024
Hello Alastair,Thank you for your review and excellent rating! I appreciate the kind words about our staff and will be certain to share your feedback. We look forward to welcoming you back soon.Cheers,John SevillaGeneral Manager

6/10 Okay

johanna, Quinlan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very loud people at bars ofc
Stayed 1 night in Mar 2024
Response from John on 4 Mar 2024
Hello johanna,Thank you for staying at the Hotel ICON. Being in the middle of all the action and convenient to most major attractions Houston has to offer, sometimes has downsides. I am working with local bars and club owners, as well as local officials to adhere to and enforce our local noise ordinances. I hope you will give us an opportunity to regain your trust in a quieter part of our hotel on your next visit to Downtown Houston.Sincerely,John SevillaGeneral Manager

4/10 Poor

Alice

Liked: Property conditions & facilities
Disliked: Staff & service
The room was extremely small compared to what was advertised. One staff member was a bit rude.
Stayed 1 night in Feb 2024
Response from UR on 29 Feb 2024
Thank you for staying at hotel Icon & Thank you for the feedback, your concern's have been addressed.

10/10 Excellent

Juan

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from UR on 26 Feb 2024
Thank you for staying at hotel icon and thankyou for the feedback.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from UR on 26 Feb 2024
Thank you for staying at hotel icon and thankyou for the feedback.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Feb 2024
Response from UR on 26 Feb 2024
Thank you for staying at hotel icon and thankyou for the feedback.

10/10 Excellent

Sondria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here for our Anniversary when wanting to have a simple downtown getaway. Everyones always nice and accommodating. Room is always clean and well stocked. I highly recommend getting the breakfast because it’s absolutely the best and worth it.
Stayed 1 night in Feb 2024
Response from UR on 26 Feb 2024
Thank you for staying at hotel icon and thankyou for the feedback.

10/10 Excellent

Larry

Stayed 2 nights in Feb 2024
Response from UR on 26 Feb 2024
Thank you for staying at hotel icon and thankyou for the feedback.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No HOT water so we couldnt use the Hot Tub, the reason we rented the room or take a shower We have stayed there many times,hope to again
Stayed 1 night in Feb 2024
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from UR on 25 Mar 2024
Thank you for staying at hotel icon and thank you for the feedback.

10/10 Excellent

WILLIAM, san antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. There was a mixup on the need of breakfast coupon. But the staff rectified the situation and breakfast was yummy
Stayed 1 night in Dec 2023
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

10/10 Excellent

Allyson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Super cute and really nice shower.
Stayed 1 night in Feb 2024
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

8/10 Good

John

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel has a lot of historical value, it used to be an old bank. The staff was very attentive and nice. We had an incident with the AC, it wasn’t cooling around midnight. Front desk sent a technician to repair, took a few minutes but it was resolved. Overall the stay was excellent , but that minor incident made it a good stay review!
Stayed 2 nights in Jan 2024
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

8/10 Good

Brittney Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dope bathroom.. Place is quiet
Stayed 2 nights in Jan 2024
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whirlpool was exquisite!
Stayed 1 night in Jan 2024
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I can complain about was the weather: the extraordinary cold and icy conditions left the area a ghost town and so exploring the city was not an option. The hotel itself was warm and the staff friendly. Thank you!
Stayed 2 nights in Jan 2024
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

10/10 Excellent

Nancy

Travelled with partner
Liked: Amenities
Clean rooms,friendly and accommodating staff
Stayed 1 night in Jan 2024
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from John on 15 Jan 2024
Greetings Samuel,Thank you for your review. We hope to earn a 5 out of 5 on your next visit to Hotel ICON.Best,John SevillaGeneral Manager

10/10 Excellent

Xavier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay! large rooms, great location, wonderful valet and shuttle staff.
Stayed 1 night in Dec 2023
Response from John on 15 Jan 2024
Greetings Xavier,Thank you for the excellent rating and kind words! We hope to welcome you back to Hotel ICON soon.Cheers,John SevillaGeneral Manager

10/10 Excellent

Katyria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful experience and the staff was friendly. I will only come this hotel when I am in Houston.
Stayed 3 nights in Dec 2023
Response from John on 15 Jan 2024
Wow Katyria,Thank you for noting your 5 out of 5 experience at Hotel ICON! I also appreciate that you noticed our wonderful team. We look forward to your next stay.Cheers,John SevillaGeneral Manager

10/10 Excellent

Jose Luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love every stay
Stayed 2 nights in Dec 2023
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

10/10 Excellent

Javier

Stayed 3 nights in Dec 2023
Response from John on 15 Jan 2024
Hello Javier,Thank you for the excellent rating of your recent stay. We appreciate your business and look forward to your next visit.Sincerely,John SevillaGeneral Manager

2/10 Terrible

John

Stayed 1 night in Dec 2023
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

10/10 Excellent

Travis

Stayed 2 nights in Dec 2023
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

10/10 Excellent

Deloney

Stayed 1 night in Dec 2023
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

10/10 Excellent

Joseph

Stayed 2 nights in Dec 2023
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

10/10 Excellent

Angelisa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly! Very clean! Amazing experience
Stayed 1 night in Dec 2023
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback

8/10 Good

Maggie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, cute space, wish it had things like bath salts, pretty cold.
Stayed 1 night in Dec 2023
Response from UR on 7 Feb 2024
Thank you for staying at hotel ICON and your feedback