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Reviews of Homewood Suites by Hilton Houston Near the Galleria

3 out of 5
Homewood Suites by Hilton Houston Near the Galleria
2950 Sage Rd, Houston, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 508 out of 1001 reviews" "
Rating 8 - Good. 271 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Linda, Miami Gardens

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 2 nights in May 2024

10/10 Excellent

Jimena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 3 nights in May 2024

10/10 Excellent

Krystal, St.Elmo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed my stay .
Stayed 2 nights in May 2024

10/10 Excellent

John Toni, port harcourt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good kitchenette in the rooms
Stayed 7 nights in May 2024

8/10 Good

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property in a good location. Staff was friendly and accommodating.
Stayed 4 nights in Apr 2024

8/10 Good

Shlasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except they took bacon away from breakfast on the weekend. I still will stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Abhishek

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a really nice location and the suites are very well equipped. Staff were also super helpful.
Stayed 4 nights in Apr 2024

8/10 Good

Dione

Stayed 3 nights in Mar 2024

10/10 Excellent

Hugh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and breakfast buffet!
Stayed 1 night in Apr 2024

6/10 Okay

Steve

Travelled with family
Liked: Staff & service, amenities
I chose to stay with this brand as my company always puts us up with them. I have always been impressed with the overall cleanliness, and the extra mile they always seem to go. It’s for this reason only I booked a vacation here. To start, I was shocked to find I would also have to pay a nightly fee of $25 to park. There were no other options. I would usually be ok with this if it had been made clear to expect it. I booked the double room suit. Im not sure how much attention was given to the cleaning as there was sticky smears on a lot of things. The microwave was dirty, as well as many of the cubord doors. Something had been smeared on the front of the dishwasher as well. There was a candy wrapper on the couch. The phone was missing most of the buttons that it originally came with. Upon looking out the window the drywall at the top section of the window was crumbling and rusty. It of course something you wouldn’t necessarily see unless looking up right at the window. The pool area had a massive issue with some drywall coming down on the ceiling. The fix was duct tape. I just couldn’t believe that was the patch. I of course took pictures of all this. I also wasn’t a fan of the lighting in the room. Although it wasn’t fluorescent lighting, it was that same color led lighting throughout. To say this particular property was a disappointment would be an understatement. The only great thing about the property was the staff. They all seemed friendly, and helpful.
Stayed 3 nights in Apr 2024

6/10 Okay

Elias

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property is well located. I am a litte disappointed about the cleanliness. Specifically, the sofa bed was dirty. I was not properly vacuumed plus, the mattress had stains.
Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, rooms clean, so far as parking goes just raise price of room and make it free.
Stayed 3 nights in Apr 2024

8/10 Good

samuel, Chicago

Stayed 2 nights in Mar 2024

10/10 Excellent

Dora, Burnet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved having 2 full bedrooms with bath, living room, and kitchenette.
Stayed 5 nights in Mar 2024

10/10 Excellent

Roman, Cliffside Park

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel. loved it.
Stayed 2 nights in Dec 2023

2/10 Terrible

Amerm

Didn’t stay
Stayed 2 nights in Mar 2024

6/10 Okay

Chelsy

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The staff other than the AMAZING manager Jackie were all pretty unfriendly. Our room which was meant to sleep 7 had only 2 queen beds and a broken fold out couch which they didn’t fix until the third day of our stay. The staff that supported the breakfast was just plain rude. If it weren’t for Jackie, we would have left our first morning there.
Stayed 2 nights in Mar 2024

6/10 Okay

Parambote Vishwanath

Travelled with family and small children
Disliked: Property conditions & facilities
Too old, too small, too smoke-smelling even on non smoking floors. Decent breakfast. Service is quick - maintenance is not (they never showed for a dripping faucet or for a bathtub plug). Great location - decent parking amenities. Pool is super-chlorinated and you can’t see your own feet in the water.
Stayed 3 nights in Mar 2024

8/10 Good

Barbara

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Timothy

Stayed 6 nights in Feb 2024

6/10 Okay

Margie

Travelled with partner
Disliked: Property conditions & facilities
It was nice close to the mall need a update and more choices with the breakfast
Stayed 7 nights in Feb 2024

10/10 Excellent

Brittney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Spacious and Clean Room
Stayed 1 night in Mar 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

karen, Mason City

Travelled with family
Liked: Staff & service, amenities
Parking garage was filthy and needs a good hose down by elevators. The carpet in hallway needs a cleaning. The staff was great and very friendly. Our room was enjoyable.
Stayed 1 night in Feb 2024

2/10 Terrible

Ahmed

Travelled with family
Disliked: Cleanliness, staff & service
Every thing was terrible
Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan, Northlake

Liked: Property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Sergio

Liked: Cleanliness
Stayed 2 nights in Feb 2024

6/10 Okay

Barbara

Travelled with family
Disliked: Amenities, property conditions & facilities
Roomy. Pool closed even though advertised as open. Good parking garage. Slow elevators. Leaky dishwasher. Night shift front desk guy very helpful, day shift rude.
Stayed 11 nights in Jan 2024

8/10 Good

Kerry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Melanie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Breakfast was not all that.
Stayed 2 nights in Feb 2024

8/10 Good

SOFIANE

Stayed 6 nights in Feb 2024

8/10 Good

Elvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to Shopping.
Stayed 4 nights in Nov 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Pleasantly surprised!
Stayed 1 night in Jan 2024

8/10 Good

Pavlo

Liked: Cleanliness, staff & service
The faucet in the bathroom didn't work well
Stayed 1 night in Jan 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great. The rooms were nice and spacious.
Stayed 1 night in Jan 2024

8/10 Good

martha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are comfortable and clean.
Stayed 3 nights in Jan 2024

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to galleria at a walkable distance. Nice hotel and breakfast
Stayed 2 nights in Jan 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is extremely helpful and courteous. The room/suite very comfortable, spacious, and very clean. It includes breakfast which is very good. Loved this place and will comeback next time I’m in Houston.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ida

10/10 Excellent

Sung Hyuk

Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Nema

Stayed 1 night in Jan 2024

10/10 Excellent

RAUL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It's old building. In room, the air conditioner not working.
Stayed 3 nights in Jan 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
We stayed 1 night and everything was great. From check in ( the lady was so lovely) to check out, our stay was great. Great location for shopping, parking at a fair price and the beds were comfy. The staff were amazing and made us feel incredibly welcomed and truly valued customers .
Stayed 1 night in Jan 2024

6/10 Okay

Pam

Stayed 1 night in Dec 2023

6/10 Okay

adam

Disliked: Staff & service, property conditions & facilities, room comfort
You get what you pay for.
The hotel was in a great location however what they don’t tell you is that you have to pay $24 a day for parking and there is no additional parking at the hotel that is free. The guy who checked us in did not tell us anything about the amenities or breakfast or where the ice machines were located so we had to ask about everything there’s only two ice machines in the hotel the hotel is basically an older hotel that they haven’t really done any updates to or if they have you don’t really notice it. Our bathroom cabinet at the bottom was falling apart. The bed was uncomfortable like sleeping on springs. We had different size pillows, the TVs a little small for what you were paying for, our room wasn’t well stocked, so there was no soap in the shower and we almost ran out of toilet paper. We ran out of Kleenexes. Overall, you can clearly tell the hotel is older from the area. I found the hotel to be about mid range price so I would’ve expected at least mid range experience not low end however, it is in some serious need of updates. PS the elevator sounds like it will drop you at any given time.
Stayed 2 nights in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
I was sick during the stay. Your tv channel selection is one of the worst I’ve seen. Other than that, great stay.

10/10 Excellent

LaTasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose this property for its central location and room selection for our girls trip. Less than 5 minutes away from the Galleria walking or driving. 4 of us traveled and we booked the 2 bedroom 2 bath suite which was convenient for the ladies to utilize. It could be a great option for small groups and families also. Complimentary breakfast was good also. Loved being able to use my Hilton membership to use the mobile check in, mobile key and check out. My only concern was parking in the garage wasn't the easiest to get to our room. The guest room elevator had to be accessed from inside the hotel which is not the same elevator where you parked.
Stayed 3 nights in Dec 2023

2/10 Terrible

Su

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad customer service. My room was not cleaned daily. When I ask for cleaning service at the front desk, the on duty manager even lied saying that the customer needs to choose the cleaning plan for daily or weekly!!! What kind of hotel does not clean the room daily?!!!
Stayed 4 nights in Dec 2023
Response from Tenicia on 29 Dec 2023
Good Day,I do apologize for any inconvenience. However, we are an extended stay hotel and we do not clean daily. Most hotels that clean daily are full-service properties. Again, I do apologize for any inconvenience.