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Reviews of Homewood Suites by Hilton Houston / Katy Mills Mall

3 out of 5
Homewood Suites by Hilton Houston / Katy Mills Mall
25495 Katy Mills Parkway, Katy, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 535 out of 801 reviews" "
Rating 8 - Good. 164 out of 801 reviews" "
Rating 6 - Okay. 49 out of 801 reviews" "
Rating 4 - Poor. 27 out of 801 reviews" "
Rating 2 - Terrible. 26 out of 801 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jay

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Morgan on 13 May 2024
Dear Jay: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

10/10 Excellent

Rita

Travelled with partner
Liked: Amenities
Clean, great staff and safety.
Stayed 1 night in May 2024
Response from Morgan on 8 May 2024
Dear Rita: Thank you for your recent stay at our hotel! We appreciate your feedback and I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Check out at 12:00 is great!!!
Stayed 1 night in May 2024
Response from Morgan on 8 May 2024
Dear Katherine: Thank you for your recent stay at our hotel! We appreciate your feedback and I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

8/10 Good

Davey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Breakfast could use some work.
Stayed 2 nights in May 2024
Response from Alor Anderson on 6 May 2024
Dear Davey: Thank you for your recent stay at our hotel! We appreciate your feedback and I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Kishia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice room.
Stayed 2 nights in May 2024
Response from Alor Anderson on 6 May 2024
Dear Kishia: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice and clean!
Stayed 2 nights in May 2024
Response from Alor Anderson on 6 May 2024
Dear Deborah: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Alan

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Morgan on 8 May 2024
Dear Alan: Thank you for your recent stay at our hotel! We appreciate your feedback and I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, room was extremely clean.
Stayed 2 nights in Mar 2024
Response from Morgan on 26 Apr 2024
Dear Kevin: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Juan

Travelled with family and small children
Liked: Amenities, property conditions & facilities
It was a great inconvenient. Hotel would stay again
Stayed 3 nights in Apr 2024
Response from Alor on 18 Apr 2024
Dear Juan: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

6/10 Okay

Kendra

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The staff had great attitudes and were very helpful! The pool had an unfortunate amount of hair and a bandaid. Also the ceiling light fixture in our room had no cover, just exposed bulbs.
Stayed 2 nights in Apr 2024
Response from Morgan on 16 Apr 2024
Dear Kendra: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities
I would like to see taller toilets in the bathrooms
Stayed 3 nights in Apr 2024
Response from Alor on 18 Apr 2024
Dear Robbie: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again!
Stayed 2 nights in Apr 2024
Response from Morgan on 16 Apr 2024
Dear Nicole: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Matt

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect experience
Stayed 2 nights in Apr 2024
Response from Morgan on 15 Apr 2024
Dear Matt: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

6/10 Okay

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Morgan on 15 Apr 2024
Dear Kendra: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

8/10 Good

Kevin

Stayed 5 nights in Apr 2024
Response from Alor Anderson on 6 May 2024
Dear Kevin: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Morgan on 9 Apr 2024
Dear Barbara: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Cavarett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! Very friendly staff!
Stayed 2 nights in Mar 2024
Response from Morgan on 9 Apr 2024
Dear Cavarett: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Ladonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Morgan on 26 Mar 2024
Dear Ladonna: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

6/10 Okay

Karl John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Morgan on 19 Mar 2024
Dear Karl John: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Phillip, Fort Worth

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Room was amazing clean and huge for my family of 4. Only complaints were that 1.the shower water pressure was terrible. Very low flow and difficult to get a great clean. 2. Breakfast options were lacking and not very tasty. Was surprised at the limited and repetative options during springbreak. 3. The pull out sofa was not comfortable at all very thin mattress and took multiple layers of bedding for my kids to sleep comfortably. The front desk was super friendly and helpful. Overall still a great stay for spring break
Stayed 3 nights in Mar 2024
Response from Morgan on 19 Mar 2024
Dear Phillip: Thank you for your recent stay at our hotel! I hope you felt at home. Thank you for the very constructive feedback. I will be using this and coaching my team accordingly. We can’t wait to welcome you home again soon! Sincerely,

2/10 Terrible

Phillip, Boerne

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was not ready on time. They finally got is in a room that had blood and hair on the sheets and smelled like a wet dog. The staff was friendly and helpful but the property is in need of repairs from water damage. The first room looked like there was a part in it. The sofa cushion was sewn back together, tiles on the floor were all cracked and the carpet was totally jacked. There is more but I don’t feel like writing it.
Stayed 1 night in Mar 2024
Response from Morgan on 4 Mar 2024
Dear Phillip: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Charity

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, pet friendly
Stayed 3 nights in Dec 2023
Response from Morgan on 4 Mar 2024
Dear Charity: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

4/10 Poor

Patricia Y

Stayed 1 night in Feb 2024
Response from Morgan on 25 Mar 2024
Dear Patricia Y: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Morgan on 4 Mar 2024
Dear James: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Kevin, Oviedo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Jan 2024
Response from Morgan on 4 Mar 2024
Dear Kevin: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 1 night in Jan 2024
Response from Morgan on 4 Mar 2024
Dear Matt: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Leidys

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente y buen trato. Desde la recepción hasta el personal en todas las areas
Stayed 2 nights in Jan 2024
Response from Morgan on 4 Mar 2024
Dear Leidys: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Monica

Stayed 1 night in Jan 2024
Response from Morgan on 4 Mar 2024
Dear Monica: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Brandon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful hotel and super great for families. The pool was just perfect.
Stayed 1 night in Jan 2024
Response from Morgan on 4 Mar 2024
Dear Brandon: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Morgan on 4 Mar 2024
Dear Kyle: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

8/10 Good

FELECIA

Liked: Cleanliness, amenities, property conditions & facilities
Property was very clean and staff was accommodating
Stayed 2 nights in Jan 2024
Response from Morgan on 4 Mar 2024
Dear Felecia: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Monica

Stayed 1 night in Jan 2024
Response from Morgan on 4 Mar 2024
Dear Monica: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a reservation for a 2 Queen Bedroom. At checkin they said they were overbooked and put us at a 1 King + Sleeper sofa. The sofa was dusty and mattress was terrible! We had to contact Hotels.com to get transferred to a different hotel and honor our room type. Hotels.com did a good job helping us to relocate.
Stayed 7 nights in Dec 2023
Response from Morgan on 4 Mar 2024
Dear Anonymous: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2/10 Terrible

Tony, Garland

Stayed 1 night in Jan 2024
Response from Morgan on 4 Mar 2024
Dear Tony: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful, well kept hotel. Just did not like house keeping only available every other day.
Stayed 3 nights in Dec 2023
Response from Morgan on 4 Mar 2024
Dear Anonymous: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

8/10 Good

Ricky

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Morgan on 4 Mar 2024
Dear Ricky: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Dec 2023
Response from Morgan on 4 Mar 2024
Dear Jennifer: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Adam, Boca raton

Stayed 4 nights in Dec 2023
Response from Morgan on 4 Mar 2024
Dear Adam: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Tam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is clean show bright and quiet
Stayed 5 nights in Dec 2023
Response from Morgan on 4 Mar 2024
Dear Tam: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water only warm
Stayed 4 nights in Dec 2023
Response from Morgan on 4 Mar 2024
Dear Stephen: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 Good

Patricia America

Liked: Cleanliness, staff & service, property conditions & facilities
The fawcett of the shower didnt work good, the water was too hot or too cold! Very inconfortable, and you dont give shower cap anymore. The noise of the dogs waking until midnight !
Stayed 5 nights in Dec 2023
Response from Morgan on 4 Mar 2024
Dear Patricia America: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Emmanuel

Stayed 1 night in Dec 2023
Response from Morgan on 4 Mar 2024
Dear Emmanuel: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good stay
Response from Morgan on 4 Mar 2024
Dear Andrew: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

8/10 Good

Jeffrey

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It’s a nice place.
Stayed 1 night in Nov 2023
Response from Morgan on 4 Mar 2024
Dear Jeffrey: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

6/10 Okay

Deborah

Stayed 2 nights in Nov 2023
Response from Morgan on 4 Mar 2024
Dear Deborah: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay.
Stayed 2 nights in Nov 2023
Response from Morgan on 4 Mar 2024
Dear Dennis: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Denny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All things very good. Staff was excellent.
Stayed 2 nights in Nov 2023
Response from Morgan on 4 Mar 2024
Dear Denny: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

8/10 Good

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Morgan on 4 Mar 2024
Dear Hugo: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Morgan on 4 Mar 2024
Dear James: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice value-price option
It was a very pleasant stay. For my comfort I preferred a firmer bed, but its Ok
Stayed 3 nights in Nov 2023
Response from Morgan on 4 Mar 2024
Dear Renato: Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon! Sincerely,