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Reviews of Hilton Americas-Houston

4 out of 5
Hilton Americas-Houston
1600 Lamar Street, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 826 out of 1096 reviews" "
Rating 8 - Good. 140 out of 1096 reviews" "
Rating 6 - Okay. 58 out of 1096 reviews" "
Rating 4 - Poor. 36 out of 1096 reviews" "
Rating 2 - Terrible. 36 out of 1096 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing views of the city and close attractions
Stayed 1 night in May 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful and the staff are so accommodating and nice. Housekeeping is very attentive and wonderful
Stayed 1 night in May 2024

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and respectful.
Stayed 1 night in May 2024

6/10 Okay

Mayra

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Yoichi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always amazing to stay at this place!!
Stayed 2 nights in May 2024

4/10 Poor

Marlen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Too expensive for this average hotel. The lobby looks amazing but the rooms are just like any other hotel room. Check in line is insanely long with only 1-2 representatives working. Be prepared to be charged $50 just for parking!!! Ridiculous…. Bathroom shower head was not pleasant. Definitely not worth the price for this hotel besides it being close to all the popular places.
Stayed 1 night in May 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great all around
Stayed 1 night in May 2024

2/10 Terrible

Christopher, Beeville, TX

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The is the worst hotel I have ever stayed at. The staff was very rude. My wife is in a wheelchair, and they had blocked off the path for us to get to the convention were attending. They did not clean our room during our two day stay. Also, the bath room tile had caulk coming up around the tub.
Stayed 1 night in May 2024

10/10 Excellent

Audra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didnt like how staff assumed i was familiar with the area and with how things work. Another guest at the hotel had to show me how to use the elevator using a room key card. He also explained how i would need it to get back into the hotel. No one gave us a map/diagram of the area or of the hotel. It wasnt until we were leaving that we found out it had an indoor pool on a different floor. I had to ask the Concierge for an area map and ask questions about the area. The room was very clean amd the view was beautiful. Parking was not easy either. Where im from we dont have parking garages like this one. Luckily an attendant rushed over to assist me. It took me several minutes to find where to scan the room key ss we left.
Stayed 1 night in May 2024

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. The staff was above friendly and very accommodating. We can’t wait for our next stay.
Stayed 1 night in May 2024

4/10 Poor

Sippy

Stayed 2 nights in May 2024

10/10 Excellent

Leonard Keith, Powder Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Adriana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really good except the Starbucks was close
Stayed 1 night in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot for the convention center and Astros game!
Stayed 3 nights in May 2024

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

ana valeria

Travelled with group
Liked: Cleanliness, staff & service, amenities
The restaurants nearby and at the hotel close too early and the elevators didn't work on one side.
Stayed 2 nights in May 2024

10/10 Excellent

Macenzee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful bar!
Stayed 2 nights in May 2024

10/10 Excellent

Walter

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Se

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Mercedes Adora

I had a great stay
Stayed 3 nights in May 2024

10/10 Excellent

Elsa

Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Whitney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. Walking distance to most places.
Stayed 1 night in May 2024

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We came for graduation which was in the convention center. Easy to get to just go across the catwalk and you’re there, so convenient.
Stayed 2 nights in May 2024

10/10 Excellent

Telice

Travelled with group
Nice lobby and great stagf
Stayed 1 night in May 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect. We will be back! Highly recommended.
Stayed 1 night in May 2024

10/10 Excellent

sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024

10/10 Excellent

Bana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in May 2024

8/10 Good

Ma Crystabelle

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I enjoyed the walk in and soft shower, the service in the breakfast buffet, the guy who helped me in the exit parking lot, I did not like the smell of the carpet all throughout my stay.
Stayed 1 night in May 2024

10/10 Excellent

Analiza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the property is well maintained, the room is spacious and so clean.
Stayed 1 night in May 2024

10/10 Excellent

Kassandra

Travelled with partner
Liked: Cleanliness, staff & service
Property was organized and cleanliness. Key card is helpful for securing entrances. My favorite is the rooftop to overlook the Houston skyline, and indoor pool with a jacuzzi. However, the only negative experience I encountered is paying approximately $40 including taxes for parking for each vehicle if you are a guest for a hotel. Overall, it was an amazing experience.
Stayed 1 night in May 2024
Response from Reservations Department on 8 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance.
Stayed 1 night in May 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quick and easy check in. super attentive staff!! will return again!
Stayed 1 night in May 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Stephanie Van

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff.
Stayed 1 night in May 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Warren

Liked: Cleanliness, amenities
Great looking hotel. Fabulous staff, especially the Hilton Ambassadors.
Stayed 2 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

8/10 Good

Liz

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

dwight norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

8/10 Good

Kelly

Stayed 1 night in Feb 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Room and amenities were clean. Staff was fantastic
Stayed 2 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Kenneth William

Stayed 3 nights in Apr 2024

6/10 Okay

Mariah

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The rooms air kept turning off. Was hot the whole time. Tossing and turning all night.
Stayed 2 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for taking the time to leave us a review. We have forwarded your comments to our hotel leadership team to review. We hope you will choose to stay with us again.

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such friendly staff
Stayed 4 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Gregorio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Food was great. Only thing I’d say is that their main bar/restaurant opens too late, they had an amazing chicken sandwich I was craving after only having it once. Great stat. Would recommend this hotel
Stayed 3 nights in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Adan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay after enjoying an Astros Game. Room service food was awesome
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

10/10 Excellent

Belkys

Great location
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

6/10 Okay

Alecia

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The television did not work. Didn't bother communicating with front desk as it was late and a one night stay. There was a layer of dust with hair on the night stand and on the lamp. However, the overall property was beautiful.
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for taking the time to leave us a review. We have forwarded your comments to our hotel leadership team to review. We hope you will choose to stay with us again.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!

8/10 Good

Penelope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Reservations Department on 7 May 2024
Thank you for your review! We hope to see you again soon.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice but a bit pricey
Stayed 1 night in Apr 2024
Response from Reservations Department on 7 May 2024
Thank you for the 5 stars! We hope to see you again soon!