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Reviews of Haven Inn & Suites Downtown Houston

2.5 out of 5
Haven Inn & Suites Downtown Houston
5004 North Freeway, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 748 out of 1002 reviews" "
Rating 8 - Good. 172 out of 1002 reviews" "
Rating 6 - Okay. 27 out of 1002 reviews" "
Rating 4 - Poor. 18 out of 1002 reviews" "
Rating 2 - Terrible. 37 out of 1002 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

KEISHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was friendly. I would stay here again
Stayed 4 nights in May 2024
Response from HENRY on 23 May 2024
Dear Guest Thank you so much for the review! We're absolutely thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that our clean rooms, friendly and helpful staff contributed to a memorable stay for you. We appreciate your kind words and we can't wait to welcome you back for another wonderful stay in the future.Best Regards

2/10 Terrible

Muhammad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Showed up for my reservation only to be informed that the previous storm knocked power out so they cannot accommodate me and the Indian gentleman at the front desk assured me that a refund will be processed. That's fine I understand, I messaged through Expedia to get the refund only to be told that I should have cancelled 24hrs before and they have electricity. Messaged again and got no response . Still no refund yet. Horrible customer service, never again. I am still awaiting my refund please.
Stayed 2 nights in May 2024
Response from HENRY on 22 May 2024
Dear Guest Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you experienced due to the power outage during your intended stay. We understand the frustration caused by the miscommunication regarding the refund process, and we're deeply sorry for any inconvenience it may have caused you. If our front desk representative have assured you for the refund then you need not to worry, our cancellation policy is in place to ensure fairness to all guests and to manage our resources effectively. We want to clarify that our team has been diligently working to address all refund requests, including those made through Expedia. However, we understand that there may have been a delay in our response due to the recent power outage, which temporarily disrupted our communication channels and even after getting power we were still not able to reciprocate to many of our guests because our phone lines were down, internet disruptions. Please rest assured that we are actively working to process your refund and address any outstanding concerns of yours and many of our guests.Hope an appreciate that you will understand us during our challenging time.Best Regards

10/10 Excellent

Phuong Anh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place! It's pleasantly clean and spacious, and offers many amenities. The staff is super helpful and they know their jobs very well! The price is so good with such a place! The room looks exactly like the picture. It is just 10-minute walk from the nearest bus stop and around 17 minute drive from downtown. To the manager and staff, keep up the good work!
Stayed 1 night in May 2024
Response from HENRY on 15 May 2024
Dear Guest Thank you for the wonderful review and for your kind words. We're thrilled to hear that you enjoyed your stay with us. Providing a clean, spacious environment with excellent amenities and helpful staff is always our goal. We're glad to hear that you found our pricing fair for the quality of our accommodations. We appreciate your feedback and look forward to welcoming you back on your next visit.Best Regards

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in everything
Stayed 1 night in May 2024
Response from HENRY on 15 May 2024
Dear GuestThank you so much for your wonderful review! We are delighted to hear that your stay with us exceeded your expectations and that you found everything to be great. Thank you once again for choosing to stay with us and for taking the time to share your feedback. We can't wait to have you back for another fantastic experience.

8/10 Good

William

T
Stayed 2 nights in May 2024
Response from HENRY on 14 May 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 Excellent

Rondreco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the room it's self and outside great pricing to
Stayed 1 night in May 2024
Response from HENRY on 13 May 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

2/10 Terrible

Zachariah

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The place appeared to be a renovated old hotel, lacking many modern conveniences despite its high rating. Every night from 2 am to 4 am, there were loud noises outside with people talking loudly. Overall, I would not recommend this place. The staff tried their best, but they lacked the means to enforce any policies effectively. Additionally, there were hygiene issues, such as hair on the bed and pillows, as well as in the sink. It was simply a bad choice overall. Whoever rated it thus hotel high on Google must have been paid to do so, as it does not reflect my experience at all.
Stayed 3 nights in May 2024
Response from HENRY on 13 May 2024
Dear Guest Thank you for taking out time for the feedback which we really appreciate and we really want to know in details that in your 3 night stay what are the modern conveniences we are lacking behind so we could always improve. I understand that you experienced disturbances during your stay, but upon investigation, we couldn't find any evidence of consistent loud noises during the specified hours and that is exactly why we have security camera with alarm in the entire premises. Your concerns about our staff's ability to enforce policies effectively, we take that seriously and review our procedures to ensure they are being followed consistently and last but not the least, in terms of cleanliness, we have rigorous cleaning protocols in place, and we conduct thorough inspections to ensure the highest standards are met. I'm sorry to hear that your experience at our hotel didn't meet your expectations. However, we want to assure you that the reviews and ratings on platforms like Google are submitted by real guests based on their personal experiences. While we respect your opinion, it's important to note that perceptions and experiences can vary from person to person. We take great pride in providing exceptional service and accommodations to our guests, and we continuously strive to exceed their expectations. While we understand that your experience fell short of what you had hoped for, we kindly ask for your understanding that individual experiences can differ. Thank you for choosing to stay with us.Best Regards

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room
Stayed 2 nights in May 2024
Response from HENRY on 12 May 2024
Dear Guest Thank you for taking out time and giving us a wonderful review. We are really happy that you enjoyed your stay and we hope to see you soon Haven Inn & Suites.Best Regards

10/10 Excellent

Sai

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm Hindu God Sai And they Treated me like a God ,Very Good place to stay at .
Stayed 1 night in Apr 2024
Response from HENRY on 6 May 2024
Dear Guest Thank you for the review .It's wonderful to hear that you enjoyed your stay and felt treated with such reverence. We strive to create an environment where all guests feel valued and respected, regardless of their beliefs. We're delighted that you found our accommodations to your liking and hope to welcome you back soon.Best Regards

10/10 Excellent

EDMUNDO

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from HENRY on 7 May 2024
Dear Guest Thank you so much for the wonderful review, we hope you enjoyed you stay with us. Looking forward to see you at Haven Inn & Suites .Best Regards

10/10 Excellent

Josebelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in with welcome goodies. Room was really clean and spacious.
Stayed 1 night in May 2024
Response from HENRY on 3 May 2024
Dear Guest Dear GuestThank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us. Our team takes great pride in providing kind and welcoming service, and it's fantastic to know that you felt well taken care of.We're also delighted that you found our room quality to be excellent. Maintaining cleanliness, comfort, and quality is paramount to us, and we're glad it made your stay enjoyable. We hope to see you soon.Best Regards

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 3 nights in Apr 2024
Response from HENRY on 1 May 2024
Dear GuestThank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic experience with us. Providing exceptional service is always our top priority, and it's incredibly rewarding to know that we hit the mark for you.We hope to see you soon.Best Regards

10/10 Excellent

AMNERIS

Liked: Cleanliness, staff & service, property conditions & facilities
I can stay again for sure.
Stayed 1 night in Apr 2024
Response from HENRY on 30 Apr 2024
Dear Guest Thank you for your kind words! We're delighted to hear that you had such a positive experience during your stay with us. Knowing that you would choose to stay with us again is the highest compliment we could receive.We can't wait to welcome you back for another wonderful stay! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards.

10/10 Excellent

royce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and rooms were clean!
Stayed 1 night in Apr 2024
Response from HENRY on 28 Apr 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 Excellent

Erdenesuren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HENRY on 27 Apr 2024
Dear Guest Thank you so much for taking the time to share your experience with us online. We hope you had a wonderful stay with us it will be a pleasure of welcoming you back soon for another wonderful stay. Warm Regards

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an unexpected 7 hr flight delay so we arrived after the midnight check in. We called ahead and they were very courteous and understandable gm and accommodated us at 230am Very clean room, comfortable bed. We came back a few nights later and that experience was awesome too No elevator and steps are steep only drawback but we got ground floor room. Breakfast in the morning had a good variety and some southwest foods we never tried Solid place to stay very well run
Stayed 1 night in Apr 2024
Response from HENRY on 23 Apr 2024
Dear Guest Thank you so much for your understanding and positive feedback. We are delighted to hear that our team was able to accommodate you seamlessly upon your late arrival. It's wonderful to know that you found our rooms clean and comfortable, and that you enjoyed the variety in our breakfast offerings, including some unique southwest foods. We appreciate your mention of the lack of an elevator and the steep steps; it's something we'll definitely consider as we strive to improve our facilities. We're thrilled to have provided you with an awesome experience and look forward to welcoming you back in the future! If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Warm Regards

2/10 Terrible

Tonie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never checked in when I scheduled to check in I thought it was the wrong date I called immediately the same moment within the hour to change it and no one or the hotel was willing I want my money back.
Stayed 1 night in Apr 2024
Response from HENRY on 20 Apr 2024
Dear Guest Sorry to hear about the confusion with your booking. We understand how important it is to have your reservation aligned with your plans. You need to called or speak to the person from the website you booked the room from but not us. The reason is because, if you had never paid us for the room , how can we refund the amount. So us and also the website which you booked the room from , has to follow some policies which cannot be change.We strive to accommodate our guests to the best of our ability, and I apologize if we fell short in this instance but at the same time using profanity to our staff is non acceptable.Best Regards

10/10 Excellent

Steven

Most excellent place to lay my head!!! Thank you!
Stayed 1 night in Apr 2024
Response from HENRY on 16 Apr 2024
Dear Guest Thank you so much for your enthusiastic feedback! We're thrilled to hear that you found our hotel to be the perfect place to rest your head during your time here. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we could exceed your expectations.Your appreciation means a lot to us, and we're grateful for the opportunity to have been part of your experience. Should your travels bring you back our way, we would be honored to host you again.Warm Regards

8/10 Good

Palaniappan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HENRY on 16 Apr 2024
Dear GuestThank you for taking the time to share your feedback with us. We truly appreciate your honesty and value your perspective. While we're pleased to hear that your overall experience was positive, we also recognize that there may have been areas where we could improve. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience that exceeds your expectations.Warm Regards

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from HENRY on 13 Apr 2024
Dear GuestThank you very much for your fantastic 5-star review! We're thrilled to hear that you had such a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back soon!Best Regards

10/10 Excellent

Gwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean budget friendly and good customer service.
Stayed 3 nights in Mar 2024
Response from HENRY on 9 Apr 2024
Dear Guest, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Thank you for your business.Best Regards

8/10 Good

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for a nights stay, close to downtown and midtown area for fun!
Stayed 1 night in Apr 2024
Response from HENRY on 8 Apr 2024
Dear Guest, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Thank you for your business.Best Regards

10/10 Excellent

Adidoreydi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HENRY on 8 Apr 2024
Dear Guest, Thank you for the review. We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
They do well to keep the place clean and are very hospitable
Stayed 1 night in Apr 2024
Response from HENRY on 6 Apr 2024
Million Thanks Matthew! We are so happy you were impressed with our service and that we were able to provide you with an amazing stay. Hospitality is one of our hallmarks, We appreciate the feedback, see you soon! , Thank you for your business.

10/10 Excellent

Yamile

Stayed 1 night in Mar 2024
Response from HENRY on 21 Apr 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 Excellent

Linh

Liked: Cleanliness, staff & service, property conditions & facilities
It's a good and cheap place to stay near downtown
Stayed 1 night in Mar 2024
Response from HENRY on 29 Mar 2024
Dear GuestThank you so much for taking the time to share your experience with us. Looking forward to welcoming you back.Best Regards

10/10 Excellent

Manjula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HENRY on 27 Mar 2024
Dear Guest Thank you for the 5* review and we hope you had a wonderful stay, looking forward to see you again at Haven & Inn & Suites.Best Regards

10/10 Excellent

Abdulelah

Liked: Cleanliness, staff & service, property conditions & facilities
The best
Stayed 2 nights in Mar 2024
Response from HENRY on 22 Mar 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 Excellent

Ledarius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from HENRY on 23 Mar 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 Excellent

Nargis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cleaning
Stayed 1 night in Feb 2024
Response from HENRY on 21 Mar 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 Excellent

Tara Shankar

Liked: Cleanliness, property conditions & facilities
It was good. I liked it.
Stayed 4 nights in Mar 2024
Response from HENRY on 21 Mar 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HENRY on 18 Mar 2024
Dear Guest.Seeing that you had a 5* experience is the best thing we could hope for. Your review means a lot to us. Thank you for choosing Haven Inn & Suites and we hope to see you soon.Best Regards

10/10 Excellent

Tyrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were visiting from out of town. We arrived and had no issues with check in. It was fast and easy. All staff members were friendly and welcoming. Our room was very very clean. Extremely affordable as well. We will be booking here again when we come back down for our family trip.
Stayed 2 nights in Mar 2024
Response from HENRY on 17 Mar 2024
Dear GuestThank you for sharing your amazing experience with us! We are thrilled to hear that you enjoyed your stay, right from the check-in, to the staffs and the rooms . We looking forward to welcoming you back again with your family. Best Regards

10/10 Excellent

kiana

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from HENRY on 16 Mar 2024
Dear Guest Thank you so much for the online review. Hope you enjoyed your stay and we hope to see you soon. Best Regards

6/10 Okay

Diamond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The stay was ok but they need better management
Stayed 2 nights in Mar 2024
Response from HENRY on 15 Mar 2024
Dear Guest It was a pleasure to welcome you and thank you for your review , we're sorry to hear we fell short of meeting your expectations. Please accept our sincere apologies. We are usually busy on weekend and in spite of your last minute booking cancellations, we were happy that we could let you check in again in your request. However the refund is totally a different matter, for which you need to call the customer service of the same website you had booked from. Your feedback is gratefully received and allows us to continually review guest satisfaction and where improvements could be made . Thank you for you comments once again.Best Regards

10/10 Excellent

Oscar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big in size and staff was friendly
Stayed 2 nights in Mar 2024
Response from Henry. on 13 Mar 2024
Dear GuestThank you for the online review. Hope you had a wonderful stay with us and see you soon.Best Regards

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a hidden gem. Bright parking lot with cameras all around. Very clean and spacious room, comfortable bed, cold A/C, big refrigerator. Just a great all around experience. Amazing quality for the price we paid. Will stay here again for sure.
Stayed 1 night in Mar 2024
Response from Henry. on 13 Mar 2024
Dear Guest.We are so grateful for your 5* review. We are happy that you are happy and we are looking forward for your next visit.Best Regards

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Henry. on 12 Mar 2024
Dear Guest.We are so grateful for your 5* review. We are happy that you are happy and we are looking forward for your next visit.Best Regards

10/10 Excellent

Sixto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good 👍👍👍
Stayed 2 nights in Mar 2024
Response from Henry. on 10 Mar 2024
Dear Guest Thank you for taking out time and giving us a review. Hope you had a wonderful stay and see you soon.Best Regards

10/10 Excellent

tiona

Liked: Cleanliness, staff & service, property conditions & facilities
Great place , great staff , clean ,very reasonable price
Stayed 2 nights in Mar 2024
Response from Henry. on 8 Mar 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million...

8/10 Good

Tyler

Stayed 3 nights in Mar 2024
Response from HENRY on 26 Mar 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 Excellent

Mark, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property definitely felt well cared for. The staff were nice and inviting. The morning breakfast is your basic included fare and it served the purpose. The room was clean and well kept. For the value I would come back to stay here.
Stayed 2 nights in Feb 2024
Response from Henry. on 2 Mar 2024
Dear Guest.Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future and we are indeed looking forward to your next visit.

10/10 Excellent

Ricardo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff upfront was very friendly and very helpful. A great way to start my vacation.
Stayed 1 night in Feb 2024
Response from Henry. on 1 Mar 2024
Dear Guest,Thank you for sharing your great experience. We are so happy you were impressed with all our service and that we were able to provide you with an amazing stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Best Regards, General Manager.

10/10 Excellent

Nargis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel super nice and clean
Stayed 1 night in Feb 2024
Response from Henry. on 29 Feb 2024
Dear Guest, Thank you for taking out the time to share your review with us. A happy review is a great start to our day, as was your review. We are glad to have served you well and hope to see you soon for another wonderful stay experience! Thank you for your business. Warm regards.

10/10 Excellent

Maria

Stayed 3 nights in Feb 2024
Response from HENRY on 21 Mar 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good, friendly staff and room seems quite nice and clean for it's price. Area outside on the property could look a little cleaner, though.
Stayed 1 night in Feb 2024
Response from Henry. on 27 Feb 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 Excellent

Jerel

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great staff
Stayed 1 night in Feb 2024
Response from Henry. on 25 Feb 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 Excellent

Finessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything new
Stayed 3 nights in Feb 2024
Response from Henry. on 24 Feb 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 Excellent

Rosalva

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place , had good breakfast, very clean, they had lots of amenities in the room such as toothbrush & toothpaste,shaving cream. They welcome you with water & chips as you check in. Check in was fast. Will stay here again
Stayed 1 night in Feb 2024
Response from Henry. on 24 Feb 2024
Dear Guest, Million Thanks... Hospitality is one of our hallmarks, so you can always rely on our team to pamper you from arrival to departure. It was a pleasure assisting you, see you soon... , Thank you for your business.

10/10 Excellent

Tejaswi Sri Sai, Mechanicsburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Henry. on 24 Feb 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.