Exterior
Check availability

Reviews of Hampton Inn Houston Baytown

2.5 out of 5
Hampton Inn Houston Baytown
7211 Garth Rd, Baytown, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 117 out of 229 reviews" "
Rating 8 - Good. 69 out of 229 reviews" "
Rating 6 - Okay. 19 out of 229 reviews" "
Rating 4 - Poor. 16 out of 229 reviews" "
Rating 2 - Terrible. 8 out of 229 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Marina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Blankets had what seemed too be blood a stain & it was 93° out and their pool was dirty!
Stayed 1 night in May 2024

2/10 Terrible

Garret

Travelled with group
Liked: Cleanliness, amenities
The eas a discrepancy with my bill and the hotel refused to refund me. Had to go through my credit card company.
Stayed 5 nights in Mar 2023

2/10 Terrible

Melvin

Stayed 5 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in for a funeral didn't get in until late about 11:30 checked in went to get something to eat to bring back to the room get up to her room and all our stuff in my daughter starts eating and I went to turn on the AC it didn't work went to turn on the TV it didn't work went over to the phone to call the front desk and it didn't work so I had to go all the way down to the front desk to let them know and she was great about it moved us to a different room but it was just the whole convenience of it so late at night after a long drive in The Breakfast the next morning was okay the eggs were cold had to wait on Fresh coffee and had to wait for them to bring the water for my daughter to make hot chocolate but other than that it was an okay stay expected more out of what I paid for I stayed in cheaper hotels and didn't have issues
Stayed 1 night in Feb 2024

10/10 Excellent

rachel, baytown

Stayed 3 nights in Dec 2023

4/10 Poor

DOUGLAS

Stayed 6 nights in Oct 2023

8/10 Good

Minh

Stayed 3 nights in Sep 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & Clean!
My wife and I enjoyed our stay at the Hampton Inn in Baytown during a business trip. We appreciated the hot breakfast and friendly staff!
Stayed 6 nights in Sep 2023

10/10 Excellent

Rick

Stayed 1 night in Sep 2023

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly welcoming and helpful
Stayed 2 nights in Sep 2023

10/10 Excellent

greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 2 nights in Sep 2023

8/10 Good

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Aug 2023

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The front desk staff was great, manager knew of my problems but NEVER contacted me. However they had charged my card on the first day for a two day stay. But they kept trying to charge my card AGAIN AND AGAIN about 10 times during the remainder of my stay. the pool was green and disgusting and had trash floating in it and no signs saying closed or anything! The bathroom door in my room was rotted and molded from the shower and was nasty. I have already been charged for my room so to keep from a continuous charge even after speaking to them and calling Expedia! I canceled my card. I have a receipt and pictures. Worst experience ever and will not use Hampton inn at any location ever again NOR will I use Expedia!!
Stayed 2 nights in Jul 2023

10/10 Excellent

greg

Stayed 1 night in Jun 2023
Response from Assistant manager Dahlia on 28 Jun 2023
Thank you for your feedback. We look forward to having you soon!

10/10 Excellent

greg

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Jun 2023
Response from Assistant manager Dahlia on 28 Jun 2023
Thank you for your positive feedback, we hope you come visit us soon!

4/10 Poor

Jason

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
I usually love to stay at the Hampton Inn but the oe in Baytown was by far the worst Hampton I have ever stayed. DO NOT STAY at The Hampton in Baytown
Stayed 2 nights in Jun 2023
Response from Assistant manager Dahlia on 27 Jun 2023
Thank you for your feedback. We are sorry to hear that you stay was not a very good one. We did like to know with more detail was that we lack on. Have a wonderful day.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023
Response from Assistant manager Dahlia on 27 Jun 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Cynthia

Stayed 1 night in May 2023
Response from Assistant manager Dahlia on 27 Jun 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tyler, Grand Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2023
Response from Assistant manager Dahlia on 27 Jun 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Belinda

Travelled with family
Liked: Cleanliness, room comfort
I don’t want to steal you towels!
Check in was great, friendly staff. Upon checking in the room didn’t have enough towels for the 5 of us to shower and the pull out bed did not have linens. The staff brought them up kindly. The next day a different staff member was rude when we requested towels in evening. My kids could care less but they tend to throw things on floor and I’m not going to let them reuse something that was sitting on hotel room floor. The room was booked for 5 and they stated that the rooms were only suppose to have 4 people in them at the front desk. I have 3 small children and I booked the room for 5, I didn’t lie. Then they asked us to remove the dirty towels from the room and bring them to them downstairs in a trash bag. Then we were given new towels. Then we needed towels again for the pool and same process all over again. It was absurd and rude.
Stayed 4 nights in Apr 2023

10/10 Excellent

Luis

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The highway close by lots of dining options walkable quiet. plenty parking, no trailer parking, breakfast was emaculant, coffee, bread, cereal,ect.
Stayed 3 nights in Apr 2023

8/10 Good

darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

greg

Stayed 1 night in Mar 2023

10/10 Excellent

Julizza

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful Hotel
Very convenient to I10. Room was clean and comfortable. Breakfast was alright, maybe an off day.
Stayed 1 night in Feb 2023

4/10 Poor

Franchel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, comfortable bed, nice shower all at a good price.

2/10 Terrible

Laura

Travelled with family, Business traveller
Disliked: Cleanliness
It was alright

10/10 Excellent

Rupeshkumar

Stayed 2 nights in Dec 2022

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff was super helpful. Clean and comfortable room.
Stayed 1 night in Dec 2022

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and property. convenient to freeway.
Stayed 1 night in Nov 2022

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great the lady working the front desk on October 23rd in the morning was awesome.
Stayed 1 night in Oct 2022

10/10 Excellent

Leidys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and nice staff. Everything was very good.
Stayed 1 night in Sep 2022

10/10 Excellent

Lionel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only problem I had there was no cold water in the bathroom sink. Have you ever tried to brush your teeth with hot water???? Young Man at front desk was very good at his job & great personality. I had to call the hotel because I was going to be late for check in and the gentleman that took care of it also had a great personality and was very helpful.
Stayed 1 night in Aug 2022

10/10 Excellent

Ben

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was an amazing upgrade and we stayed for only 2 nights just blown away by everything. Staff was amazing and nice. Housekeeping was awesome even though they were short staff (per a letter put in on our doors) you couldn't even tell. Breakfast and the rest of the amenities were great everything was clean. Couldn't have picked a better place to stay at with my family.
Stayed 2 nights in Aug 2022
Response from Suzie on 22 Aug 2022
Thank you for taking the time to write a review. Thank you for choosing our hotel and staying with us. We hope that you will choose us for the nest time also. Thank you Suzie Gonzales GM

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022
Response from GM Suzie Gonzales on 22 Aug 2022
Thank you for taking your time to write a review.

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Rene

Stayed 1 night in Jun 2022

4/10 Poor

Kevin

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 19 nights in May 2022

4/10 Poor

Randy

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was not cleaned
Room had obviously not been cleaned. The previous person's personal items were still in the bathroom, half used toiletries in the shower. The sheets and pillow cases were obviously not fresh either. The fridge was warm, my leftovers spoiled. Pretty pathetic considering this is the most expensive hotel in the area. I'll never stay here again, I advise you not to either
Stayed 1 night in May 2022

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great one nighter
Stayed 2 nights in Apr 2022
Response from Suzie on 5 May 2022
Thank you taking your time to do the survey. We look forward to seeing you soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Visit With Hampton
My wife and I enjoyed another Hampton stay.
Stayed 1 night in Mar 2022
Response from Suzie on 23 Mar 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No microwave?
Had refrigerator, but no microwave. No iron or ironing board. Only 2 small hooks for hanging clothes. Staff called ahead to ask what my handicap needs were. Set us up with a room with a shower chair.
Stayed 2 nights in Feb 2022
Response from Suzie on 23 Mar 2022
Thanks for staying with us. We appreciate your feedback! Microwaves are upon request. All rooms have a closet it's behind the big mirror and opens the iron and ironing boards are in the closet.

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stop in Baytown. We got in late and James got us checked in quickly and was very kind. Room was clean and comfortable.
Stayed 1 night in Feb 2022
Response from Jerry on 21 Feb 2022
Thank you for taking the time to write us a review! James is a great addition to are team for sure! We look forward to seeing you soon!

8/10 Good

Cathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was great but the shower only had Luke warm water. It would be nice if there was an microwave too
Stayed 1 night in Feb 2022
Response from Jerry on 21 Feb 2022
I am sorry for the inconvenience with the water situation and bring it are attention and I will have maintenance look into it. We look forward to seeing you soon.

8/10 Good

Carla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Jerry on 26 Jan 2022
Thank you for taking the time to respond!

10/10 Excellent

Gina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came into town for Christmas lights and the location was very convenient. Staff was very pleasant. Staff working the breakfast could have been a little more alert to refilling items. We had to ask her if there was going to be more brought out. Gentleman working desk upon checking was great. No hairdryer in room and he brought one up
Stayed 1 night in Dec 2021
Response from Jerry on 26 Jan 2022
Thank you for taking time the time to write the review and we look forward to seeing you soon.

10/10 Excellent

Geraldine A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff very accommodating
Stayed 1 night in Dec 2021