Outdoor pool
Check availability

Reviews of Extended Stay Inn & Suites Channelview

2.5 out of 5
Extended Stay Inn & Suites Channelview
15831 2nd St, Channelview, TX

Reviews

5.6
Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 0 out of 7 reviews" "
Rating 2 - Terrible. 3 out of 7 reviews" "

6.4/10

Cleanliness

5.8/10

Staff & service

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Hector

Liked: Cleanliness
Absolutely No Visitors!!!
If you just want a bed to sleep in then this is your place. Some of the basic hotel amenities were lacking at this hotel. My girlfriend quickly found out there was no hairdryer or an iron/ironing board for her clothes. Mini fridge was fine, but the microwave sitting on top had to be moved to the ground in order for the cord to reach the outlet for use. We Ubered to a nearby event where I was to meet my brother. My brother gave us a ride back to the hotel where I was called upon by the owner to come to the front desk. There was no reasoning with him, I explained he was just giving us a ride and was not staying the night. He stated absolutely no visitors, and I payed the up charge to have my brother for the 15min we used to catch up. Not very understanding staff!!!
Stayed 1 night in Oct 2021
Response from Roger on 3 Nov 2021
Thank you for your business sir. This is extended stay sir if you would ask for it we wood provide you that all things bc we dont keep in the room, If you have asked for it to front desk and if the dont provide you than i am verry sorry. And our hotel police is we dont allow guest, I remember that day late night their was extra person and you came to office to reprogram the key and My self i asked you about visitor and you reserve room for 2 people and you said that he was your brother and he is not going to stay but he wants to stay for couple of hours and it was 1:30 am so our police is no visitor and still you want me to allow visitor, And we have this police bc in past guest bring visitor for couple of hours and that visitors still tools from our other guest trucks that police will be their and we will follow that police very strictly bc we have lot of guest who work with chemical and other company. I am really sorry for inconvenience,

2/10 Terrible

Betty

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Roger on 22 Sept 2021
Sir i all ready response on it but we are here to give good service to over guest and I apologies for inconvenience

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Roger on 8 Aug 2021
Thank you for your business sir we would like to serve you again and again

8/10 Good

Betty

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Good clean quite safe place . Manger didn't return my $25 deposit. Cause supposed I smoked in the room . But all and all it was good
Stayed 1 night in Aug 2021
Response from Roger on 8 Aug 2021
Thank you for your business, I will check with manager,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was ok the bathroom was dirty and towels were stained.
Stayed 2 nights in Jul 2021
Response from Roger on 2 Aug 2021
I am sorry about your inconvenience but pls let me know your room number and name so I can check with my housekeeper bc we have three housekeeping staff

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2021
Response from Roger on 31 Jul 2021
Thank you sir for your Stay, We will be happy to give you service again and again

2/10 Terrible

Patrick

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in May 2021
Response from Raj on 16 May 2021
Guest stayed for 3 nights and didn't complain about any thing but still we are apologies for it and we will take care of it