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Reviews of Embassy Suites by Hilton The Woodlands at Hughes Landing

3.5 out of 5
Embassy Suites by Hilton The Woodlands at Hughes Landing
1855 Hughes Landing Blvd, The Woodlands, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 797 out of 1002 reviews" "
Rating 8 - Good. 123 out of 1002 reviews" "
Rating 6 - Okay. 45 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

tonny

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that the property is so close to nice restaurants and that it was all walkable. Breakfast was wonderful and staff were kind and attentive. We loved our king suite and the option of having a separate bedroom and living room so that if one wanted to stay up or nap the other wasn't disturbed. Self parking is just crazy expensive. There is a free parking garage down the street if you want to walk, but if you are spending this much on a room you can probably afford the parking. Loved our stay.
Stayed 2 nights in May 2024
Response from J on 20 May 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and clean. Beautiful lobby and nice free happy hour. Very nice free breakfast.
Stayed 2 nights in May 2024
Response from J on 20 May 2024
Thank you for your feedback. We appreciate your business.

8/10 Good

Nekita

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from J on 20 May 2024
Thank you for your feedback. We appreciate your business.

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in May 2024
Response from J on 18 May 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

TENISHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb Staycation!!!
Stayed 1 night in May 2024
Response from J on 13 May 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best breakfast. We had a wonderful relaxing stay
Stayed 1 night in May 2024
Response from J on 13 May 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

David W

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from J on 14 May 2024
Thank you for your feedback. We appreciate your business.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to everything you need.
Stayed 4 nights in May 2024
Response from J on 10 May 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, great breakfast and lots to do around the area
Stayed 1 night in Mar 2024
Response from J on 10 May 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

olaf

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, quality, good breakfast
Stayed 4 nights in Apr 2024
Response from Jp on 1 May 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jp on 1 May 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location.
Stayed 2 nights in Apr 2024
Response from Jp on 1 May 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check-in process and clean rooms
Stayed 1 night in Apr 2024
Response from Jp on 14 Apr 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2024
Response from J on 25 Apr 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

jose

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities
The views and the service is amazing.
Stayed 1 night in Mar 2024
Response from Jp on 31 Mar 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Jeffrey D.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 1 night in Mar 2024
Response from J on 31 Mar 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

José Augusto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
top notch hotel, very clean helpfull staff , new facilities, great food
Stayed 3 nights in Mar 2024
Response from Jp on 2 Apr 2024
Thank you for your feedback. We appreciate your business.

6/10 Okay

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love how close it is to great restaurants
Stayed 1 night in Mar 2024
Response from J on 19 Mar 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are kind and helpful. I have to say I highly dissappinted in the beds! Usually, any facilities connected with Hilton have amazing beds and pillows. This property's bedding was not so great..
Stayed 2 nights in Mar 2024
Response from J on 18 Mar 2024
Thank you for your feedback. We appreciate your business.

8/10 Good

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location. Easy check in friendly staff. Would definitely recommend and stay again.
Stayed 3 nights in Mar 2024
Response from Jp on 17 Mar 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Modesto

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area
Stayed 1 night in Mar 2024
Response from Jp on 17 Mar 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I didn’t like paying $22 for parking
Stayed 1 night in Mar 2024
Response from Jp on 10 Mar 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean and great atmosphere great breakfast.
Stayed 1 night in Mar 2024
Response from Jp on 10 Mar 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and the hotel very clean and inviting. The breakfast was excellent for its type, and the room was spacious. Great parking. Central location for the Woodlands and surrounding areas. Really a great stay. We would stay here again if the need arises.
Stayed 2 nights in Feb 2024
Response from Jp on 8 Mar 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. But then at a cost of over $300 per night it should be very nice if not amazing.
Stayed 2 nights in Feb 2024
Response from J on 7 Mar 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Asma

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean.. I'd stay again
Stayed 1 night in Feb 2024
Response from Jp on 4 Mar 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Denise

Liked: Property conditions & facilities
We love going to this hotel for a night away. The rooms are lovely. Fatima is the bartender for happy hour and we enjoy seeing her again and again. Full breakfast included with rooms is great too. And the. Of course The Woodlands area is lovely.
Stayed 1 night in Feb 2024
Response from Jp on 25 Feb 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely stay again
Stayed 1 night in Feb 2024
Response from Jp on 25 Feb 2024
Thank you for your feedback. We appreciate your business.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from JP on 25 Feb 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Customer Service!
Upon arrival staff was very welcoming and accommodating. We received the same courtesy at checkout. I'll definitely be staying at the Woodlands location in the future!
Stayed 1 night in Feb 2024
Response from Jp on 12 Feb 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Noelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from the minute you arrive were great especially during breakfast! Perfect overnight getaway, will definitely be back!
Stayed 1 night in Feb 2024
Response from J on 10 Feb 2024
Thank you for your feedback. We appreciate your business.

8/10 Good

TYLER

Stayed 5 nights in Feb 2024
Response from K on 10 Feb 2024
Thank you for your feedback. We appreciate your business.

4/10 Poor

Cesar

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We stayed there in August and had a pleasant experience; although, this time around the customer service and the maintenance of the room was terrible! At check-in I asked the front desk clerk if sports teams were staying at the hotel to better understand the type of clientele the hotel. His response was poor, by telling me not to book next weekend because it was going to be bad… (I was learning not asking for an unprofessional opinion). The room was poorly maintained, the wall paper was coming off the bathroom wall, the toilet seat is very loose, and there’s black scuffs on the gray walls. It’s apparent the room needs paint touch ups. The housekeepers didn’t greet me once after I greeted them in English and Spanish. The bartender was very busy on Saturday around 5:30 or 6pm didn’t have anyone to help him, but I saw another restaurant employee standing at the podium staring doing nothing with only one client sitting in the restaurant. I came down stairs at 2am to buy Tylenol and the front desk clerk seemed to have an attitude, didn’t greet me back after saying good morning to her. She asked me for my room number to charge it to the room and didn’t ask for my last name to verify if I was the person staying in that room. This leads me to believe anyone could make charges to random rooms. My family and I were there to celebrate my daughter’s birthday. She wore a birthday ribbon, but none acknowledged her. I paid over $300 for one night and this was a poor experience!
Stayed 1 night in Feb 2024
Response from J on 10 Feb 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time! Really nice hotel and awesome breakfast! Would stay here again!
Stayed 3 nights in Jan 2024
Response from Jo on 3 Feb 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Everyone was very accommodating, location great we will stay here evertime we come to Houston
Stayed 5 nights in Jan 2024
Response from Jp on 3 Feb 2024
Thank you for your feedback. We appreciate your business.

2/10 Terrible

Taiwo A

Stayed 2 nights in Jan 2024
Response from J on 10 Feb 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Jeanette

Stayed 1 night in Jan 2024
Response from Jp on 23 Jan 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. We were there for my daughter’s soccer tournament. The hotel was clean and breakfast had variety of things. Will stay again.
Stayed 1 night in Jan 2024
Response from Jp on 8 Jan 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

OSCAR

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staf, felt like coming back.
Stayed 2 nights in Jan 2024
Response from Jp on 9 Jan 2024
Thank you for your feedback. We appreciate your business.

8/10 Good

Shaun

Stayed 2 nights in Jan 2024
Response from Jp on 8 Jan 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Embassy Suites was clean and the staff was very friendly. I wish I was able to take advantage of the amenities like happy hour and breakfast, but I enjoyed my staycation in the room and slept in. The bedding was comfortable and there were lots of food options in and around the property.
Stayed 1 night in Dec 2023
Response from Jp on 6 Jan 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jp on 6 Jan 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Cherie R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a strange noise probably heating cooling system? I'm not sure but it went on my entire stay. I did mention it to the front desk but only as an F.Y.I. I didn't ask to move although they were happy to accommodate. I usually stay at Embassy suites when I travel because i love the separate rooms, as I'm more than likely working, mainly business/pleasure trips. The Woodlands property should be 5 star! Everything about this location was exceptional. Night shift, day shift ftont desk specialist, restaurant staff and housekeeping. Excellent
Stayed 4 nights in Dec 2023
Response from Jp on 6 Jan 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from J on 2 Jan 2024
Thank you for your feedback. We appreciate your business.

10/10 Excellent

victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family comfort
Very comfortable , clean and conveniently located. Spacious rooms, good bedding and nice bathroom. very friendly staff. generous breakfast.
Stayed 2 nights in Dec 2023
Response from J on 31 Dec 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Gustavo

Travelled with family
Liked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from J on 30 Dec 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jp on 28 Dec 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023
Response from Jp on 29 Dec 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

MARGARET

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jp on 28 Dec 2023
Thank you for your feedback. We appreciate your business.