Lobby

Reviews of Comfort Suites Stafford Near Sugarland

2.5 out of 5
Comfort Suites Stafford Near Sugarland
4820 Techniplex Dr, Stafford, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 347 out of 792 reviews" "
Rating 8 - Good. 216 out of 792 reviews" "
Rating 6 - Okay. 103 out of 792 reviews" "
Rating 4 - Poor. 63 out of 792 reviews" "
Rating 2 - Terrible. 63 out of 792 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

David

Business traveller
Disliked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Paramjeet

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
staff can keep it clean but not interested in cleaning
Stayed 3 nights in May 2024

4/10 Poor

Mahmoud

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor
Stayed 4 nights in Mar 2024

4/10 Poor

Brian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I arrived at 9pm Saturday night from Dallas for a mountain bike race Sunday morning. The room has odor of smoke, like it used to be a smoking room. The mini fridge was broken and the entire property had no ice machine. The food I brought spoiled. I reported to the desk clerk the next morning and he said not my problem, management problem, I will report it to them.
Stayed 1 night in May 2024

2/10 Terrible

Russel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac didn’t work it was an oven in my room, bugs in the room, wifi didn’t work, toilet didn’t work at one point, card to get into the room didn’t work, lamp light didn’t turn on in the room. Overall, terrible experience. Never going back.
Stayed 5 nights in Apr 2024

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness
The breakfast was the worst we have ever had at any location we have ever stayed in. The morning staff was actually dismissive to the point of rude and tried to stay away from the dining area. We have never ever seen anywhere be as poor as this location.
Stayed 1 night in Jan 2024

2/10 Terrible

priscilla

Travelled with family
Very dirt, hallway carpet was filthy, rooms are very out dated, towels old and thin, room smelled, wallpaper was peeling off walls, room carpet dirty
Stayed 2 nights in Apr 2024

2/10 Terrible

Quinn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed face towels had to ask for them. TV didn’t work. Ceiling was peeling. Not as clean. I would like a refund. I tried to talk to a manager but no one was at the front desk.
Stayed 1 night in Apr 2024

2/10 Terrible

Nicole

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Damp, rooms smell like mold, water spots on ceiling, damaged walls, broken lamp in room, breakfast was horrible ("fresh" coffee barely luke warm, hardly anything ready at advertized time despite only frozen/microwaveable warm food option).
Stayed 2 nights in Apr 2024

6/10 Okay

Abros, McKinney

Stayed 3 nights in Apr 2024

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was so bad we left. Expedia was just as terrible at handling the situation. The hotel didn’t even have working phones! Very unsafe!! Stay away from this dump!
Stayed 7 nights in Apr 2024

6/10 Okay

Md Mostofa

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The amenities and services could be better. Breakfast was a disappointment.
Stayed 4 nights in Apr 2024

8/10 Good

shawn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Melissa

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This is a very basic hotel, which I was expecting. However, the elevator wasn't working and we had to carry our luggage up and down the stairs, which was very inconvenient. Also, they didn't have an ice machine in the hotel. I likely wouldn't stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Houston
Stayed 1 night in Mar 2024

10/10 Excellent

Samuel, Houston

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Jordan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was friendly, but upon arrival we had minimal bathroom linen, outlet cover missing, rusted microwave, elevator buttons hardly worked, the plumbing was terrible, the pool and hot tub were both green and the hot tub had broken tiles in it and algae growing everywhere and breakfast was waffles and the absolute bare minimum. Nothing hot.
Stayed 6 nights in Mar 2024

4/10 Poor

Cory

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

RITA, ROSENBERG

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024

8/10 Good

Vanesa

Travelled with partner
Liked: Staff & service, amenities
It could be cleaner, but overall it’s been a nice stay so far.
Stayed 1 night in Mar 2024

4/10 Poor

Stephanie

Travelled with family and small children
Disliked: Amenities
Room wasn’t what I paid for had to wipe everything down with sanitize wipes
Stayed 4 nights in Mar 2024

8/10 Good

Nilkanair

Stayed 2 nights in Mar 2024

10/10 Excellent

Wilfredo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay everything is nice
Stayed 3 nights in Mar 2024

2/10 Terrible

JONATHAN

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty facility and unfriendly not customer service driven staff. I checked out within 4 hours of check in after finding a roach/insect leg underneath my pillow case and hair thru out room! Employee working the counter (Mallory) did not give me any proof of check out of concern or validation of my complaints. Expedia did a fantastic job on finding a new hotel for me and my family right away, however when asking the hotel franchise for a refund, they stated I was never checked out!!! We called the hotel directly numerous times to get proof of our check out in which were were hung up on, over 4 attempts. DO NOT STAY HERE! Hotel is dirty and run down, staff is awful, disregarding and they do not try and help the paying customer. Pay the extra fees and stay elsewhere, there are plenty of options in the area.
Stayed 3 nights in Mar 2024

4/10 Poor

dharmesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from JT on 13 Feb 2024
We are so very sorry that we failed to provide you with a pleasant stay. We will be addressing your review with the staff and management to make improvements to our services and amenities. Thank you for letting us know and we hope to properly host you in the future.

4/10 Poor

Dixie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly and helpful. Room did not have any washcloths, I had to ask for some which I was told they weren’t any clean ones and they were all being washed. Then I was told they would bring some to our room but they never did bring any to us. Will not be staying at that location again.
Stayed 3 nights in Feb 2024
Response from JT on 9 Feb 2024
Please accept our sincere apologies for the issues with the towels/wash cloths in your room. We are understaffed at the moment and that will change very soon. Thank you for your patience while we make the necessary changes. We are constantly striving to improve our services and amenities.

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice workers!
It was a nice hotel room. I loved that there was a sitting area. The bathroom didnt have any washclothes just regular towles and hand towles. The bed wasnt that comfortable to be there was a dip in the bed on the side i was on. The location was great it was right off the freeway and close to all kinds of foofld and shopping.
Stayed 1 night in Feb 2024
Response from JT on 9 Feb 2024
Thank you for choosing our location for your hotel stay. We appreciate your business and look forward to serving you again whenever you are in our area. Please accept our sincere apologies for the problems with the bed. I will let management know to replace the mattress. Thank you for your patience while we improve our property.

8/10 Good

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice and friendly staff
Stayed 2 nights in Feb 2024
Response from JT on 7 Feb 2024
Thank you for being our guest. It was our pleasure. We appreciate the opportunity to serve you and hope to have another whenever you are in the area.

4/10 Poor

Deborah

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from JT on 7 Feb 2024
Thank you for letting us know that we fell short of giving you a pleasant experience. We apologize for any inconvenience and will strive to improve our services. We hope to have another opportunity to properly serve you.

2/10 Terrible

Gabrielle

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room we were offered had dirty linen covered with strands of hairs. The second room we were offered had spiders and bugs crawling on the bed. Several lights didn’t work in the room including the telephone. Front desk lady is not kind or accommodating at all.
Response from JT on 5 Feb 2024
Please accept our sincere apologies. We will be following up with the housekeeping and maintenance to make sure the necessary changes be made immediately. We apologize for any inconvenience this caused and we will do everything to make sure it does not happen again.

6/10 Okay

Rollis

Disliked: Amenities
Convenient location, rooms designed well, internet was good. The men at the desk were very helpful. The young lady had an attitude that was not helpful. The property has not been cared for well and it is showing. I think that his name was Brandon that was exceptionally helpful to me. Sunday breakfast was not what it could have been.
Stayed 2 nights in Jan 2024
Response from JT on 1 Feb 2024
Thank you for choosing our location for your stay. We apologize for any inconvenience that you incurred and will follow up with the front desk staff to ensure better customer service practices. We are methodically working on improvements on the property and with the help of a wonderful maintenance person, we will reach our goals. Thank you for your patience while this transition takes place.

4/10 Poor

Mey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
La propiedad necesita urgentemente mantenimiento, las vajillas de seguridad no funcionan, el desayuno es muy limitado, habían cucarachas en el baño, la alfombra estaba sucia y gastada, humedad y mal olor. Los empleados hacen lo posible y son amables.
Stayed 4 nights in Jan 2024
Response from JT on 29 Jan 2024
Please accept our sincere apologies for all of the issues you encountered. We will speak with maintenance staff as well as housekeeping to make sure that these issues are corrected. Thank you for bringing them to our attention. I am glad that the staff was helpful. I will let them know that you did appreciate them. Again we will do our very best to correct the issues you presented.

8/10 Good

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe there the area was nice with alot of nice restaurants if needed.
Stayed 1 night in Jan 2024
Response from JT on 29 Jan 2024
Thank you for choosing our location for your stay. We appreciate your good review, your business, and look forward to serving you again whenever your travels bring you to our area.

6/10 Okay

Nancy

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not clean the floors were dirty in the room and the hallways. It was hot in the hallways.
Stayed 1 night in Jan 2024
Response from JT on 29 Jan 2024
We apologize for the inconvenience and will follow up with both the maintenance and housekeeping departments. Please accept our sincere apologies and rest assured we will fix the problems.

8/10 Good

Joshua

Stayed 1 night in Jan 2024
Response from JT on 29 Jan 2024
Thank you for choosing our location for your recent stay. We realize you have many choices and are very appreciative that you chose us. We look forward to serving you again the next time you are in our area.

8/10 Good

Amia

Stayed 1 night in Jan 2024

2/10 Terrible

Kyla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JT on 24 Jan 2024
Please accept our sincere apologies for failing ot provide you with a pleasant stay. We are taking the necessary steps to make sure we are better prepared to properly host all of our guests and we thank you for your patience while this is accomplished.

8/10 Good

Noureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from JT on 22 Jan 2024
Thank you for letting us know how your stay was while you were a guest here. We appreciate the feedback and we look forward to another opportunity to serve you in the near future.

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JT on 19 Jan 2024
Thank you for your great review. We loved having you as our guest and look forward to having another opportunity to serve you.

6/10 Okay

Marco

Liked: Staff & service, room comfort
Good for a place to rest.
The guy at the reception desk was very helpful, polite and friendly. Their little hand sanitizer dispensers on the property were empty. They were using the base of their stairs as a storage room and had old carpets and I don't know what else there. Not a good look and can be prevented just by using an actual storage room. The bathtubs are old, peeling and need to be replaced. To be fair, the room was clean. No funny odors.
Stayed 1 night in Dec 2023
Response from JT on 19 Jan 2024
Thank you for letting us know where we fell short. We have already replaced the hand sanitizer solution and the carpet in the main areas are schedulted next week. We apologize if these issues caused an inconvenience to you and rest assured they will all be addressed soon.

8/10 Good

Charlene

Liked: Cleanliness, staff & service, amenities
Ok decent condition
Stayed 1 night in Jan 2024
Response from JT on 15 Jan 2024
Thank you for choosing our location for your stay. We are fortunate to have been able to serve you and we hope the next time you are in our area you will again choose us so that we may have the privilege of serving you once again.

2/10 Terrible

michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from JT on 15 Jan 2024
Please accept our sincere apologies for not providing you with a pleasant stay. It is our goal to make that happen for each and every guest. We will make the necessary improvements to hopefully properly serve you in the future.

4/10 Poor

Mary

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We must have been given the same room as a previous reviewer. The fan in the bathroom did not work. A maintenance person did come look at it, but it could not be fixed. The microwave was broke. The carpet was extremely filthy. There was visibly thick dust on the valance and the drapes were dirty. And to end the stay, I killed a roach on the bathroom floor the morning we were leaving. I did appreciate the coffee always being available and hot in the lobby because there was not coffee in the room. I asked the housekeepers two days in a row for room coffee, but they only had decaf.
Stayed 3 nights in Jan 2024
Response from JT on 15 Jan 2024
Please accept our humble apologies for the unfortunate experience your encountered during your stay with us. We will do everything possible to make the necessary changes to improve our services so that we may hopefully serve you properly in the future. Again we are so sorry for any inconvenience this created.

6/10 Okay

Naguleswaran

Travelled with partner
Stayed 3 nights in Jan 2024
Response from JT on 10 Jan 2024
Thank you for choosing our location. We appreciate your letting us know that we fell short in areas that we can improve upon so please rest assured that it will happen immediately. We hope to properly serve you on a future visit.

4/10 Poor

Darlene, San Antonio

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fairly quiet. Lots of pillows, towels. Bed uncomfortable, no fan in bathroom, door key rarely worked> had to keep going down to desk to have it fixed, elevator doors were malfunctioning, opening and cclosing yet staying on the same floor unless you pressed and held button to hold them closed. Lobby tv so loud you csn hear it dow the hall on 2nd floor. Only 1 luggage rack>if used, you waited or did without. Toilet paper=sand paper! Coffee was just horrible, and i drink instant>so if i say it was terrible, it was!!. I wont be staying again
Stayed 3 nights in Jan 2024
Response from JT on 10 Jan 2024
Thank you for letting us know where we need to improve.Please accept our sincere apologies for any inconvenience you incurred. We will be sharing your review with the staff at our next meeting so that we can improve upon our services and do what it takes to hopefully earn back your business.

2/10 Terrible

FNU

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from JT on 8 Jan 2024
We apologize for failing to provide you with a pleasant stay. Please know that we will be making improvements to make sure that this does not reoccur. Please accept our sincere apologies for any inconveniences you incurred and we will do better in the future.

2/10 Terrible

Bertha

Disliked: Cleanliness, staff & service, property conditions & facilities
El desayuno es terrible y las cafeteris muy sucia y lis cuertos muy sucios
Stayed 2 nights in Dec 2023
Response from JT on 8 Jan 2024
We appreciate you letting us know where we failed to have you enjoy a pleasant stay. We will be working on our breakfast menu items and cleanliness of the coffee area. Please accept our sincere apologies for any inconvenience you encurred and know that we will be making the necessary improvements.

6/10 Okay

Raymond

Travelled with family and small children
Very centric area where this hotel is, but hotel has some cons: *Limited things in breakfast *Rooms are ok, not excelent. *Very disappointed on the cleaning of the floors, dirty carpets and elevators dirty. *During staying not receive housekeeping service. If you're in a hurry you can stay here, but I recommended pay a little more and stay in a better place...
Stayed 2 nights in Dec 2023
Response from JT on 8 Jan 2024
Thank you for letting us know where we failed you. We have a new maintenance person so many of the issues reported have already been resolved. But we will continue to make improvements moving forward to provide a more pleasant stay for our guests. We hope to have another opportunity to properly serve you in the future.

2/10 Terrible

Mai T

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel, we were travel a lot and this hotel is the most terrible, breakfast doesn’t have anything, no bacon no egg just couple of croissants and muffins, it’s not worth for the money. Specially Staffs are rude AF, we won’t never come back again!!!
Stayed 3 nights in Dec 2023
Response from JT on 2 Jan 2024
Please accept our sincere apologies on behalf of the staff. Rudeness is completely unacceptable and will be addressed immediately. In regards to the breakfast, we will be addressing the necessary improvements with management in our next staff meeting. Again, please accept our apologies and rest assured ithe necessary improvements will be made.

6/10 Okay

Marco

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff not interested in customers!! They didn't clean our room when we asked!! We had to take the garbage out of the room by ourselves. Carpet its dirty!@
Stayed 4 nights in Dec 2023
Response from JT on 2 Jan 2024
Please accept our sincere apology for the staff's poor performance. We will be addressing that problem and the maintenance issues with that department. We appreciate your patience while we make the necessary improvements. Thank you for your business and we hope to properly host you in the future.