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Reviews of Anstatthotel.ch Horw

3 out of 5
Anstatthotel.ch Horw
Kantonsstrasse 154, Horw

Reviews

8.4

Very good

Rating 10 - Excellent. 2 out of 6 reviews" "
Rating 8 - Good. 3 out of 6 reviews" "
Rating 6 - Okay. 1 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

9.0/10

Cleanliness

Reviews

8/10 Good

Shalini

Travelled with family
Liked: Cleanliness, room comfort
Decent stay
Located in Horw but well connected with trains to downtown Lucerne. Check in was cumbersome as it was all ‘personless’. I did not see a hotel employee in the 3 days we stayed and that felt impersonal and vague. One must have a good data plan and lots of phone battery life at all times otherwise you cannot enter the building. There is no one you can call if you are stranded out. The electronic key did not work all the time. While in the building, wifi was adequate. Parking is paid (CHF 7 per 24 h). Though coin operated, Washer/dryer facility was an advantage. Communication was via WhatsApp texting only. Rooms were comfortable and cooking/tea/coffee making equipment served our needs. Noisy at night as walls are not sound proof and street noise was disturbing until at least 1 am. Ask for Lucerne travel pass that will allow unlimited train travel in zone 10 that was enough for us. Overall, a decent stay.
Stayed 3 nights in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Good location, small, clean room
The location is super, easy to get to Lucern downtown by car. There is also a bus stop right outside of the building as well. We are family of three. The room was smaller than expected. The small open kitchen was small but sufficient and well-equipped, but there was a notice that we should not cook something with heavy smoke or steam, as there is no ventilator so it was a bit stressful to cook. Overall the room was just too small to stay comfortably. We could hear soccer game from the field nearby in the evening (which didn't bother us) so not for someone looking for a super quite stay. Note that there is no reception in building so you need to download an App and use bluetooth to open door. Staff was helpful so spoke good English when we called.
Stayed 6 nights in Sep 2020
Response from Your Anstatthotel on 5 Nov 2020
Dear Guest Thank you for your feedback. We are very sorry that we have not been able to satisfy you with our services. Each of our employees always strives to give their best. We'd love to talk to you personally about your negative experience to make sure it doesn't happen again. We would be very grateful if you would contact us about this.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Passt
Alles Tiptop, einzig Zugang mit Smartphone etwas gewöhnungsbedürftig.... (Einrichtung für ältere Gäste evtl schwierig...)
Stayed 2 nights in Oct 2021

8/10 Good

Dora

Liked: Cleanliness, room comfort
Man muss Glück haben im Anstatthotel.
Unsere Unterkunft war super erreichbar mit dem ÖV. Im Vergleich vor ein paar Wochen hatten wir zu zweit ein Familienzimmer. Daneben war eine Familie, wo alle vier Personen herumschreiten; wir mussten die Zentrale informieren/ Der Rest der Woche war jeden Abend Im daneben liegenden Fussball- Club Training. Einmal wurde Geburtstag bis Mitternacht gefeiert; wir hatten so keine Ruhe. Ansonsten war es tagsüber ok.
Stayed 6 nights in Aug 2021

10/10 Excellent

Gerhard

Liked: Cleanliness, room comfort
vollkommen in Ordnung
Stayed 7 nights in May 2021