Hope Town Trip

Beautiful building, clean rooms with everything one needs. Good evening entertainment and a nice beach. We felt that the property is underutilized, the grand hotel lobby looks as though it ought to have a grand piano and serve afternoon tea - it is totally underutilized. Same goes for the outside lovely grounds. The outside bar does not open until 10.30 am and is closed in the evening. People would love to set outside, perhaps have a guitarist and enjoy cocktails and a view sad to see no-one around.

Overall a nice trip. Check in was extremely slow. Room was not ready and waited way too long for the room to be ready. Ruined our first day. Room was spacious and clean. Temporary adult pool was ok. Way too many reserved chairs that were not being used. A complete waste when there are not enough chairs to begin with. Just another way for them to make more money. Need a better system for guests who are over 18 to enter the adult pool. Kept telling my daughter every day she could not be there when she is 19. They were not even nice about it even when I showed them her passport. They looked at us like they didn’t believe her. Not cool and was annoying all week. Would not return sorry. Many better places with better service that make you feel like they actually want you there.

Hermosa experiencia la que tubimos con mi familia en este lugar el personal fue muy amable quedamos muy encantados las piscinas muy limpias esas playas son muy hermosas la comida es deliciosa el personal de hotel es muy atentos Nuestro check in era a las 4 pero Erick Aredondo front Office Systems Training Nos permitio poder entrar antes a las instalaciones eso nos encato poder disfrutar temprano del hermoso lugar recomiendo este lugar es muy bello

Water park is great for the kids.

Housekeeping is very professional and keeps your room clean. I never have breakfast there. The AC filter in the room was very dusty!