Hon Chong Promontory

Started off great KIM was so friendly and helpful and so nice went downhill from there. Got an unusual note that my wife’s makeup was on a hand towel and it was used as a mat , 40k fine I washed it for them and this was accepted ! Was really odd, most hotels have complimentary small water but no asked for another 40k , KIM should be the manager as she had the perfect attitude The spa was awesome and great service! So worth paying a little more than the street ones , well trained and quiet place , Highly recommend

Very Disappointing Experience Unfortunately, my experience at this hotel was far below what I expected from a 5-star property. The room was not properly cleaned, and the towels and toilet paper were not replaced. The elevator and floors were also wet, which was both unpleasant and concerning. The management and front desk staff did not appear to be adequately trained to the standards expected of a 5-star hotel. There seemed to be a lack of organization, communication, and attention to detail. The spa was also not clean, which was especially disappointing given the level of service and cleanliness I expected from a luxury hotel. Overall, the management and service need significant improvement. For a hotel claiming to be 5-star, I expected much better cleanliness, organization, professionalism, and customer service.

Clean room, convenience restaurants and staff is super helpful