"This was our 2nd stay. The (2) ladies who checked us IN were extremely off-putting and not at all helpful explaining why we didn’t get the room we’d hoped for. Not all travelers are “app-savvy” and they should have been a bit more helpful and understanding. I felt we’d also disturbed their conversation, a pretty big “welcoming disappointment”honestly.
We had breakfast upstairs at Sonoma, and it was a completely different, totally uplifting experience. A HUGE SHOUT-OUT to waitresses Madison and Segen, and to our cook Narcisso. Madison is IMPECCABLY VERSED in ALL “nuances” of waitressing. She was dressed elegantly, soft spoken, and served our food to us as if we were in a British tea room…classy, professional, polite and smiley. Segen was alert, prompt and she just zipped around on her feet. She kindly told my husband that he’d dropped his wallet on the ground…and this was as she walked past our table! Thank you so much Madison and Segen; we will not forget our experience at Sonoma and we WILL be back, ALL because of your outstanding service and kindness. You are a great team! Last but not least, a shoutout to chef Narcisso. The avocado toast with poached eggs was outstanding; the eggs were soft inside, yet cooked to such perfection. The avocado was fresh and so creamy and the arugula was crunchy, nutty and refreshing! My husband’s omelette was “pale”, and the potatoes were served cold. Better luck next time."
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