Indoor pool

Reviews of D. Hotel Suites & Spa

3 out of 5
D. Hotel Suites & Spa
1 Country Club Rd, Holyoke, MA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1698 out of 2276 reviews" "
Rating 8 - Good. 408 out of 2276 reviews" "
Rating 6 - Okay. 87 out of 2276 reviews" "
Rating 4 - Poor. 47 out of 2276 reviews" "
Rating 2 - Terrible. 36 out of 2276 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a charming hotel that we’ve stayed in a couple of times. Staff is always excellent and our stay very comfortable.
Stayed 2 nights in May 2024
Response from JB on 25 May 2024
Good afternoon Mark,Thank you for taking the time to review our hotel. We are elated to find that we offered you a 5 out of 5 experience, as we take great pride in seeing how guests enjoyed their stay with us. Our team appreciates your choosing D. Hotel Suites & Spa as your lodging destination, and we look forward to hosting you again soon.Yours, in hospitality,

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, better than average breakfast, clean, and comfortable bed. Things are a bit outdated, however we enjoyed our stay. Loved having fresh avocado with my eggs and Chobani yogurt.
Stayed 1 night in May 2024
Response from JB on 23 May 2024
Good evening Elizabeth,Thank you for taking the time to review our property. We always appreciate receiving guest feedback, which provides insight into how we are performing for guests. We do hope to host you again soon.Yours, in hospitality,

8/10 Good

naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is the 4th time I've stayed at this hotel.... the breakfast that used to be fantastic has gone down in quality quite a bit since before covid.... everything else was fine, but i was looking forward to a nice breakfast to start my day.
Stayed 3 nights in May 2024

10/10 Excellent

Arjen, Klamath Falls

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice quiet, quaint little piece of heaven
Stayed 2 nights in May 2024
Response from JB on 22 May 2024
Good evening Ajen,Thank you for your very nice review. We are always excited to know that you enjoyed your stay with us at D. Hotel Suites & Spa. Your description of our property is warmly received, and appreciated. We do hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Thomas

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from JB on 22 May 2024
Good evening Thomas,Thank you for taking the time to review our property. We are always excited to know that guests enjoyed their stays with us. We hope to host you again soon.Yours, in hospitality,

10/10 Excellent

J Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JB on 22 May 2024
Good evening J Paul,Thank you for taking the time to review D. Hotel Suites & Spa. We appreciate your feedback, and hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Amara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spent two nights here for graduation at UMass. A 15-20 minute drive to campus. Hotel was clean, comfortable and convenient. Coffee and breakfast in the morning was helpful to get going! Staff was super helpful and friendly.
Stayed 2 nights in May 2024
Response from JB on 22 May 2024
Good evening Amara,Thank you for taking the time to review our property. We are always excited to know that you enjoyed your stay, and that you found everything clean, comfortable, and convenient. We hope to host you on your next visit to the area. Yours, in hospitality,

6/10 Okay

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
The room was clean, if spartan. The restaurant was noisy and the food fair-good. The breakfast was ok. The facilities are somewhat isolated and a little shopworn. The water pressure was a bit low and the water in the shower lukewarm, in part because the shower valve could not be turned on in full. The bright spot was the staff. Friendly and courteous at the front desk and dining areas. Not a bad place for a night but on par with a Hampton Inn. Another good aspect, they do enforce the noise cutoff. Not great, but not bad.
Stayed 1 night in May 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JB on 20 May 2024
Good evening Lee,Thank you for taking the time to review our property. We appreciate it. We are always happy to know that you enjoyed your stay with us at D. Hotel Suites & Spa. We hope to host you again soon.Yours, in hospitality,

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
I pre-paid for my stay; On arrival, I was charged a $50.00 hold which I was told would be reimbursed. The hold went on fast. I am yet to see the reimbursement. Upon exit, I was charged an additional $6 and change for a "spa fee". This is a sleazy way to get additional revenue. Just charge the total cost and don't make-up fees.
Stayed 1 night in May 2024
Response from J on 19 May 2024
Thank you Denise for taking the time to review our property. Standard practice in hotels is to hold an incidental hold while staying at the property. Every guest gets a confirmation with all the fees included, pre paid reservations are no exception. We do not tack on fees after the fact. Thank you for staying with us and we hope you choose us again in the future.

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious room and friendly staff
Stayed 1 night in May 2024
Response from J on 19 May 2024
Thank you Cheryl for your review, we hope you stay with us in the future.

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything, especially the staff! Bed super comfy! Breakfast was great! Also, nice having a restaurant and bar right next door. The food and service fabulous!
Stayed 2 nights in May 2024
Response from JB on 22 May 2024
Good evening Betty,Thank you for taking the time to provide this wonderful review of our property. We are extremely excited to see that you enjoyed our hotel, staff, and The Delaney House yards away from our front door. We do hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Lisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice people, decent location, great room. Just wish bar was open later!
Stayed 1 night in May 2024
Response from JB on 20 May 2024
Good evening Lisa,Thank you for taking the time to provide us with feedback on our property. We are always happy to know that you enjoyed our staff, location, and hotel. We will pass along your comments to our management, as well. We hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, always welcoming and helpful. Great, clean room and wonderful choice for breakfast! The hotel is quiet which we appreciated
Stayed 2 nights in May 2024
Response from JB on 20 May 2024
Good evening Emma,Thank you for taking the time to provide feedback for our property. We always appreciate knowing that guests have enjoyed their stays with us at D. Hotel Suites & Spa. We hope to host you again soon.Yours, in hospitaltiy,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JB on 18 May 2024
Good evening Kevin,Thank you for taking the time to provide feedback on our property. It is always nice to see that we were able to provide you with the type stay that we like to provide to all of our guests. We hope to host you again soon. Yours, in hospitality,

8/10 Good

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price.
Stayed 1 night in May 2024
Response from JB on 17 May 2024
Good evening Jack,Thank you for taking the time to review our property. We are always excited to know that we provided our guests with a nice stay. We hope to host you again soon.Yours, in hospitality,

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from JB on 17 May 2024
Good evening James,Thank you for reviewing our property. It is nice to see that you enjoyed your stay. We hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very presentable, good breakfast, very clean and staff friendly
Stayed 1 night in May 2024
Response from JB on 17 May 2024
Good evening Javier,Thank you for taking the time to review our hotel. We appreciate your feedback, letting us know that you enjoyed your stay. Thank you. We hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Was my third time staying here always nice . Breakfast food could be better but not bad .
Stayed 1 night in May 2024
Response from JB on 17 May 2024
Good evening Gary,Thank you for taking the time to review our property. We are always excited to know that we provided you with a great stay. We hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Margaret

Lovely!
Stayed 1 night in May 2024
Response from JB on 13 May 2024
Good evening Margaret,Thank you for taking the time to review our property. We are elated to find we offered you a 5 out of 5 experience, as our team always strives to deliver stays much like yours. We look forward to hosting you again soon, and we wish you a wonderful day.Yours, in hospitality,

10/10 Excellent

richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!! Room was very clean & quiet!!!
Stayed 1 night in May 2024
Response from JB on 12 May 2024
Good evening Richard,Thank you for taking the time to review our property. We are always extremely happy to know that you enjoyed your stay, your room, and our staff. We try hard to provide these type stays for each of our guests. We hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Kimberley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat, clean, pleasant staff. Our was a quick in and out stay, but their outdoor patio with it's cafe lights looked very inviting. Breakfast was great. First stay at a D hotel. Will look for others in our travels.
Stayed 1 night in May 2024
Response from JB on 10 May 2024
Good evening Kimberley,Thank you for reviewing our property. We appreciate knowing that you enjoyed your stay, and that you found our rooms to be clean, and our staff pleasant. We hope to host you again soon, and maybe this time, you will have the time to enjoy our restaurant next door, The Delaney House. Yours, in hospitality,

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from JB on 9 May 2024
Good evening Brittany,Thank you for reviewing our property. We are always happy to know that you enjoyed your stay with us. We hope to host you again.Yours, in hospitality,

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Noah G, D. Hotel Suites & Spa on 10 May 2024
Hello Rebecca, our team thanks you for taking the time to leave us your feedback following your recent stay. We are thankful for you informing us of how you enjoyed your recent experience, as we always strive to deliver guests 5star experiences. We thank you again for choosing D. Hotel Suites & Spa as your lodging destination, and we wish you a wonderful day.

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
This was the 6th time I have stayed at this hotel. In the past I was more than satisfied with my experience. This time however, the room I was given was like a cell. The floor was fake wood, walls gray with not a single picture. There was a small window in the corner overlooking the highway. I don't know if ownership has changed in the last few years but the quality of the room has changed from comfortably furnished to stark cell with no character. I will probably not stay here again.
Stayed 1 night in May 2024
Response from Noah G, D. Hotel Suites & Spa on 10 May 2024
Hello Sandra, we appreciate you taking the time to leave us your feedback following your recent experiences. Our property is certainly currently in the process of updates for our property, including new flooring and an influx of new room amenities. We will certainly pass along your notes to our management team to provide our future guests with an even greater experience! We wish you and yours a wonderful day, and we thank you for choosing D. Hotel Suites & Spa as your lodging destination.

8/10 Good

Deborah, Ashburnham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rose @ front desk was very warm and welcoming, and she also upgraded us to a suite! We were frustrated to be there on a Tuesday, as the attached restaurant is closed on Mondays and Tuesdays. No other restaurants within walking distance, but refrigerated items from the restaurant were offered for sale at the desk. There was also an assortment of beers, wines, seltzer's. The room was spacious and comfortable, though I'm not crazy about vinyl floors~I prefer carpeting in hotel rooms. View from the room was the top of the restaurant and the highway, so not great. Excellent breakfast & I felt welcome ld by the attendant. Very nice staff. I was especially drawn to the 13 blooming Japanese cherry trees in the middle of a parking area!
Stayed 1 night in Apr 2024
Response from JB on 9 May 2024
Good evening Deborah,Thank you for taking the time to review our property. It is always nice to read that you enjoyed your staff, and that our staff was friendly and warm. We are also ecstatic to know that you enjoyed our breakfast, as well. We hope to host you again soon.Yours, in hospitality,

8/10 Good

Carol

Stayed 1 night in May 2024
Response from JB on 25 May 2024
Good afternoon Carol,Thank you for taking the time to review our property. We always appreciate knowing that we were able to offer you this type stay. We hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Sarah, hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Went with my family for New Years Eve. Enjoyed the room service from the restaurant, the hot tub and the pool. We had a blast for a a reasonable cost.
Response from JB on 4 May 2024
Good afternoon Sarah,Thank you for taking the time to review our property. It is always our pleasure to serve our guests, and to provide the type service we provided you during your stay with us. We hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Timothy

Liked: Property conditions & facilities
Enjoyable stay. Excellent staff nice room good breakfast
Stayed 1 night in May 2024
Response from JB on 9 May 2024
Good evening Timothy,Thank you for reviewing our hotel. We appreciate knowing that you enjoyed your stay, and our breakfast. We do hope to host you again soon.Yours, in hospitality,

8/10 Good

margery

Stayed 2 nights in Apr 2024
Response from JB on 22 May 2024
Good evening Margery,We just wanted to thank you for taking the time to provide us with feedback We appreciate knowing how guests have enjoyed their stays with us. We hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Arturo luis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff, attentive and always with a good face towards you, congratulations for the good work
Stayed 1 night in Apr 2024
Response from JB on 2 May 2024
Good evening Arturo Luis,We at D. Hotel Suites & Spa wanted to take a moment to thank you for this very nice review of our property. We are elated to find we offered you a 5 out of 5 experience, as our team always strives to deliver stays much like yours. We look forward to hosting you again soon, and we wish you a wonderful day.Yours, in hospitality,

10/10 Excellent

Margaret

Travelled with family, Business traveller
No comfort left unattended- comfortable beds & high quality linens; friendly, helpful staff; beyond delicious breakfast
Stayed 2 nights in Apr 2024
Response from JB on 2 May 2024
Good evening Margaret,Thank you for this very nice review of our property. It is always nice to read that you enjoyed your stay with us, as we try to provide each of our guests with stays much like yours. We hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Carlinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from JB on 2 May 2024
Good evening Carlinda,Our team thanks you for taking the time to review our property, following your recent stay. We are elated to find that our team offered you an excellent experience, as it is always our goal to offer guests stays such as yours. We look forward to hosting you again and we thank you for choosing D. Hotel Suites & Spa as your lodging destination.Yours, in hospitality,

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large suite style rooms, restaurant was excellent! Great find, we will be back.
Stayed 1 night in Apr 2024
Response from JB on 29 Apr 2024
Good evening Lori,Thank you for taking the time to review our hotel. We are always happy to see that we were able to provide you with the type stay we like to provide all of our guests. We hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Joanna, Los Gatos

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from JB on 27 Apr 2024
Good afternoon Joanna,We wanted to take a moment to thank you for reviewing our hotel. We are happy that you had a nice stay with us, and we hope to host you again soon.Yours, in hospitality,

8/10 Good

Julian

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from JB on 28 Apr 2024
Good evening Julian,Thank you for taking the time to review our property. We are always happy to see that you enjoyed your stay with us at D. Hotel Suites & Spa. We hope to host you again soon. Yours, in hospitality,

10/10 Excellent

Andrea Raquel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff were extremely friendly and helpful when my family and I had to check-in early. Excellent and kind staff. Thanks!
Stayed 1 night in Apr 2024
Response from JB on 27 Apr 2024
Good evening Andrea Raquel,Thank you for taking the time to review our hotel. We are always extremely excited to know that you had a great stay with us, and that our staff assisted you well. We look forward to hosting you again soon. Yours, in hospitality,

8/10 Good

Margaret

Stayed 1 night in Apr 2024
Response from JB on 17 May 2024
Good evening Margaret,Thank you for taking the time to review our property. We appreciate your feedback, and look forward to hosting you again soon.Yours, in hospitality,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a solo getaway and this hotel was perfect for it!
Stayed 2 nights in Apr 2024
Response from JB on 24 Apr 2024
Good evening Joseph,Thank you for taking the time to provide D. Hotel Suites & Spa with this nice review. We are always excited to know that you enjoyed your visit to our property. We look forward to hosting you again soon.Yours, in hospitality,

10/10 Excellent

KaiMay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute gem of a hotel. Greeted by Noah the front receptionist who was super helpful and nice. Pleasantly surprised by the size of the room. It was great to have an extra faucet and sink in the room. Probably the best complimentary breakfast of any hotel I’ve ever been too - even compared to the high end chains. Bathroom shower pressure was excellent and water was very warm and comfortable. Will most definitely recommend to my friends and absolutely return if I’m ever in the area again.
Stayed 1 night in Apr 2024
Response from JB on 24 Apr 2024
Good evening KaiMay,Thank you so much for this extremely nice review of our property. We are always happy knowing that you enjoyed your stay, and many of our amenities. We always appreciate great "word-of-mouth" recommendations, and we do hope to host you again, whenever you visit our area in the future.Yours, in hospitality,

10/10 Excellent

Tanika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful.... Love the friendly staff and heated pool and spa was awesome 💯 quiet clean safe and friendly staff,
Stayed 1 night in Apr 2024
Response from JB on 23 Apr 2024
Good evening Tanika,Thank you for taking the time to provide feedback about our hotel. We appreciate knowing that we were able to provide you with the type stay we try to achieve with all of our guests. We are also happy to know that you enjoyed some of our amenities. We hope to host you again soon. Yours, in hospitality,

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere, clean professional, check-in, and restaurant and bar with great food 30 yards away
Stayed 1 night in Apr 2024
Response from JB on 23 Apr 2024
Good evening Scott,Wow, what a nice review! D. Hotel Suites & Spa thanks you for taking the time to review our property, and for this fantastic review. We try hard to provide these type stays for of each of our guests. Thank you again, and we hope to host you again soon, Scott. Yours, in hospitality,

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very accessible and parking was convenient. I have nothing negative to say.
Stayed 1 night in Apr 2024
Response from JB on 22 Apr 2024
Good evening Derrick,Thank you very much for taking the time to review our property. It is always nice to read that you enjoyed your stay with us at D. Hotel Suites & Spa. We hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice facilities and a great quality breakfast selection
Stayed 1 night in Apr 2024
Response from JB on 21 Apr 2024
Good evening Iris,Thank you for taking the time to review our property following your recent stay. We are elated to find we offered you a 5 out of 5 experience, as our team always strives to deliver stays much like yours. We look forward to hosting you again soon, and we wish you a wonderful day.Yours, in hospitality,

8/10 Good

Woo Min

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room good, restaurant good
Stayed 1 night in Apr 2024
Response from JB on 20 Apr 2024
Good evening Woo Min,Thank you for taking the time to review our property. We are always happy to see that you enjoyed your stay with us at D. Hotel Suites & Spa. We hope to host you again soon.Yours, in hospitality,

10/10 Excellent

Steven

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice room size
Stayed 1 night in Apr 2024
Response from JB on 19 Apr 2024
Good evening Steven,Thank you for taking the time to provide D. Hotel Suites & Spa with this nice review. We appreciate seeing that you enjoyed your stay with us. We hope to host you again soon.Yours, in hospitality,

10/10 Excellent

wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar and restaurant. Wonderful Sunday brunch. Very nice pool and hot tub and lobby. Free breakfast. Fav stay in Noho.
Stayed 2 nights in Apr 2024
Response from JB on 19 Apr 2024
Good evening Wendy,Thank you for taking the time to review our property. Our team is elated to hear that we have continued to provide exceptional service to you and yours. We look forward to hosting you again soon, at your "Fav stay in Noho". All the best!Yours, in hospitality,

10/10 Excellent

Laci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and spa were amazing and so convenient
Stayed 1 night in Apr 2024
Response from JB on 19 Apr 2024
Good evening Laci,Thank you for taking the time to review our property. We are happy to read that you enjoyed your stay, to include some of our amenities. It is stays like this that we attempt to provide all of our guests. We hope to host you again soon. Yours, in hospitality,

10/10 Excellent

Noemi

Stayed 2 nights in Apr 2024
Response from JB on 9 May 2024
Good evening Noemi,Thank you for taking the time to review our property, and provide us with this great rating. We are always happy to know that we provide you with the type stay we like to provide each of our guests. We hope to host you again soon. Yours, in hospitality,

2/10 Terrible

Rosemarie

Stayed 1 night in Apr 2024
Response from Brittany C, Assistant Manager on 8 May 2024
Rosemarie, it is unfortunate that you left a 1 star rating, as you did not stay with us. You called to cancel your reservation on the day of your arrival, and while we were unable to do so due to the cancellation policy you booked with, we advised that we could certainly accommodate a date change. Our agent advised you to contact the third party so that they could start the process for the date change. The reservation was not changed or updated in our system by the third party, so it was no-showed and charged. We hope you have a great day, and wish you all the best in the future.