Hollywood Seminole Reservation Trip

Everything was awesome

I enjoyed staying at this property. I came on November 5., and I tried to check in early, but couldn't , BUT the hotel was able to hold my luggage for me, as we went to the beach! This was so nice and "convenient!" Was able to get a check in et my check in around 3PM.! It's right by the beach, there is a bodega, and Walgreens across the street. also. They also have a good breakfast, you can sit outside, and people watch! The hotel was Good, will stay again.

Clearly in booking this hotel I was not expecting perfection but more a funky older art deco vibe. The room looked MUCH better in photos vs. real life, Yes, it's updated, but the work is of poor quality and not well maintained. For example layers of caulk poorly applied and piled up on the sink area, floor tile work in the bathroom that looked DIY vs. professional, constant water dripping from the AC vent creating a constant puddle on the floor. The musty humidity in the hallway left a constant mildew smell in the air and the mattress seemed like a $99 thrift store buy. Most upsetting was the non-caring staff. I am constantly surprised at the number of people who work in hospitality that are not hospitable. They all work here. I originally arrived before check in time and was told to come back at 4. I am fine with that. When I did return at 4pm, I was told my room was not ready and to come back. I was hot, sweaty, over dressed for Miami and had already walked around 2 hours to burn time so I opted to wait in the lobby while they made the room ready. They offered no apology, no accomodation, no water, cocktail, etc while I waited the additional hour and a half 14 feet from them in their line of sight. Things happen, but how you address them make all the difference when in hospitality, It was a bad start and set the tone for the stay. Location was great, Service non existent, I wouldn't go back.

Wonderful hotel! In the center of Miami beach, next to the beach, restaurants and shopping! The hotel gives an umbrella, towels and chairs to the beach- its great. Rooms are big also