4/10 Poor
Benny
Travelled with partner
19 Nov 2022
Disliked: Staff & service, amenities, property conditions & facilities
we stayed at this hotel 3 years ago and had a good experience so we decided to come back again - this time we booked an apartment (there was no rooms available at the hotel). Unfortunately, this time the experience was totally different. we we're greeted by super indifferent receptionist that told us that the room comes without any towels and linen so we had to rent 2 sets for 200NOK, and this, I must say, surprised my a lot as I travel a lot and it's the first time I encountere such phenomenon... the apartment seemed nice at first, as described, but later we found out dirty stains on the sofa, the entire floor was dusty. noise isolation was poor so we heard a lot of noise from nearby noisy kids... and worse of all the heating system barely warmed the cold room (-7C outside).
the next day we complained to the receptionist, another colleague this time, about the noise and faulty heating and he said that there's nothing he can do about it but he offered another apartment - a better, bigger one. and guess what?! the apartment was even colder, without a proper working heating system... we didn’t bother to complain once again since nothing will change...
Benny
Stayed 2 nights in Nov 2022