Hoa Hoi Trip

From the moment we booked the friendly staff messaged to welcome us and it was no different when we arrived the staff have been amazing. They have great communication and are always ready to assist you, especially the door men they are lovely! Our room was amazing and the location of the hotel was so close to everything it really made it such a great stay! Not to mention the buffet breakfast which had a great variety to suit everyone’s needs. I highly recommend this hotel and some of the staff members Mark, Thuan and Max!

It wasn’t a comfortable stay. The room that was meant to be non smoking I woke up from sleep with the smell of smoke and cigarettes as someone was smoking and it had somehow got into my room. The mattress was very uncomfortable you could feel the coils under the mattress. We asked for the mattress to be changed and they jntiy offered a mattress topper before eventually changing the room. The staff (Anna) took me to someone else dirty room who hadn’t checked out yet but due to check out that day and their belonging were in the room and bed wasn’t changed and asked us to feel the springs of that bed . We felt the bed but in reality also the dampness of someone who had recently slept in the bed. They were polite but it seemed they didn’t take our queries seriously. With regards to the cleaning there were times we put on do not suture and received a letter outside our door asking us not to put do not disturb, one of the days I went to have breakfast and put do not disturb so that I could come back and change before going out and I find that the staff has completely ignored this and is in my room cleaning. I said I wanted to change and she asked to me wait outside while she finished cleaning. Honestly it was horrrible and I would never book again. The rooms are very tiny aswel the standard. The breakfast had minimal vegetarian options

My stay at D1Mension Residences was extremely disappointing, and I would not recommend it to anyone. The property is not as advertised, and the service is practically non-existent. Misleading Photos: The biggest issue is that the apartment I received looked nothing like the polished, professional pictures online. The reality was a tired, underwhelming space that did not match the expectation they set with their advertising. No On-Site Staff & Poor Communication: There is no dedicated reception or staff for the apartment in the lobby. To check in or ask a question, I had to text a contact person who took hours to respond. This is unacceptable and very stressful. Poor Building Conditions: The common hallways have no air conditioning, making them uncomfortably hot and stuffy. Unsanitary Bathroom: Worst of all was the bathroom. It had a persistent, foul odor that made the entire apartment unpleasant. This was a major hygiene concern. Save your money and book elsewhere. This place does not deliver on its promises and the lack of service and cleanliness is a serious problem.

Clean room, helpful staff, and good view from rooms.