Exterior
Check availability

Reviews of The Noble Swan Saigon

3 out of 5
The Noble Swan Saigon
229 Le Thanh Ton, Ben Thanh Ward, District 1, Ho Chi Minh City

Reviews

8.0

Very good

Rating 10 - Excellent. 108 out of 262 reviews" "
Rating 8 - Good. 74 out of 262 reviews" "
Rating 6 - Okay. 46 out of 262 reviews" "
Rating 4 - Poor. 23 out of 262 reviews" "
Rating 2 - Terrible. 11 out of 262 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ramzi, Beirut

Disliked: Staff & service, amenities, property conditions & facilities
Ok hotel and stay, close to major attractions in the city…
Stayed 5 nights in May 2024

10/10 Excellent

tan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are very friendly and helpful
Stayed 7 nights in May 2024

8/10 Good

simranjit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located to the shopping areas
Stayed 1 night in May 2024

2/10 Terrible

Haki

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my girlfriend have been traveling hotel to hotel for 2 months and we have yet to experience a worse hotel. We got to the hotel late as we had a late flight and when we got to the hotel it took the guy at the front 20 mins to get us checked in and he said the room we had booked was taken and offered us a free upgrade. We got settled into the room only to hear him knocking at the door at 2 am saying we needed to change rooms. The next day we noticed that our safe wasn’t working and when we asked for the front staffs help there was zero effort to fix the situation. We also didn’t have towels in the room and when we asked the front desk lady said there are no towels because house keeping had the day off. The water in the shower was ice cold night after night. When we first arrived I noticed there was damage to the hotel. I took photos of it just incase they tried to pull a quick one on us. They did. On the third night we came back to our hotel to notice that the sink was absolutely full of little bugs. So we took a video of it to show the front desk and the first thing she tried doing is blaming us for the cracked sink ignoring the hundreds of bugs in the sink. Luckily I showed her that I took photos the night I went into the hotel so she couldn’t say much after that. I’m not one to normally complain this is actually the first review I’ve ever written. But this hotel was exceptionally bad and you can get a much better experience for the same price else where.
Stayed 4 nights in May 2024

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean and close to everything in district 1
Stayed 2 nights in Apr 2024

6/10 Okay

Selena, Glendora

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The Novle Swan hotel location is good and close to many shopping and restaurants. Based on that alone, u would recommend this hotel. The staff were courtesy and good. They provide good guest service. As for the room, it was okay. The pictures on Expedia looks a lot better on the internet. There were basic amenities like a bottle class of water, 2 cups and a water kettle. The TV has great movie channels in English but every 30 minutes the cable shut off and i has to push the rest buttons. The bed was confortable for me which is very important. I would give this place a 3.5 but there is not such raring scale so a solid 3 ratings. I would stay here again innthe future for the proximity to everything. Ben Thanh is a 6 minutes walk.
Stayed 2 nights in Apr 2024

6/10 Okay

Patrick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
AC kept leaking whenever it was turned on
Stayed 4 nights in Apr 2024

8/10 Good

Keith, Cooroy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and a good location for access to markets etc.
Stayed 2 nights in Apr 2024

10/10 Excellent

sara

Stayed 1 night in Apr 2024

6/10 Okay

chinh

Stayed 7 nights in Apr 2024

10/10 Excellent

Nu Ai Thu

Liked: Cleanliness, staff & service, property conditions & facilities
Good location!
Stayed 1 night in Apr 2024

8/10 Good

Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! A little bit noisy from the road noise but that’s the trade off for being perfectly located near all of the main attractions! Tons of shopping nearby including the Ben Thanh market

10/10 Excellent

BOPHA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet place and staffs are very polite and helpful
Stayed 6 nights in Mar 2024
Response from The Noble Swan Management on 2 Apr 2024
Dear BOPHAIt was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

8/10 Good

Manisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Noble Swan in Saigon. The place looks exactly like the photos, and the location is very central (walkable to many points of interest. I especially loved the service, the front desk was able to help me easily book an excursion to the tunnels and mekong delta, and help with the pickup directly from the hotel. Bonus points for the filtered water station in the lobby - we refilled our bottles here everyday instead of buying bottled water. We also arrived early and were able to store our luggage until the check-in time.
Stayed 3 nights in Mar 2024
Response from The Noble Swan Management on 2 Apr 2024
Dear We are very sorry to hear that you didn't have a best experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service
The staff made my stay very enjoyable, for they were both kind and helpful. They did a nice job of storing my things while to a trip to Da Nang for a week. Also, this hotel was very near the market which was perfect for shopping and snacking on some delicious Pho.
Stayed 3 nights in Feb 2024
Response from The Noble Swan Management on 2 Apr 2024
Dear JEFF,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

8/10 Good

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall it was good for one night where it was in a very good location with walking distance to all attractions.
Stayed 1 night in Mar 2024
Response from The Noble Swan Management on 2 Apr 2024
Dear LOUIS,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

6/10 Okay

Jintang

Hotel is bit older, not very clean,house keeping only changes your towels, not bedsheets need improve
Stayed 5 nights in Mar 2024
Response from The Noble Swan Management on 2 Apr 2024
Dear JINTANG,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent property
Stayed 4 nights in Mar 2024

10/10 Excellent

Thava

Travelled with family
Liked: Cleanliness, staff & service, amenities
Not too many guests.
Stayed 3 nights in Mar 2024

8/10 Good

David

Very vibrant
Stayed 2 nights in Mar 2024
Response from The Noble Swan Management on 2 Apr 2024
Dear DAVID,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

6/10 Okay

Duong

Liked: Cleanliness, staff & service
Liked: clean bed sheets, good staff service, good and convenient location, 2 min walk to Ben Thanh market. Dislike: water too hot. Had to try for around 10 mins to get to the right water temperature for a shower; no bottle water, no tissue box.
Stayed 1 night in Feb 2024
Response from The Noble Swan Management on 2 Apr 2024
Dear DUONG,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, everything in walking distance. Hotel staff were friendly and really helpful. Room was clean and comfy.
Response from The Noble Swan Management on 2 Apr 2024
Dear THOMAS, Thank you for leaving such a wonderful review after your recent stay at our hotel! I am delighted to learn that you were pleased with the hotel's location, value for money and service; your comments have been forwarded to our entire team, who were overjoyed to read your review! Thank you once more for sharing your positive feedback with other travelers. I hope to see you again soon.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So for Saigon, this property is very good. I love the fact that it is just a short walk to the market. Also, everyone that works behind the desk is awesome. They also did a wonderful job of storing my luggage while I went back to Da Nang for a week. I would most definitely stay here again
Stayed 2 nights in Feb 2024
Response from The Noble Swan Management on 2 Apr 2024
Dear JEFF, Thank you for leaving such a wonderful review after your recent stay at our hotel! I am delighted to learn that you were pleased with the hotel's location, value for money and service; your comments have been forwarded to our entire team, who were overjoyed to read your review! Thank you once more for sharing your positive feedback with other travelers. I hope to see you again soon.

10/10 Excellent

John

Stayed 2 nights in Feb 2024
Response from The Noble Swan Management on 2 Apr 2024
Dear JOHNIt was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

4/10 Poor

Joann

Stayed 2 nights in Feb 2024
Response from The Noble Swan Management on 2 Apr 2024
Dear JOANN,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 Good

Thu Van, Oxnard

Travelled with family
Convenient to a walk to the Bên Thanh market and most of restaurants in the area.
Stayed 1 night in Feb 2024
Response from The Noble Swan Management on 2 Apr 2024
Dear THU VAN,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and ideally located
Stayed 3 nights in Feb 2024
Response from The Noble Swan Management on 2 Apr 2024
Dear KYLE,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

4/10 Poor

Gabriela

Travelled with partner
Disliked: Staff & service
I was not a big fan of our stay. We booked an airport ride pickup with the hotel and got held up at immigration. They left and still wanted to charge us for the ride.
Response from The Noble Swan Management Team on 13 Feb 2024
Dear GABRIELA,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

8/10 Good

Earl Stanley

Stayed 3 nights in Feb 2024
Response from The Noble Swan Management Team on 13 Feb 2024
Dear EARL STANLEY,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

8/10 Good

Tan

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from The Noble Swan Management Team on 13 Feb 2024
Dear TAN,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

10/10 Excellent

Duc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from The Noble Swan Management Team on 13 Feb 2024
Dear DUC,Thank you for leaving such a wonderful review after your recent stay at our hotel! I am delighted to learn that you were pleased with the hotel's location, facilities, and service; your comments have been forwarded to our entire team, who were overjoyed to read your review! Thank you once more for sharing your positive feedback with other travelers. I hope to see you again soon.

10/10 Excellent

Shawn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem
I thoroughly enjoyed my stay. I was very pleased that I was able to check in around 1am. My flight from the USA landed about 11:45pm and got to the hotel around 1am. The reception still took care of me which is great! I didnt have to deal with more stress from a 24hr trip. I booked the hotel on the app and then made sure to put in the note that I would be arriving at what time and date. The hotel staff was very friendly. The rooms are nice,clean and comfortable. (pls people be reasonable it’s not a 5star) There is no breakfast but tons of places to eat near. I definitely would stay again.
Stayed 1 night in Jan 2024
Response from The Noble Swan Management Team on 13 Feb 2024
Dear SHAWN, Thank you for leaving such a wonderful review after your recent stay at our hotel! I am delighted to learn that you were pleased with the hotel's location, value for money and service; your comments have been forwarded to our entire team, who were overjoyed to read your review! Thank you once more for sharing your positive feedback with other travelers. I hope to see you again soon.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shoet walk to tourist spots
We had an amazing time in ho chi minh and the hotel waa located a short walk to the war remenanrs museum and and independence palace and also walking street.
Stayed 4 nights in Jan 2024
Response from The Noble Swan Management Team on 13 Feb 2024
Dear KAREN,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

10/10 Excellent

Ngoc-Diem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and quick to respond when we need help. Room was nice and clean .
Stayed 3 nights in Jan 2024
Response from The Noble Swan Management on 29 Jan 2024
Dear NGOC DIEM,Thank you for leaving such a wonderful review after your recent stay at our hotel! I am delighted to learn that you were pleased with the hotel's location, facilities, and service; your comments have been forwarded to our entire team, who were overjoyed to read your review! Thank you once more for sharing your positive feedback with other travelers. I hope to see you again soon.

10/10 Excellent

Carolina

Stayed 1 night in Jan 2024
Response from The Noble Swan Management on 2 Apr 2024
Dear CAROLINA,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

6/10 Okay

Lee, Melbourne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Place is close to a lot of things. We booked with breakfast to be included but there were no restaurants in the hotel. So we paid for breakfast that was not included. Staff advised to contact booking agent as it was their error.
Stayed 2 nights in Jan 2024
Response from The Noble Swan Management on 29 Jan 2024
Dear LEE,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Tuan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service. We’ll be back.
Stayed 2 nights in Jan 2024
Response from The Noble Swan Management on 26 Jan 2024
Dear TUAN,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

8/10 Good

Nghia

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2024
Response from The Noble Swan Management on 26 Jan 2024
Dear NGHIA,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

8/10 Good

Rolly P

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jan 2024
Response from The Noble Swan Management on 26 Jan 2024
Dear ROLLY P,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

2/10 Terrible

DUNG

Stayed 10 nights in Jan 2024
Response from The Noble Swan Management Team on 13 Feb 2024
Dear DUNG,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 Poor

Shawn

Travelled with partner
Disliked: Property conditions & facilities
Close to all places but hotel was second rate. No windows and two single beds. No attempt to change the situation in 4 nights.
Stayed 4 nights in Jan 2024
Response from The Noble Swan Management on 20 Jan 2024
Dear SHAWN,Thank you for bringing this issue to our attention. We wouldn’t be able to improve our service if it weren’t for people like you who provide us with honest feedback like this. Please know that we’ll be looking into it immediately.

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location of this property was superb for us - about 2 mins walk to the Ben Thanh markets, 20 mins walk to Bui Vien walking street and 20 mins walk to Nguyen Hue walking street. Lots of shops, restaurants and street vendors around this area in District 1. We were underwhelmed by the service, which was considerably lower than in other parts of Vietnam that we visited during our 3 week trip. Not sure if it's a HCMC-wide thing, but the staff were less friendly and helpful than in other areas like Hanoi, Hoi An, Sapa, Ha Long Bay. The two female staff members were able to assist us with laundry and transport services, but the one male receptionist seemed generally disinterested and didn't know anything about any of our transport bookings and had to call the others for help. The housekeeping wasn't consistent with some of our towels not being replaced each day. We ended up using a paper shopping bag as a bath mat as we couldn't be bothered trying to get a replacement from reception. The property itself was nice and the location was great but you can probably get better service and communication elsewhere.
Stayed 4 nights in Jan 2024
Response from The Noble Swan Management on 19 Jan 2024
Dear ANN,We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Thien Thanh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in the middle of District 1. Very convenient to go anywhere around the town and take buses to different provinces.
Stayed 1 night in Jan 2024
Response from The Noble Swan Management on 19 Jan 2024
Dear THIEN THANH,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

10/10 Excellent

Thien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
located right in the heart of Saigon. The price was worth it. Good place to stay.
Stayed 1 night in Jan 2024
Response from The Noble Swan Management on 19 Jan 2024
Dear THIEN,It was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

10/10 Excellent

Duyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place. I'll be back :)
Stayed 1 night in Jan 2024
Response from The Noble Swan Management on 19 Jan 2024
Dear DUYENIt was an enjoyment for me and my colleagues to welcome you to our beloved The Noble Swan Hotel. Customer satisfaction from our high-quality staff is always our main priority, and we are working tirelessly right now to ensure that you have the best experience possible.

10/10 Excellent

Nguyen Truc

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
khách sạn nằm ở vị trí thuận tiện, di chuyển tới các danh lam thắng cảnh của Sài Gòn cũng rất tiện lợi.
Stayed 1 night in Jan 2024
Response from The Noble Swan Management on 16 Jan 2024
Dear NGUYEN TRUC,Thank you for leaving such a wonderful review after your recent stay at our hotel! I am delighted to learn that you were pleased with the hotel's location, facilities, and service; your comments have been forwarded to our entire team, who were overjoyed to read your review! Thank you once more for sharing your positive feedback with other travelers. I hope to see you again soon.

6/10 Okay

Harry

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 16 nights in Dec 2023
Response from The Noble Swan Management on 16 Jan 2024
Dear HARRY,Thank you for leaving such a wonderful review after your recent stay at our hotel! I am delighted to learn that you were pleased with the hotel's location, facilities, and service; your comments have been forwarded to our entire team, who were overjoyed to read your review! Thank you once more for sharing your positive feedback with other travelers. I hope to see you again soon.

10/10 Excellent

bach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Jan 2024
Response from The Noble Swan Management on 16 Jan 2024
Dear BACH,Thank you for leaving such a wonderful review after your recent stay at our hotel! I am delighted to learn that you were pleased with the hotel's location, facilities, and service; your comments have been forwarded to our entire team, who were overjoyed to read your review! Thank you once more for sharing your positive feedback with other travelers. I hope to see you again soon.

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Room is clean and cute, comfy bed is a bonus. Hotel's staff is helpful. Highly recommend it x
Stayed 1 night in Jan 2024
Response from The Noble Swan Management on 16 Jan 2024
Dear HELEN,Thank you for leaving such a wonderful review after your recent stay at our hotel! I am delighted to learn that you were pleased with the hotel's location, facilities, and service; your comments have been forwarded to our entire team, who were overjoyed to read your review! Thank you once more for sharing your positive feedback with other travelers. I hope to see you again soon.