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Reviews of Hera Luxury Hotel

2.5 out of 5
Hera Luxury Hotel
19 Hau Giang, Tan Binh, Ho Chi Minh City

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 74 reviews" "
Rating 8 - Good. 24 out of 74 reviews" "
Rating 6 - Okay. 16 out of 74 reviews" "
Rating 4 - Poor. 4 out of 74 reviews" "
Rating 2 - Terrible. 0 out of 74 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

CHRISTINE, Praha

Business traveller, Travelled with partner
Liked: Cleanliness
Ok hotel for early flight. Service was so so. No free shuttle to airport. Hard to get taxi. Too close to airport, but a little far to walk with luggages. Most taxi refused the service. It’s kinda inconvenient! Would be better if hotel has shuttle service.
Stayed 1 night in Apr 2024

8/10 Good

Cassandra, Budgewoi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positioned very close to the airport for that late arrival, early morning departure scenario. Many restaurants, both local and chain close by. Very helpful staff. Wifi was intermittent.
Stayed 1 night in Apr 2024

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Peter

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very close to airport so was what we needed on our last day. Many restaurants close by which was convenient.
Stayed 1 night in Mar 2024

6/10 Okay

Long

Liked: Staff & service
Close to the airport
Stayed 1 night in Mar 2024

10/10 Excellent

Megan

Stayed 1 night in Mar 2024

10/10 Excellent

Thuy-Dung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and within walkable distance of the airport. I wouldn’t recommend this location if you are utilizing Grab since it’s too close and they don’t take you. Taxi will however but it’s more expensive.
Stayed 1 night in Feb 2024

4/10 Poor

kimlong

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staffs are very helpful.
Stayed 1 night in Feb 2024

8/10 Good

Tony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hera Luxury Hotel is the higher version of the Hera Hotel nearby. This is a small hotel in a side street from the main road but there are many restaurants nearby and it is near the airport.

10/10 Excellent

Tu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southeast Asia vacation
This hotel suited us perfectly for our last night in Vietnam as it is conveniently located within a 10 minute ride to the airport.
Stayed 1 night in Feb 2024

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are brilliant. Great room. Reasonable price. The area surrounding it are average.
Stayed 2 nights in Jan 2024

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Very close airoport
Stayed 1 night in Jan 2024

8/10 Good

Loan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay...
Stayed 1 night in Jan 2024

4/10 Poor

Virginie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
There was nothing special about this place, we just needed a room to spend the night. But when we got there we were told in very poor English that our room was not available, that we needed to go to a different location, no explanation or apologies offered. In the end, after twenty minutes of arguing back and forth we were given two double rooms (instead of our triple room that we had reserved and paid for). It's just hard to comprehend why this was not offered from the beginning!
Stayed 1 night in Jan 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this hotel for an overnight stopover at HCM. Very close to the airport but if you have luggages, still better to take a taxi because the streets are not designed for rolling your luggages.
Stayed 1 night in Dec 2023

8/10 Good

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
The price was reasonable
Stayed 7 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Functional hotel for a very short stay
Conveniently located hotel for a short overnight stay, close to the airport although not easy to walk to. Front desk staff are not very helpful and breakfast had very few options with below average food but adequate for a one night airport stay stop over.
Breakfast room
Lobby
Stayed 1 night in Dec 2023

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Lovely staff and only 5 mins in taxi to airport is great. But the property needs maintenance. The air conditioning in our room had cigarette smoke smell so we had to change rooms. The shower didn’t drain properly and spilled over the floor.
Stayed 1 night in Dec 2023

10/10 Excellent

trung

Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel near airport
Great value, nice large room, nice staff and great location near the airport. I walked from the airport in 15 mins but suggest getting a taxi as the pavements are not easy with luggage. Highly recommended
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and the room nine
Stayed 7 nights in Oct 2023

8/10 Good

Lien

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here because we had a early flight out next morning. Its 5 mins drive to airport. Hotel was pretty clean and spacious. The front desk staff was noy very friendly during check in and check out. The checkout staff was sleeping on the floor when we came down. Lots of places to dine close by. You can hear lots of honking from the road and all the noises from the hallway from the next rooms.
Stayed 1 night in Nov 2023

8/10 Good

Alexander

Liked: Staff & service, amenities, property conditions & facilities
Generally clean accomodations, good staff, comfortable for an overnight stay before i flew out of hcmc

8/10 Good

My Hoa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was outstanding. Luan was very nice and helpful as he always offers to help the guests

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice. The staff was friendly and spoke English. The air conditioning was cold and awesome for foreigners. I actually got cold, something that an even more expensive American Brand couldn’t do. They have a small restaurant on the 2nd floor. The chefs were very professional and you can actually see the kitchen and it was very clean. The waitress was attentive and had great recommendations. For breakfast we had the bun Bo hue and it was better than anything I’ve had in America. I would definitely stay here again and recommend it to any foreigner.
Stayed 1 night in Nov 2023

6/10 Okay

Mao

Liked: Cleanliness
Disliked: Staff & service
Staffs working for breakfast are nice.
Stayed 1 night in Nov 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service
excellent place and staff but I picked it over others because it had a pool and it was a bit green. If you do not want to go swimming its awsome
Stayed 1 night in Nov 2023
Response from LIEM on 26 Nov 2023
Hello! Very pleased with your response Thank you very much for choosing our hotel to stay in the past. We will improve further to improve service quality in the future. Hope to see you again next time.

10/10 Excellent

John

Close walking distance to the airport
Stayed 1 night in Nov 2023
Response from LIEM on 26 Nov 2023
Hello! Very pleased with your response Thank you very much for choosing our hotel to stay in the past. Hope to see you again next time

10/10 Excellent

BUM SOO

Stayed 1 night in Nov 2023

6/10 Okay

Mei Ling Pauline

Stayed 1 night in Nov 2023

6/10 Okay

kim

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pool was green and not clean. We didn’t use. No hot water to take a shower. Otherwise excellent hotel
Stayed 1 night in Nov 2023
Response from LIEM on 26 Nov 2023
Hello! Very pleased with your response Thank you very much for choosing our hotel to stay in the past. With the above comments, I am very apologize to make your stay incomplete. We will improve further to improve service quality in the future. Hope to see you again next time.

10/10 Excellent

Justin

Travelled with family
Excellent customer service
Stayed 3 nights in Oct 2023

6/10 Okay

Tran

Travelled with group
Nothing much! Not as expected.
Stayed 2 nights in Oct 2023

6/10 Okay

John

Stayed 1 night in Oct 2023

8/10 Good

Vu

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Oct 2023

10/10 Excellent

William C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was far from the meeting places for the tours. But it still was accessible to everything like food, banks and shopping. Easy to catch a Grab bike from the hotel to the meeting place for the tour.
Stayed 3 nights in Oct 2023

10/10 Excellent

Mark, Auckland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good value
Stayed 1 night in Oct 2023

10/10 Excellent

Caleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Crucelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean, modern and comfy
Spent the night here due to a long lay over. The place is super clean and modern, super comfy and close to a bunch of restaurants. And also super close to the airport which made my very early morning very smooth
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

janusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Thanh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is brand new. Everyone is nice, they help us move luggages inside the room. They have clean dining room with air conditioner. I will be back soon
Stayed 1 night in Aug 2023
Response from HeraLuxury team on 11 Sept 2023
Dear Thanh Nguyen,We would like to send our sincere thanks to our customers for choosing to stay at Hera Luxury Hotel. We greatly appreciate your trust and support.To provide a great experience and the best service, we hope that you have memorable and comfortable moments at our hotel.Our dedicated and supportive staff is always ready to serve you in the best way. We always put your interests and satisfaction first and will constantly strive to improve and meet all your needs.Once again, we sincerely thank you for choosing Hera Luxury Hotel. We look forward to welcoming you back in the near future.Sincerely, Hera Luxury Hotel

6/10 Okay

James

Travelled with family
It was ok nice view clean close to airport nothing special
Stayed 1 night in Aug 2023
Response from HeraLuxury team on 11 Sept 2023
Dear Mr. James Jones,We would like to send our sincere thanks to our customers for choosing to stay at Hera Luxury Hotel. We greatly appreciate your trust and support.To provide a great experience and the best service, we hope that you have memorable and comfortable moments at our hotel.Our dedicated and supportive staff is always ready to serve you in the best way. We always put your interests and satisfaction first and will constantly strive to improve and meet all your needs.Once again, we sincerely thank you for choosing Hera Luxury Hotel. We look forward to welcoming you back in the near future.Sincerely, Hera Luxury Hotel Management

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is exceptional, new, clean & comfortable. The staff are very friendly. I was disappointed however that it advertises included transfers too & from the airport, but this is not before 8am. Therefore I had to pay for my own, I booked based on convenience and distance to the airport for my layover but the transport is only included between a certain time which is not advertised on Expedia site.
Response from HeraLuxury team on 11 Sept 2023
Dear Mr./Ms. Nicholas WhaleyWe would like to send our sincere thanks to our customers for choosing to stay at Hera Luxury Hotel. We greatly appreciate your trust and support.To provide a great experience and the best service, we hope that you have memorable and comfortable moments at our hotel.Our dedicated and supportive staff is always ready to serve you in the best way. We always put your interests and satisfaction first and will constantly strive to improve and meet all your needs.Once again, we sincerely thank you for choosing Hera Luxury Hotel. We look forward to welcoming you back in the near future.Sincerely, Hera Luxury Hotel Management

10/10 Excellent

RIEKO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応もとても良く、すべてにおいて、気持ち良く対応頂きました! 朝食の品数がもう少しあると良いなぁと思います! またぜひ泊まりたい宿泊施設です。 ありがとうございました。
Stayed 2 nights in Apr 2024

10/10 Excellent

Suzanne

Travelled with partner
Hôtel idéal pour un transit. Personnel accueillant et efficace. La piscine n’était pas propre au moment de notre séjour.
Stayed 2 nights in Mar 2024

8/10 Good

KATSUHIRO

Liked: Cleanliness, staff & service
Everyone is kind, but I want soap.
Stayed 2 nights in Mar 2024