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Overview of Castle Hilo Hawaiian Hotel

Photo gallery

Featured image
Outdoor pool
Desk, laptop workspace, iron/ironing board, cots/infant beds
View from Room
32-inch flat-screen TV with cable channels

Castle Hilo Hawaiian Hotel

3.5 out of 5

4.3/5 Excellent

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationNaniloa Country Club1 min walk
    Popular LocationCoconut Island Park4 min walk
    Popular LocationLiliuokalani Park and Gardens6 min walk
    AirportHilo, HI (ITO-Hilo Intl.)7 min drive

Choose dates to view prices

Suite, 1 Bedroom, Ocean View

5/5 guest room rating
  • 742 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds

Junior Suite

4.4/5 guest room rating
  • 542 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Garden View

5/5 guest room rating
  • 606 sq ft
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, Ocean View

4.6/5 guest room rating
  • 376 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Standard Room, Garden View

4.7/5 guest room rating
  • 347 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Superior Room, Garden View

4.2/5 guest room rating
  • 347 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About this area

Hilo

Located in Hilo, Castle Hilo Hawaiian Hotel is next to a golf course and by the ocean. Hamakua Heritage Corridor and Hilo Art Museum are cultural highlights, and some of the area's attractions include Panaewa Rainforest Zoo and Mokupapapa Discovery Center. Pacific Tsunami Museum and Gilbert Carvalho Park are also worth visiting. Discover the area's water adventures with nearby kayaking, or enjoy the great outdoors with hiking/biking trails and mountain biking. Guests appreciate the hotel's central and quiet location.
Popular Location

What's nearby

  • Naniloa Country Club - 1 min walk
  • Coconut Island Park - 4 min walk
  • Liliuokalani Park and Gardens - 6 min walk
  • Wailoa Center - 3 min drive
  • Port of Hilo - 6 min drive

Getting around

  • Hilo, HI (ITO-Hilo Intl.) - 7 min drive

Restaurants

  • Where to eat
  • Queens Court Restaurant – Serves breakfast and dinner daily.
  • ICafe/Waioli Lounge – Serves light fare daily, happy hour available.

About this property

Castle Hilo Hawaiian Hotel

Bayside Hilo hotel in Keaukaha, near Port of Hilo
This hotel features a restaurant, an outdoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/café and a meeting room. All 286 rooms provide conveniences such as fridges and coffee makers, plus in-room free WiFi and flat-screen TVs with cable channels. Other amenities available to guests include free local calls, hairdryers and ironing boards.
Castle Hilo Hawaiian Hotel offers 286 forms of accommodation with coffee/tea makers and a hairdryer. 32-inch Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–9:30 AM: USD 26 for adults and USD 16 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • 18 holes of golf
  • Fitness centre
  • Outdoor pool

Family friendly

  • Cots/infant beds (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Shower/bathtub combination

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per day.
Cots (infant beds) are available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 28.67 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Newspaper
  • Phone calls
  • In-room coffee
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 26 for adults and USD 16 for children (approximately)
  • Cots (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - GE-189-318-3488-01
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Castle Hawaiian
Castle Hawaiian Hotel
Castle Hilo Hawaiian
Castle Hilo Hawaiian Hotel
Hilo Hawaiian Castle Hotel
Hilo Hawaiian Hotel
Hotel Castle Hilo Hawaiian
Hotel Hilo Hawaiian
Castle Hilo Hawaiian Hotel Hawaii
Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hilo
Castle Hilo Hawaiian Hotel Hotel
Castle Hilo Hawaiian Hotel Hotel Hilo

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 501 out of 1113 reviews
5 - Excellent 45%
Rating 4 - Good. 453 out of 1113 reviews
4 - Good 41%
Rating 3 - Okay. 117 out of 1113 reviews
3 - Okay 11%
Rating 2 - Poor. 29 out of 1113 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 1113 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service
The bay view was simply amazing from Room 406❤️
Stayed 2 nights in May 2021

5/5 Excellent

Stayed 2 nights in Apr 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family loved our stay! True Aloha Spirit!
Stayed 1 night in Apr 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful staff. So friendly and prompt with check in. Even got a couple check in gifts.
Stayed 1 night in Apr 2021