Hillsmere Shores Trip

Clean rooms, very modern amenities. Staff were friendly and helpful. Would stay here again

Clean room and attentive staff.

We loved our stay at the Sofitel. Very clean and very conveniently located. The staff was very welcoming and absolutely nice. We were at first given a junior suite on the 12th floor. The heating unit was too loud and unbearable, they immediately sent someone to inspect it and - given that there was no working around it - they moved us to another suite and - without asking - they included next morning complimentary breakfast at their wonderful Opaline Restaurant. Yes 5 stars!

My stay at Arlo DC was decent overall. The staff were genuinely great, very polite and helpful. The room, however, had visible dust when I first arrived, which made it feel like it hadn’t been checked properly before being offered. For the price of the hotel, I expected better attention to detail. Basic toiletries like a toothbrush and shower cap were also missing, which was surprising for a hotel in this category. I stayed for three nights, and while everything else was fine, the lack of cleanliness on arrival and missing amenities lowered the experience. The staff were excellent, but the room standards need improvement.

The room was very clean, the staff was pleasant, and the location was convenient for what we planned for the weekend.