Highland Lakes Trip

No staff at the facility was inconvenienced.

The only good thing about this property is its location and overall cleanliness. We traveled in summer 2025 and the staff was unhelpful, if not rude. We asked to hold our luggage before check in and after check out only to find it hanging out in the lobby at some point without any supervision. There are only a couple elevators in the building and they take very long time to arrive, so if you can, book lower floors and just use the stairs to save yourself waiting full 5 minutes for a small elevator to arrive. with people checking in and out all the time, its hard to fit in one of those anyway. The rooms are tiny tiny. Yes, its new york, so its not surprising, but the bed took about 90% of the room which wasnt obvious on the photos (we had a king bed room). The room description (at least at the time) mentioned a mini fridge, which wasnt there but the staff did supply us with one, which didnt really fit into the room and we had to jump over it to get on the bed. AC was very strange too. in a few nights we spent there we couldnt figure out how to make the room not hot as hell or freezing cold, so we kept switching between the two. the bathroom didnt have a single place to put your makeup near the sink and we ended up flipping the trash bin upside down and using it as a low shelf. All and all, it is not a terrible place, but wasn't very good, even for new york. Better than Gallivant, but if you are okay with a tiny tiny room, i d recommend checking out the Pods instead.

This hotel really impressed me. Clean, modern, and thoughtfully designed spaces. The bathroom was excellent, with great water pressure (a big plus!). Staff were attentive without being intrusive. I’d recommend it to anyone looking for a comfortable NYC stay.

The rooms are very spacious for NYC, and I appreciated that a great deal. However, they are not soundproofed, and hall noise enters easily

Try somewhere else. Will start w + - overpriced convenience store espresso, location, luggage storage Negatives - No good sitting area in lobby, no microwave, no fridge, no coffee machine, missing toiletries, couch old and saggin, bathroom small. Booked king suite w balcony on Expedia. Said no more of that room when arrived but Got ‘Upgrade’ but was really downgrade cuz went from king bed to small queen maybe even double so one had to sleep on cot. Air didn’t work in bedroom so hot in ther. Again try somewhere else