Herreras Trip

Everything very nice and clean. There is no permanent staff manning the front desk, but they are a call and a couple of minutes away. The area, Puerta de Tierra, is very safe and within walkable distance to El Viejo San Juan. Only complaint: at arriving, on Thursday, I let the front desk to know that it was my wife birthday the following Saturday, and ask for their help to prepare a small surprise for my wife (that I was going to pay for). The following day I was told that the owners, due to their religion, do not celebrate birthdays. I found that a weird reason. It is their religion, not mine, and I didn’t want them to celebrate anything, I was the one celebrating my wife birthday.

This hotel is very beautiful yet the cleaning staff only makes the bed. I’ve complained numerous times about the cleanliness of my room. The staff was amazing the manager Jay was very accommodating and the staff were all helpful and nice.

I loved everything about this hotel and our stay. The beach is very nice and the hotel is ON the beach. You go downstairs and exit the lobby to the beach. No drive. The hotel provides beach towls, loungers, and umbrellas at no extra charge. There is also beach service from the restaurant. This is perfect for families with young children. The pool service is the absolute best. The restaurant Awwa is the restaurant by the pool. The menu is top notch. The food is quite good. My 4 year old loved the fish tacos and the wagu sliders. The upstairs restaurant Kumo is awesome we enjoyed their breakfast and dinner. The room is amazing. We loved it plus the view of the beach was ideal. The staff is very accomodating, personable, and polite. We highly recommend this hotel.

Great location and staff was wonderful! Felix handled a rush of people's checking in and checking out with calmness and professionalism and efficiency.