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Reviews of Holiday Inn Express & Suites Hermiston Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Hermiston Downtown, an IHG Hotel
245 N 1st St, Hermiston, OR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 381 out of 552 reviews" "
Rating 8 - Good. 127 out of 552 reviews" "
Rating 6 - Okay. 24 out of 552 reviews" "
Rating 4 - Poor. 8 out of 552 reviews" "
Rating 2 - Terrible. 12 out of 552 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

JD

Liked: Cleanliness, staff & service
Overall it's a good place except walking to a local restaurant or lounge and the price is way to high. I paid almost $300 for night (8 hours) in a suite that wasn't as good as most for $200. The most disappointing thing was water pressure and or shower head in the shower. Very very low barley more than a trickle.
Stayed 1 night in May 2024

8/10 Good

jeffrey

Stayed 2 nights in Apr 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No review
Stayed 1 night in Apr 2024

10/10 Excellent

Richard M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed at the holiday inn for a weekend getaway, and it was a delightful experience from start to finish. The hotel's location is superb. Upon arrival, we were warmly greeted by the staff who were incredibly friendly and accommodating throughout our stay. The check-in process was smooth, and the room which was spacious, clean. One of the highlights of the stay was the hotel's amenities. The fitness center was well-equipped and offered a great selection of equipment for a workout. The pool was a fantastic place to relax. The dining options around the hotel were also excellent. We enjoyed a delicious breakfast at the hotel's complimentary breakfast bar, which offered a wide variety of options to suit every taste. Overall, the experience at the holiday inn hotel was exceptional. The combination of great service, beautiful accommodations, and fantastic amenities made for a truly memorable stay. I would highly recommend this hotel.
Stayed 2 nights in Mar 2024

4/10 Poor

Lydia

Travelled with family and small children
We usually always stay at the holiday inn because of the location and the amenities, but this time it was a different story. Long story short we got a room on the 3rd floor. Which was fine. First things first the bathtub was dirty. The whole room felt like it hadn’t been cleaned in a while. Everything felt super dusty. Whoever stayed above our room sounded like they were running a marathon or something. Check in and check out was fine. Parking was fine. Will definitely be exploring more places next time though.
Stayed 2 nights in Mar 2024

10/10 Excellent

Adolfo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable staff is friendly they have a good breakfast. We will definitely stay here again
Stayed 1 night in Feb 2024

6/10 Okay

Tawnya, Salem

Travelled with family and small children
Pillows and beds need to be refreshed. They also charged me $2.00 to have my minor 7 year old child with me which I thought was ridiculous.
Stayed 1 night in Mar 2024

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your basic well run Holiday Inn Exress, convenient restaurants within walking distance. Good experience with the staff as well
Stayed 1 night in Feb 2024

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Right on the main road
Stayed 3 nights in Feb 2024

2/10 Terrible

Randy

Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice newer hotel in good location
Stayed 1 night in Feb 2024

8/10 Good

DOUGLAS

Stayed 1 night in Feb 2024

10/10 Excellent

Kaitlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay Again 10/10
Amazing experience!! We look forward to staying here while traveling again. The staff was incredibly helpful and friendly. The breakfast was 10/10 provide multiple options and good food. The room was super comfortable and clean. You could tell the hotel management truly cares for your experience while staying. Thinking of many ways to try and make your stay as comfortable as s possible and help with things you may have forgotten.
Stayed 1 night in Feb 2024
Response from Sarah on 6 Feb 2024
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient nice breakfast, friendly staff, beds good
Stayed 1 night in Jan 2024

6/10 Okay

Kelti

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Only positive is the breakfast.
The beds were terrible. Shower was either too hot or too cold. Black our curtains ineffective, we felt like we were sleeping in the Vegas strip with the amount of light that came through. The staff were friendly and brwakfast was decent.
Stayed 2 nights in Jan 2024
Response from Sarah on 31 Jan 2024
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. If we can do anything to make this right, please reach out.

2/10 Terrible

Barbara

Stayed 1 night in Jan 2024

6/10 Okay

David, Lynnwood

Stayed 1 night in Jan 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful. Breakfast was great. Only downside was the pool was super cold.
Stayed 1 night in Jan 2024
Response from Sarah on 16 Jan 2024
Thank you for your review, I am very pleased to hear that our staff made your stay pleasant. Thank you for the feedback about the pool, we will look into that. If you are traveling to our area again, please do not hesitate to call us.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed to change the type of room I had and Expedias lacl luster attempt wasn't able to help me, so I called the property directly and the staff was phenomenal. They apologized for something that wasn't even their fault. They were accommodating and went above and beyond.
Stayed 1 night in Dec 2023
Response from Sarah on 5 Jan 2024
I appreciate your feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

6/10 Okay

Rebecca

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The elevators were sketchy and the room service/cleaning gals looked like ex drug attacks and didn’t clean out room just made the bed. Which is odd. We stay at hotels a lot and that’s the first time they just made the bed.
Stayed 2 nights in Dec 2023

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, comfortable and pleasant. Breakfast had great options and plenty of space to eat. Staff was very friendly at check in and responsive to needs and questions. Would stay here again. There is a $2 property fee per room that is not included in the Expedia booking price.
Stayed 1 night in Dec 2023
Response from Sarah on 2 Jan 2024
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sarah on 2 Jan 2024
Thank you for your review and choosing our hotel. If you are traveling to our area again, don't hesitate to call us.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient clean
Stayed 1 night in Dec 2023
Response from Sarah on 29 Dec 2023
Thank you for your review. If you in the area again, please do not hesitate to contact us.

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sarah on 27 Dec 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excellent

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s right on the main drag lots of traffic
Stayed 1 night in Dec 2023
Response from Sarah on 18 Dec 2023
Thank you for your review and for choosing our hotel.

8/10 Good

Andriz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean. Friendly staff. Only thing was a loud heater, that could have been taken care of if I reported it. Definitely will return.
Stayed 3 nights in Nov 2023
Response from Sarah on 6 Dec 2023
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and we will certainly look into the heater issue. I’m looking forward to having you again as a guest in our hotel.

8/10 Good

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Clean Hotel
Stayed 3 nights in Nov 2023

8/10 Good

Anita

Stayed 2 nights in Nov 2023

8/10 Good

Kari, Snoqualmie Ps

Stayed 1 night in Nov 2023

10/10 Excellent

Sonja

Stayed 2 nights in Nov 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reputation Response Team on 10 Nov 2023
Thanks for your review! We hope to welcome you again soon. Take care!

10/10 Excellent

Adela

Liked: Cleanliness, staff & service, property conditions & facilities
Me gusta mucho quedarme en este hotel, muy limpio y muy confortable!! 🙌
Stayed 1 night in Oct 2023

10/10 Excellent

debby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reputation Response Team on 10 Nov 2023
Thanks for your review! We hope to welcome you again soon. Take care!

10/10 Excellent

Brendon

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean place and the breakfast staff was amazing!
Stayed 1 night in Oct 2023
Response from Reputation Response Team on 10 Nov 2023
Thank you for your kind words regarding our hotel and team. We are glad you enjoyed your stay and hope to see you again soon. Take care!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great breakfast, and wonderful staff
Stayed 1 night in Oct 2023
Response from Reputation Response Team on 10 Nov 2023
Thank you for your positive feedback! We appreciate your kind words and we're very pleased to hear you enjoyed your stay with us. We hope to welcome you again soon. Take care!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 1 night in Oct 2023
Response from Reputation Response Team on 10 Nov 2023
Thanks for your review! We hope to welcome you again soon. Take care!

10/10 Excellent

David

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great! Clean, easy checkin and check out!
Stayed 1 night in Oct 2023
Response from Reputation Response Team on 10 Nov 2023
Thank you for your perfect rating and review! We appreciate your feedback and we are glad to hear you enjoyed your stay with us. We look forward to welcoming you again next time you're in the area. Take care!

8/10 Good

Tonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For extended stay customers, going forward, please housekeeping don't pound on the door at 9am to see if i need anything. I can find you in the hallway, I can call the front desk, you can check with me before you go off shift...... but 9am on a Saturday? Please no.
Stayed 3 nights in Oct 2023
Response from Reputation Response Team on 10 Nov 2023
Thank you for your review and for choosing us during your travels. We appreciate your business and value your feedback. We apologize for the inconvenience you faced during your stay with us. Feedback such as yours assists us in improving our service and property. I do hope that you will give us a chance to prove your experience was an exception and not the rule. Thank you and take care!

10/10 Excellent

James

Stayed 1 night in Oct 2023

10/10 Excellent

Eliana, Vancouver

Travelled with family
Liked: Amenities
Great customer service.
Stayed 3 nights in Sep 2023
Response from Reputation Response Team on 10 Nov 2023
Thank you for your positive feedback! We appreciate your kind words and we're happy to hear you enjoyed your stay with us. We hope to welcome you again soon. Call us if there is anything we can help you with in the future. Take care!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice decor
Stayed 1 night in Sep 2023
Response from Reputation Response Team on 10 Nov 2023
Thank you for your kind words regarding our hotel. We are glad you enjoyed your stay and hope to see you again soon. Take care!

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, good breakfast choices. On main drag with accompanying traffic noises.
Stayed 2 nights in Sep 2023
Response from Reputation Response Team on 10 Oct 2023
Thank you for your review and for choosing our hotel. We appreciate your feedback and value your business. Feedback such as yours helps us to improve our overall guest experience. We hope to welcome you again next time travel brings you to the area. Take care!

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Rand

Liked: Cleanliness, staff & service, property conditions & facilities
The pricing was manipulated from what I saw on Expedia to a much higher rate.
Stayed 1 night in Sep 2023

10/10 Excellent

Janina

Stayed 1 night in Sep 2023

8/10 Good

Herman

Stayed 2 nights in Sep 2023