Search Family-Friendly Hotels in Helen

"Clean room friendly staff"

"The room was very clean and comfortable. The staff were very courteous. It was a great stay."

"The room was clean and I appreciate the soaps and body wash. However, the bed was very soft, and since we had four guests, we shared beds. I slept on the edge of the mattress and kept falling/sliding all night. At breakfast, the juice machine was out of order. My wife wanted water, but tap was the only water available, unless we paid for bottles of water. If the machine is broken, the water should be complimentary. Tapwater is okay, but too much chlorine and the taste wasn't so great. The rest of breakfast was good."

"We booked this stay for our anniversary, and the experience was very disappointing. At check-in, we were told there was no parking near our building due to events and were directed to a distant grass lot. We were also charged an unexpected $39 “lodge fee” that wasn’t disclosed at booking. The desk clerk gave us incorrect directions to our room. After walking around with our luggage and carrying it up stairs (no elevator), we still couldn’t find it. Calls to the office went unanswered. Eventually, another employee told us we were in the wrong building. Frustrated, we decided not to stay. When we returned, we were told the mistake was due to being directed to the wrong building—but we would still forfeit the cost of the room. Expedia has been unable to reach the property, and we’ve received no follow-up after 4 days. Overall, a disorganized and frustrating experience, especially for a special occasion."

"Friendly "

"Simple and clean, right on the river. Close to all activities"

"Very nice"

"Room was clean but the hot water came out kinda cold, more of a luke warm instead of hot."

"Apparently the property was in the process of being changed over from a Super 8 to a Quality Inn. So there was a lot of construction and updating going on at the time. The breakfast was minimal but fine. The secure wifi was out for our entire visit and the public wifi was out for at least half of the time. While the hotels.com listing said the parking was free, we were charged $3/night fee on arrival. We asked about that on check out and a different employee refunded the fee. However, the employee who had originally charged us saw and was very disgruntled, saying she was told that should never be done, no matter what the website said. The room itself seemed reasonably clean. However we did get some strange bug bites while there (maybe spiders) and we found trash from previous occupants in drawers."